upGrad Enterprise

We at Upgrad, Hiring for Regional Training Managers Role : RTM ( Assistant Manager) Experience: Minimum 4 Years Expectations: Should be okay to Travel PAN India for Training Purposes Locations: Bangalore Working Days: 5 , But candidate has to be flexible to work on Saturdays as well if required DETAIL DESCRIPTION: Need mature individuals with in-store experience of Retail training. 4-10 Years of experience. High on confidence/energy levels Excellent communication on Verbal English/local language. Willing to travel to conduct sessions. • Has a clear vision of way forward/why he/she wants to be a part of TITAN/TANISHQ/MIA and action plan for initial 100 days. Should bring on table new concepts of Retail training. Design and implement orientation programs for new employees. Assess the training needs of all individuals and teams and conduct training for them. Train the salespeople on how to promote the companys products and services effectively. Perform training sessions with new employees through various methods to engage employees. Implement different sales, customer handling, Customer Service, Escalation etc. training techniques such as gamification, group activities or case studies. ADDIE Model Implementation TNA, TNI Training Measures Collect feedback from management regarding training material and make improvements as per the requirement of people Keep updated records of training materials and modules Document the activities in a report and share the same with higher management Research and implement new training techniques for our organization

We at upGrad, Hiring for Regional Training Managers Role : RTM ( Assistant Manager) Experience: Minimum 4 Years Expectations: Should be okay to Travel PAN India for Training Purposes Locations: Bangalore Working Days: 5 , But candidate has to be flexible to work on Saturdays as well if required DETAIL DESCRIPTION: Need mature individuals with in-store experience of Retail training. 4-10 Years of experience. High on confidence/energy levels Excellent communication on Verbal English/local language. Willing to travel to conduct sessions. • Has a clear vision of way forward/why he/she wants to be a part of TITAN/TANISHQ/MIA and action plan for initial 100 days. Should bring on table new concepts of Retail training. Design and implement orientation programs for new employees. Assess the training needs of all individuals and teams and conduct training for them. Train the salespeople on how to promote the companys products and services effectively. Perform training sessions with new employees through various methods to engage employees. Implement different sales, customer handling, Customer Service, Escalation etc. training techniques such as gamification, group activities or case studies. ADDIE Model Implementation TNA, TNI Training Measures Collect feedback from management regarding training material and make improvements as per the requirement of people Keep updated records of training materials and modules Document the activities in a report and share the same with higher management Research and implement new training techniques for our organization

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Qualifications Bachelor&aposs degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Show more Show less

