939 Tni Jobs - Page 18

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and perform...

Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience...

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process....

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and be able to lead cross-functional teams to achieve business objectives. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with stakeholders to identify and prioritize process requirements. Design and execute process documentation and training programs. Monitor and analyze process performance metrics to inform data-driven decisions. Lead process change initiatives to ensure successful adoption and utilization. Provide coach...

Position: Branch Technical Trainer Location: Vijayawada (Andhra Pradesh) Qualification: B. Tech/ M. Tech in ECE, EEE, MECH (Regular) Experience: 5 yrs to 7 yrs in training department Expectations: Candidates should be interested in travelling for at least 20 days in a month Age limit: below 35 years Key Responsible Areas: 1. Employee & Service Ambassador Induction Training and hand holding. 2. Building the capability of Service employees in Attitude, Skill and Knowledge. 3. Regular product refresher training & New product training. 4. On the Job training for technical support and selling pitch. 5. Highlighting the Product quality feedback to the Quality team. 6. Identifying the TNIs from con...

Hiring Process Trainer | E-commerce Voice Process | Bangalore Hello Jobseekers, Greetings from ShiningStars ITPL! We are currently hiring for Process Trainers with prior experience in handling domestic e-commerce voice processes . If you are passionate about training delivery, team enablement, and operational excellence, this role is for you. Job Title: Process Trainer E-commerce Voice Process Location: Bangalore (Work from Office) Employment Type: Full-Time, Permanent Key Responsibilities: Conduct New Hire Training (NHT) sessions and ensure successful knowledge transfer. Design, structure, and deliver training content, modules, and assessments tailored for voice processes. Provide on-floor ...

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requireme...

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requiremen...

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore, Mysore WFO| Rotational shifts CTC - 9 LPA Contact- 9214334811 Aman

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

You are invited to join Infosys, a global leader in next-generation digital services and consulting. With a presence in 56 countries, we specialize in guiding clients through their digital transformation journey. We are currently seeking Servicenow Developers/Consultants who possess practical experience in the development and deployment of Servicenow solutions. Your responsibilities will include: - Demonstrating knowledge and experience in working with various Servicenow modules such as ITSM, TSOM, FSM, CMDB, Inventory, ITOM, TSM, OMT, TNI, and more. - Proficiency in handling Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules, and other scripting capabilities ...

As a Training Coordinator, you will be responsible for identifying the training needs within the organization. This includes evaluating new training programs and agencies to ensure the most effective solutions are implemented. Your role will involve coordinating and providing support for finalizing training content, as well as ensuring effective participation in training activities within the department or division. Additionally, you will be involved in conducting induction training for Graduate Engineer Trainees (GETs), Laterals, and facilitating their communication meetings. In this role, the key competencies required include Technical/Functional skills such as Training Need Identification...

As a Digital Learning Manager at our organization, you will be responsible for developing and implementing a digital learning strategy that is in line with our company's goals and addresses any skill gaps among employees. You will design and deliver various types of learning programs such as e-learning courses, webinars, and blended learning initiatives using modern platforms like Learning Management Systems (LMS) and Learning Experience Platforms (LXP). Additionally, you will curate and deploy microlearning content into the LMS and collaborate with both vendors and internal teams to create effective digital learning solutions. Furthermore, you will be tasked with monitoring and evaluating t...

As an Assistant Manager Training at Sagility, you will play a crucial role in designing, developing, and delivering training programs aimed at enhancing the skills and knowledge of our claims administration staff in the voice business. Your primary responsibility will be to schedule training sessions for new and existing employees, ensuring they are equipped with the necessary tools to excel in their roles. To qualify for this position, you must hold a Bachelor's Degree in any field and have a minimum of 6 years of experience in an international BPO/KPO setting, preferably in healthcare, specifically in the Provider line of business (RCM). Additionally, you should have at least 2 years of ex...

Role & responsibilities 1) Implement EHS Policy & objectives. 2) Conduct Incident Investigation & ensure Effective corrective actions are identified. 3) Conduct regular Inspections for Identification of unsafe acts and conditions. 4) Ensure Conduct & adherence of Work Permit system, Safety Committee meetings, Mock Drills, fire Drills. 5) Timely reporting of incidents within the organisation as well as the Legal bodies. 6) Implement system for Hazardous Waste Management and Waste Inventorization. 7) Monitor Proper operation of ETP / STP. 8) Maintain stock of PPEs and issue to the plant as per schedule. 9) Identify competent waste disposal agencies and ensure their legal status is ok. Review l...

Looking for a skilled Process Coach to join our team in Hyderabad. The ideal candidate will have 3-5 years of experience and a strong background in coding and process coaching, with excellent communication and leadership skills. Roles and Responsibility Develop and implement effective training programs to enhance employee performance and productivity. Conduct regular assessments and evaluations to identify areas for improvement and provide feedback. Collaborate with cross-functional teams to design and implement new processes and procedures. Analyze data and metrics to identify trends and opportunities for improvement. Provide coaching and guidance to employees to help them develop their ski...

Looking to onboard a skilled Senior Manager - Training with 8-14 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in training and development, with excellent leadership and communication skills. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver high-quality training sessions and workshops. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training with business objectives. Manage and maintain accurate records of train...

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

As an L&D professional in this role based in Indore, Madhya Pradesh, India, you will be responsible for creating, developing, implementing, and conducting learning initiatives for the employees. You will serve as an extension of the Learning team for stakeholders, evaluating existing learning initiatives in India and implementing relevant programs within the organization. To excel in this role, you should possess sound knowledge of L&D fundamentals, competency mapping, assessment techniques, and various adult learning styles. Your ability to interact with businesses, analyze their learning needs, and collaborate with them to provide tailored learning solutions will be crucial. You will also ...

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (S...

Greeting All, We have an urgent requirement for Lead Process Trainer profile. Roles and Responsibility: 3+ years of experience as trainer in Insurance sales process. Strong knowledge of life insurance, health insurance, motor insurance, and other types of insurance products. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment. Domain: Insurance Sales Location: Ghansoli, Navi Mumbai Shift details: General shifts Working days: Mon to sat Interested, share your resume on - 9082299130/matildad@hexaware.com

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and prese...

Roles and Responsibilities: Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for training effectiveness Collaborate with department heads to identify training needs opportunities Mentor and guide team members in both training and practices Stay updated on industry trends and best practices in training methodolo...