Process Trainer

Hiring Process Trainer | E-commerce Voice Process | Bangalore

Hello Jobseekers,

Greetings from ShiningStars ITPL!

Process Trainers

Job Title:

Process Trainer E-commerce Voice Process

Location: Bangalore (Work from Office)

Employment Type: Full-Time, Permanent

Key Responsibilities:

• Conduct

  New Hire Training (NHT)

  sessions and ensure successful knowledge transfer.
• Design, structure, and deliver

  training content, modules, and assessments

  tailored for voice processes.
• Provide

  on-floor coaching and reinforcement

  for new and existing agents.
• Collaborate with

  Quality and Operations teams

  for

  TNI (Training Need Identification)

  and

  TNA (Training Need Analysis)

  .
• Track and evaluate training effectiveness through

  KPI metrics (throughput, quality, productivity)

  .
• Prepare and maintain detailed

  MIS and training reports

  for management review.

Eligibility Criteria:

• Minimum

  3 years of overall experience in BPO/Customer Service

  .
• At least

  1 year of verifiable experience as a Process Trainer

  in a

  voice process

  .

• Graduate in any stream

  (mandatory).
• Excellent communication (English & Hindi preferred) and

  presentation skills

  .
• Strong in

  analytical, coaching, and facilitation skills

  .
• Immediate joiners or candidates with a

  maximum 15-day notice

  period will be given priority.

Salary:

Work Schedule:

How to Apply:

Homa – 9696714723

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