Role: Head – CSR & Skilling Programs Location: Mumbai OR Delhi Experience: 15+ Years (with 6–8 years in leadership and managing PAN-India operations) Function: CSR, Skilling & Livelihoods | Enterprise Division Reports to: CEO – upGrad Enterprise Collaborates with: Chairperson – upGrad About upGrad Enterprise and Centum Foundation upGrad Enterprise is the B2B and impact-led division of upGrad, focused on enabling workforce development at scale through learning, skilling, and employability interventions. Under this umbrella, Centum Foundation acts as our CSR and social impact arm, with a mission to drive sustainable livelihood, education, and employment programs across India in collaboration with corporates, governments, and multilateral institutions. Role Summary We are looking for a dynamic, mission-driven leader to head our CSR & Skilling Programs across India. This individual will take end-to-end ownership of program strategy, implementation, partnerships, delivery, and governance across a diverse portfolio of skilling and social impact projects. You will be responsible for anchoring the entire vertical under Centum Foundation, operating within the upGrad Enterprise ecosystem — with a mandate to build, scale, and sustain high-impact interventions , especially those aligned with corporate CSR, ESG goals, and government priorities . This role is both strategic and operational — ideal for a leader with strong business acumen, policy understanding, and on-ground delivery experience in the social development sector. Key Responsibilities 1. Strategic Leadership & Program Design Define and drive the long-term roadmap for CSR-based skilling and livelihood programs. Lead the conceptualization of new programs across education, employability, and entrepreneurship. Align program strategy with upGrad Enterprise’s vision and Centum Foundation’s social impact charter. Champion digital skilling innovations and scalable models that blend online and offline learning. 2. Stakeholder Engagement & Partnerships Build and manage relationships with: Corporate CSR and ESG heads (for project partnerships and funding) Central & State government departments (for co-funded programs) NGOs, implementation agencies, and global development partners Lead high-stakes conversations, draft MoUs, and develop strategic proposals. Represent Centum Foundation in industry forums, consortiums, and public platforms. 3. Program Implementation & Delivery Oversight Establish SOPs, KPIs, and delivery models for PAN-India execution. Build and lead a strong team comprising regional heads, project managers, field teams, and trainers. Monitor implementation quality, timelines, and performance indicators across all projects. 4. Monitoring, Evaluation, and Impact Collaborate with the M&E team to set up robust frameworks for tracking outputs, outcomes, and impact. Ensure data-driven decision-making with regular reports, dashboards, and field feedback loops. Lead annual reviews, learning cycles, and strategic realignments. 5. Financial & Governance Accountability Own the P&L for the CSR & Skilling vertical. Manage budgeting, fund utilization, financial reporting, and statutory compliance (including FCRA, CSR Act, ESG reporting, and audits). Ensure all documentation, due diligence, and impact reports meet funder and regulatory requirements. Required Qualifications & Experience Must-Have: Master’s in Social Work (MSW) or relevant degree in development/social sciences. At least 15 years of work experience with 6–8 years in senior leadership roles in the development/CSR/advisory/foundation ecosystem. Proven experience in leading large-scale, multi-stakeholder programs from design to execution. Deep understanding of India’s skilling landscape (NSDC, SSCs, state skilling missions, etc.). Strong commercial acumen with experience managing large program budgets and P&L. Desirable: Experience working with international development agencies or on global CSR mandates. Exposure to ESG-linked CSR, sustainability frameworks, or CSR consulting firms. Familiarity with tech-enabled skilling, blended models, or impact tech platforms. Key Competencies Visionary leadership with strong execution capability Strategic thinking with operational excellence Strong stakeholder management and influencing ability Business, financial, and regulatory acumen High emotional intelligence and team leadership Excellent communication, documentation, and proposal-writing skills Agility to thrive in high-growth, purpose-driven environments Compensation & Benefits Competitive compensation aligned with industry standards and experience Leadership role with enterprise-wide visibility and influence Opportunity to work directly with senior leadership at upGrad Purpose-led work driving measurable impact across India Application Process To apply or share referrals, please DM: 📩 Vipin Sehgal OR Email: vipin.sehgal@upgrad.com

Job Summary: We are seeking a dynamic and results-driven Business Development Manager(US Region) with a strong background in account planning for US clients, focusing on acquiring new SaaS/Education/IT clients. The ideal candidate will be responsible for identifying and securing new business opportunities, driving revenue growth, and expanding UpGrad Enterprise's market presence. Key Responsibilities: New Business Development: Identify, prospect, and acquire new clients to achieve sales targets and expand the company's customer base. Hunting and Acquisition: Proactively seek out and engage potential clients through various channels, including cold calling, networking, and attending industry events. Sales Strategy: Develop and implement effective sales strategies and plans to target and secure net new logos. Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within target organizations. Needs Assessment: Understand clients' business needs and challenges to tailor UpGrad Enterprise's solutions to meet their requirements. Presentations and Demos: Conduct compelling presentations and product demonstrations to showcase the value and benefits of UpGrad Enterprise's offerings. Negotiation and Closing: Lead negotiations and close sales deals to achieve or exceed sales quotas. Market Intelligence: Stay up to date with industry trends, market conditions, and competitors to identify new business opportunities and maintain a competitive edge. Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless delivery and customer satisfaction. Reporting: Provide regular updates and reports on sales activities, pipeline status, and progress towards targets. Work Location: Delhi NCR, Mumbai, Bangalore. Shift Timing: US shift Working Days: Monday to Friday Qualifications & Skills: Experience: Minimum of 5-10 years of experience in B2B head hunting with a proven track record of successfully acquiring and managing new clients based out in USA region. Education: Bachelor’s degree in business, Marketing, or a related field. MBA is a plus.

