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Customer Support Executive

Customer Support Executive

Globiva

0 - 3 years

0 - 3 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Customer Service Inbound Process Inbound Voice Process Domestic Voice Process Bpo Voice Customer Care Domestic BPO Inbound Calls Voice Process Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Executive Domestic BPO Location: Gurgaon Sec 18, Udyog Vihar, Phase 4 Job Type: Full-Time Shift: Day Shift Experience: 0- 1 year Job Description: We are looking for enthusiastic and customer-focused individuals to join our Domestic BPO team as Customer Service Executives. The role involves handling inbound/outbound calls and resolving customer queries efficiently while ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound calls from customers Resolve queries related to products, services, or orders Provide accurate information and ensure customer satisfaction Maintain call records and update customer information Follow communication scripts and company guidelines Escalate unresolved issues to the concerned department Requirements: Minimum 1 year experience in BPO Industry Good communication skills in Hindi and English (any regional language is a plus) Basic computer knowledge Ability to handle customer pressure and multitask Graduation is mandatory Perks & Benefits: On-the-job training Career growth opportunities Fixed day shifts To Apply: Send your resume over a whatsapp 9220937208 Let me know if you'd like to tailor this for a specific industry (like banking, telecom, e-commerce, etc.)

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Customer Support Executive