Job Summary: We are seeking a dynamic and results-driven Business Development Manager(US Region) with a strong background in account planning for US clients, focusing on acquiring new SaaS/Education/IT clients. The ideal candidate will be responsible for identifying and securing new business opportunities, driving revenue growth, and expanding UpGrad Enterprise&aposs market presence. Key Responsibilities: New Business Development: Identify, prospect, and acquire new clients to achieve sales targets and expand the company&aposs customer base. Hunting and Acquisition: Proactively seek out and engage potential clients through various channels, including cold calling, networking, and attending industry events. Sales Strategy: Develop and implement effective sales strategies and plans to target and secure net new logos. Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within target organizations. Needs Assessment: Understand clients' business needs and challenges to tailor UpGrad Enterprise&aposs solutions to meet their requirements. Presentations and Demos: Conduct compelling presentations and product demonstrations to showcase the value and benefits of UpGrad Enterprise&aposs offerings. Negotiation and Closing: Lead negotiations and close sales deals to achieve or exceed sales quotas. Market Intelligence: Stay up to date with industry trends, market conditions, and competitors to identify new business opportunities and maintain a competitive edge. Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless delivery and customer satisfaction. Reporting: Provide regular updates and reports on sales activities, pipeline status, and progress towards targets. Work Location: Delhi NCR, Mumbai, Bangalore. Shift Timing: US shift Working Days: Monday to Friday Qualifications & Skills: Experience: Minimum of 5-10 years of experience in B2B head hunting with a proven track record of successfully acquiring and managing new clients based out in USA region. Education: Bachelors degree in business, Marketing, or a related field. MBA is a plus. Show more Show less

Position: Beat Trainer Client: Airtel Enterprise Location: Delhi, Ahmedabad, Pune & Bangalore Job description This will include but is not limited to: To prepare Training Calendars/PJP and get business sign offs To conduct Sales training as well as On the Job coaching on Telecom products, processes sales To ensure effective and high quality training delivery To conduct in-depth evaluation of the impact of the training programs Provide feedback to trainees as well as provide support coach them as and when required To attend zonal reviews and present reports To ensure 100% compliance in preparation of reports and other internal processes Essential Qualifications Candidate must be minimum a Graduate with overall 8 years of experience in Sales/ Sales Training preferably in telecom domain. Candidate must have an experience in sales for 2 years minimum. Candidate must have at least 5 years of experience in telecom sales training and must have understanding of Internet Leased lines/Broadband/Postpaid Data service provider products Candidate with Enterprise SalestTraining experience in Telecom industry will be considered Candidate with Broad band experience will be preferred

Role : RTM ( Assistant Manager) Experience: Minimum 4 Years Expectations: Should be okay to Travel PAN India for Training Purposes Locations: Chennai, Bangalore, Patna, Ahmedabad/Surat, Mumbai Working Days: 5 , But candidate has to be flexible to work on Saturdays as well DETAIL DESCRIPTION: Need mature individuals with in-store experience of Retail training. 4-10 Years of experience. High on confidence/energy levels Excellent communication on Verbal English/local language. Willing to travel to conduct sessions. • Has a clear vision of way forward/why he/she wants to be a part of TITAN/TANISHQ/MIA and action plan for initial 100 days. Should bring on table new concepts of Retail training. Design and implement orientation programs for new employees. Assess the training needs of all individuals and teams and conduct training for them. Train the salespeople on how to promote the companys products and services effectively. Perform training sessions with new employees through various methods to engage employees. Implement different sales, customer handling, Customer Service, Escalation etc. training techniques such as gamification, group activities or case studies. ADDIE Model Implementation TNA, TNI Training Measures Collect feedback from management regarding training material and make improvements as per the requirement of people Keep updated records of training materials and modules Document the activities in a report and share the same with higher management Research and implement new training techniques for our organization

Fintech Trainer JD: Location: Delhi NCR Industry: Telecom client Experience: 5 years (Fintech/BFSI training) Education: Graduate (any discipline) Expertise Area: Fintech space including Personal Loan, Co-branded Credit Cards, EMI Card, Gold Loan, Insurance etc. Also, Experience with Excel and Power Point Trainer Responsibility (detailed): Develop comprehensive training programs and materials tailored to various levels of expertise (beginner, intermediate, advanced) in fintech. Conduct engaging training sessions, workshops either in person Comprising of new hire training & refresher programs Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and up-to-date with industry trends Evaluate training effectiveness and gather feedback to continuously improve training programs to enhance sales skills and product knowledge Provide one-on-one coaching and support to learners to enhance their understanding and application of fintech concepts. Stay updated with advancements in fintech, regulatory changes, and market trends to incorporate relevant content into training programs. Maintain training records and prepare progress reports for management as needed. Assist in the development of certification programs or assessments on fintech skills Train and oversee outbound tele-calling sales operations across multiple agencies, providing guidance, coaching, and performance feedback to ensure individual and team targets are met. Regularly conduct training & feedback programs for agency trainer to drive agency effectiveness Conduct monitoring and evaluation of call center agent’s interactions with customers Proficient with KYC process Proficient with eMandate setup process Identifying challenges with current process to unearth problem area (objection handling) Create case studies, guides, and other forms of content that resonate with our target audience. Collaborate with subject matter experts (SMEs), marketing teams, and stakeholders to ensure accuracy, relevance, and alignment with strategic goals. Develop high quality training content including Soft Skills, Fintech Products, process, Objection handling, assessment parameters, etc. Monitor feedback from Quality Assurance & ops to modify / create new / revised content to drive efficiency

Job Description Job Title/Role - Beat Trainer DTH Job Position- Assistant Manager Employment Type- Permanent Job (Full Time) Education- Graduate (Preferable BE. B. Tech) Experience - 1-2 + years Company Profile - www.upgrad.com The incumbent will be responsible for Beat Training for the respective areas. Ideal Candidate Profile (Essential Attributes) 1-2+ years of work experience in Training Graduate / minimum 2 years Diploma after 12th pass. Prior DTH training experience (Preferable) Sales/Retail/DTH training (telecom) experience required Need to open for Travel in local area (Customer Premise & Modern Trade Stores) Need to open for outstation travel Need to have Classroom/Online/Field Training Experience. Telecom competitor candidates (Preferable) Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 15-20 participants during online or classroom connect Should have above average communication and writing skills Should be able to work on Excel/Power Point Key Responsibility Areas: Knowledge custodian for the LOB Conduct T3 for the new hired trainers Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Market visit & constantly work on process improvement. Deliver agreed client KPI goals. Training the ISDs (Promotors) at modern trade outlets(Croma/Vijay Sales/Great Eastern). Prepare review decks and other required dashboards. Maintain the entire training data base for the LOB. To know more about upGrad please use the link below Website: www.upgrad.com

About the Role We are looking for a proactive and client-focused Key Account Manager (Individual Contributor) to strengthen and grow our relationships with large enterprise clients in the domestic market. This role is centered around farming – driving upsell, cross-sell, and account expansion – while ensuring exceptional client satisfaction and long-term partnerships. The ideal candidate will have a proven track record of managing and growing large enterprise accounts , building trusted relationships with senior stakeholders, and delivering tailored EdTech solutions. Key Responsibilities Manage a portfolio of large enterprise accounts, serving as the primary point of contact. Drive farming-led growth through upselling, cross-selling, and account expansion strategies. Build and nurture long-term relationships with CXO-level stakeholders and decision-makers. Deeply understand client business priorities and align solutions to meet their evolving needs. Collaborate with internal teams (product, marketing, delivery) to design and deliver impactful learning solutions. Monitor account health, proactively resolve challenges, and ensure a high level of client satisfaction. Develop account plans, track revenue forecasts, and consistently meet/exceed account growth targets. Stay updated on market trends and competitor offerings to provide strategic insights. Requirements 5+ years of experience in B2B sales/account management. Demonstrated success in handling large enterprise accounts with measurable growth outcomes. Strong expertise in farming (upselling & cross-selling) ; exposure to hunting/new client acquisition is a plus. Excellent communication, presentation, and negotiation skills. Strong business acumen with the ability to influence and engage with senior leaders. Self-starter with the ability to work independently in an individual contributor capacity . Willingness to travel for client engagements as required. Bachelor’s degree (MBA preferred).

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Responsibilities Develop quality software and web applications Analyze and maintain existing software applications Design highly scalable, testable code Discover and fix programming bugs Qualifications Bachelor's degree in Computer Science. Development experience with programming languages (Projects/internships)

Sales Trainer JD: Location: Ahmedabad/Kolkata/Mumbai Industry: Cement client Experience: 5 years in relevant industry Education: Graduate (any discipline) Working Day: 5 Days Mobility: Must be comfortable traveling across PAN-India (all over India) Job Purpose To design, deliver, and manage LEAP (Learning, Enablement C Accelerated Performance) programs for diverse business verticals including Trade, Non-Trade, Business Development. The trainer will focus on upskilling role holders from Frontline sales team upto Leadership level through structured learning journeys, capability- building workshops, and ongoing coaching to drive performance excellence. 1. Key Responsibilities Training Design s Delivery Facilitate Learning journeys for the business teams. Deliver programs covering product knowledge, technical skills, solution selling, negotiation, key account management, and customer engagement. Customize sessions as per audience level ensuring relevance to their roles. Use a mix of classroom, virtual, and on-the-job training formats. Coach field teams on real-time business challenges, focusing on sales effectiveness, business development, and customer relationship management. Support Sales team in planning, market coverage, and channel/territory development. Guide business teams in consultative selling and value-based solutions. Provide post-program coaching to sustain behavioural and performance changes. Align Sales interventions with business priorities of the team Partner with Sales Leadership and HR to identify training needs and map learning programs to KPIs. 2. Capability Building s Coaching Coach field teams on real-time business challenges, focusing on sales effectiveness, business development, and customer relationship management. Support Sales team in planning, market coverage, and channel/territory development. Guide business teams in consultative selling and value-based solutions. Provide post-program coaching to sustain behavioural and performance changes. 3. Business Alignment Align Sales interventions with business priorities of the team Partner with Sales Leadership and HR to identify training needs and map learning programs to KPIs. Drive cross-functional learning by sharing best practices between business units. 4. Program Management Plan Training calendar across regions and business units. Track attendance, engagement, and learning progress of participants. Develop training content, case studies, role plays, and simulations relevant to cement industry scenarios. Ensure standardization of training material across all training programs. 5. Impact Measurements Reporting Measure program effectiveness through pre/post assessments, field performance, and manager feedback. Track improvements in sales conversion, account penetration, BD pipeline growth, and sales team adoption. Provide monthly dashboards/reports on training and coaching impact. Key Skills s Competencies Deep understanding of cement industry business models Strong facilitation and coaching skills across diverse audiences (frontline to mid- level). Knowledge of solution selling, value-based propositions, and technical/functional aspects of cement C concrete. Excellent communication, interpersonal, and influencing skills. Ability to design structured learning journeys and manage multiple programs simultaneously. Qualifications s Experience Graduate/MBA in Sales, Marketing, or related discipline. 8–10 years of experience in Sales/Business Development/Training in cement or building materials. Exposure to Trade s Non-Trade sales, BD, and Value-Added Products. Prior experience in conducting large-scale capability-building programs. Certification in training/coaching preferred. Performance Indicators (KPIs) Successful execution of training programs across business verticals. Improvement in KPIs of role holders (sales, pipeline, market share, account retention). Training feedback scores (participant C manager evaluation). Measurable performance uplift post-program (conversion ratios, BD opportunities, business number adoption). Number of coaching sessions and post-training reinforcement activities conducted.

Job Description Job Title/Role - Beat Trainer DTH Job Position- Assistant Manager Employment Type- Permanent Job (Full Time) Education- Graduate (Preferable BE. B. Tech) Experience - 1-2 + years Company Profile - www.upgrad.com The incumbent will be responsible for Beat Training for the respective areas. Ideal Candidate Profile (Essential Attributes) 1-2+ years of work experience in Training Graduate / minimum 2 years Diploma after 12th pass. Prior DTH training experience (Preferable) Sales/Retail/DTH training (telecom) experience required Need to open for Travel in local area (Customer Premise & Modern Trade Stores) Need to open for outstation travel Need to have Classroom/Online/Field Training Experience. Telecom competitor candidates (Preferable) Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 15-20 participants during online or classroom connect Should have above average communication and writing skills Should be able to work on Excel/Power Point Key Responsibility Areas: Knowledge custodian for the LOB Conduct T3 for the new hired trainers Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Market visit & constantly work on process improvement. Deliver agreed client KPI goals. Training the ISDs (Promotors) at modern trade outlets(Croma/Vijay Sales/Great Eastern). Prepare review decks and other required dashboards. Maintain the entire training data base for the LOB. To know more about upGrad please use the link below Website: www.upgrad.com

Job Description Master Trainer Ideal Candidate Profile (Essential Attributes) 7+ years of work experience Graduate Prior DTH training/any Technical Training and operation experience Should have very good hand with creating quality content and sound knowledge of MS Excel and Power Point Sales/Retail/DTH training (telecom) experience required Other Attributes Should be able to multitask and handle complexity and ambiguity Should be able to handle a team of 20-30 trainers Should have good communication and writing skills Should have good content delivery skills Target Industry/Sector Service Sector (DTH) Key Responsibility Areas: Knowledge custodian for the all three LOB Conduct T3 for the new hired trainers Conduct any new update (Technical /Product & Process) training. Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers. Planning and ensuring the execution of NHIPs and other training programs PAN India. Conducting JKQs and Refresher session for existing trainers. Preparing questionnaire and conducting JKQs for ISDs and IEs. Monthly knowledge dip checks of field force i.e. ISDs and IEs. Training the ISDs and IEs if required either online or offline. Create/update content and maintain repository with latest versions. Travel outstation at least once in a month twice and thrice in two months for checking ground reality of Service and Sales.

Position: Beat TrainerClient: Airtel EnterpriseLocation: Delhi, Ahmedabad, Pune & BangaloreJob descriptionThis will include but is not limited to: To prepare Training Calendars/PJP and get business sign offs To conduct Sales training as well as On the Job coaching on Telecom products, processes sales To ensure effective and high quality training delivery To conduct in-depth evaluation of the impact of the training programs Provide feedback to trainees as well as provide support coach them as and when required To attend zonal reviews and present reports To ensure 100% compliance in preparation of reports and other internal processesEssential Qualifications Candidate must be minimum a Graduate with overall 8 years of experience in Sales/ Sales Training preferably in telecom domain. Candidate must have an experience in sales for 2 years minimum. Candidate must have at least 5 years of experience in telecom sales training and must have understanding of Internet Leased lines/Broadband/Postpaid Data service provider products Candidate with Enterprise SalestTraining experience in Telecom industry will be considered Candidate with Broad band experience will be preferred

Key Responsibilities: End-to-End Recruitment Ownership Lead bulk hiring initiatives , managing the entire recruitment cycle for 200250 associates/month Understand manpower demand, track open mandates , and align hiring efforts accordingly Create and maintain a daily dashboard tracking open positions, pipeline, selections, and joiners Ensure zero drop-offs through proactive follow-up with agencies and candidates Agency Management Act as the single point of contact (SPOC) for all manpower agency coordination Obtain and review daily/weekly POA (Plan of Action) from each agency Monitor agency performance, fill rates, and ensure adherence to SLA timelines Drive accountability through structured review and escalation mechanisms Workforce Management & Onboarding Oversee onboarding processes , ensuring accurate documentation and adherence to SOPs Collaborate with internal HR Ops teams for seamless backend processing Stakeholder Collaboration Liaise with business to understand requirements and provide hiring support Provide regular updates through dashboards, trackers, and reports to leadership and business SPOCs Travel & Field Support Travel across Tamil Nadu to conduct hiring drives, agency reviews Communication & Query Management Ensure smooth communication with the field workforce in Tamil and English Handle associate queries related to onboarding, movement, or salary with clarity and accuracy Candidate Profile: Experience: 35 years of hands-on experience in bulk hiring or blue-collar HR operations Skills Required: Strong command of Microsoft Excel , hiring dashboards, and reporting tools Strong coordination and follow-up skills Ability to work under pressure in a fast-paced, high-volume environment Excellent communication skills in Tamil and English Education: Graduate required; HR or management specialization preferred Mobility: Willingness to travel across Tamil Nadu for hiring and field support

About Us At upGrad Enterprise, we partner with organizations to design impactful learning journeys that drive workforce transformation. We combine deep industry expertise with innovative learning solutions to help enterprises stay ahead in a fast-changing world. Position Overview We are seeking a Senior Manager – L&D Solutioning to join our growing team. This is a highly client-facing role where you will partner directly with enterprise clients to understand their business challenges, assess learning needs, and design tailored L&D solutions. Key Responsibilities • Act as the first point of contact for enterprise clients to understand business challenges and learning requirements. • Conduct in-depth needs assessments and translate discussions into structured proposals and solution documents. • Collaborate with instructional designers and delivery teams to design effective learning solutions. • Create compelling proposals, RFP/RFI responses, and client presentations. • Advise clients on suitable learning formats (e-learning, blended, ILT, workshops, coaching, etc.) based on their context and needs. • Partner with internal stakeholders (sales, product, delivery) to ensure solution feasibility and alignment. • Stay updated with L&D industry trends, emerging learning technologies, and behavioural science insights to add value in client conversations. • Build and nurture long-term client relationships by acting as a trusted advisor. Qualifications & Experience • 6–10 years of experience in L&D solutioning, client consulting, or corporate training roles. • Strong exposure to B2B client-facing roles (L&D / HR consulting preferred). • Demonstrated experience in building and presenting L&D proposals/solutions for enterprise clients. • Excellent communication, presentation, and stakeholder management skills. • Consultative mindset with the ability to understand client psychology and tailor solutions accordingly. • Ability to work independently in an individual contributor (IC) role while collaborating with cross functional teams. • Preferred: Background in psychology, HR, organizational behaviour, or consulting.

As a Learning & Development Solutioning Specialist at our company, you will play a crucial role in supporting our BFSI and Automobile enterprise clients. Your primary responsibilities will include acting as the main point of contact for solutioning with clients in the BFSI and Automobile sectors. You will be tasked with understanding specific business challenges related to sales and service functions and translating them into learning needs. Additionally, you will design customized sales and customer service training solutions tailored to industry-specific roles and expectations. Collaboration with internal teams to create effective training proposals and developing solution decks, presentations, and documents to demonstrate how our company can help achieve client L&D objectives are also key aspects of your role. Ensuring that all training solutions align with industry trends, best practices, and client goals will be essential. Moreover, keeping up to date with evolving L&D practices in sales enablement and service excellence within BFSI and Automobile domains is critical. Key Responsibilities: - Act as the main point of contact for solutioning with clients in the BFSI and Automobile sectors. - Understand specific business challenges related to sales and service functions and translate them into learning needs. - Design customized sales and customer service training solutions tailored to industry-specific roles and expectations. - Collaborate with internal teams to create effective training proposals. - Develop solution decks, presentations, and documents to demonstrate how our company can help achieve client L&D objectives. - Ensure that all training solutions align with industry trends, best practices, and client goals. - Keep up to date with evolving L&D practices in sales enablement and service excellence within BFSI and Automobile domains. Qualifications Required: - A minimum of 6 years of experience in Learning & Development, preferably in a B2B or enterprise-focused capacity. - Proven expertise in designing and implementing sales and service training programs for BFSI and/or Automobile clients. - Strong consultative skills to transform business problems into structured learning interventions. - Demonstrated proficiency in client interaction, stakeholder management, and L&D solutioning. - Excellent communication, presentation, and interpersonal abilities. - The capability to collaborate effectively with content, design, and delivery teams. - Knowledge of instructional design principles and learning architecture would be advantageous.,

About upGrad Enterprise upGrad Enterprise is the B2B arm of upGrad, India’s largest online higher education company. We partner with leading organizations to upskill their workforce across domains. As we grow rapidly, we're looking for passionate L&D professionals who can bridge the gap between client needs and tailored learning solutions. Role Overview: We are seeking an experienced Learning & Development Solutioning Specialist to support our Sales and Service enterprise clients. The ideal candidate will have a strong background in L&D, with proven experience in designing and delivering sales and service training programs within various industries. The role requires strong consultative and solutioning capabilities, along with the ability to engage with client stakeholders and internal teams to develop customized learning interventions. Key Responsibilities ● Act as the primary solutioning contact for enterprise clients. ● Understand client-specific business challenges, especially around sales and service functions, and translate them into learning needs. ● Design and recommend tailored sales and customer service training solutions that align with industry-specific roles and expectations. ● Collaborate with internal teams, including content creators, instructional designers, and SMEs, to co-create effective training proposals. ● Develop solution decks, presentations, and documents to showcase how upGrad can meet client L&D objectives. ● Ensure all training solutions are aligned with current industry trends, best practices, and client goals. ● Stay updated on evolving L&D practices in sales enablement and service excellence across various industries. Required Skills & Experience ● Minimum 4 years of experience in Learning & Development, preferably in a B2B or enterprise-focused role. ● Proven experience in designing and implementing sales and service training programs ● Strong consultative skills with the ability to translate business problems into structured learning interventions. ● Demonstrated expertise in client interaction, stakeholder management, and L&D solutioning. ● Excellent communication, presentation, and interpersonal skills. ● Ability to work cross-functionally with content, design, and delivery teams. ● Knowledge of instructional design principles and learning architecture is a strong plus