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5.0 - 10.0 years
7 - 9 Lacs
Kochi, Kolkata, Hyderabad
Work from Office
Candidate should have experience working as a Team Leader OR Process Trainer OR QA in RCM process for US Healthcare. Qualification - Graduate Shift - US Shifts Work Location - Hyderabad Required Candidate profile Immediate Joiners OR Max 15 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.
Posted 3 days ago
4.0 - 9.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job Title: Process Trainer International Voice Process Job Summary: We are looking for an experienced and dynamic Process Trainer to deliver high-quality training for our International Voice Process team. The ideal candidate will have a strong background in voice process operations, excellent communication skills, and a passion for coaching and developing individuals to meet business goals and customer satisfaction benchmarks. Key Responsibilities: Deliver new hire training for international voice process (Inbound/Outbound/Customer Service/Technical Support). Conduct refresher sessions, upskill training, and floor support to improve performance and compliance. Collaborate with Operations and Quality teams to identify training needs and performance gaps. Develop, update, and maintain training modules, materials, and assessments aligned with client requirements and process updates. Monitor and evaluate trainee progress through tests, assessments, and feedback sessions. Provide on-the-job coaching and support during the nesting phase. Maintain training records and prepare reports for stakeholders. Conduct calibration sessions to align with process expectations. Ensure that all training activities comply with internal policies, client expectations, and industry standards. Requirements: Experience: Total 4+ years of experience with 1+ years as Process Trainer in an international voice process (preferably BPO or Provider/Contact centre environment). Education: Graduate in any discipline (Bachelor’s degree preferred). Skills: Excellent English communication (verbal & written). Strong presentation and facilitation skills. Sound knowledge of customer service metrics (AHT, FCR, CSAT, etc.). Ability to adapt training to different learning styles and competency levels. Proficient in MS Office tools (PowerPoint, Excel, Word). Analytical and problem-solving mindset. Preferred Qualifications: Experience working with US/UK/Australian clients. Certification in training, coaching, or related areas (e.g., Train the Trainer, Six Sigma Yellow Belt). Exposure to Learning Management Systems (LMS) and digital training tools.
Posted 1 week ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility
Posted 1 week ago
1.0 - 3.0 years
4 - 6 Lacs
Noida, New Delhi, Greater Noida
Work from Office
Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5LPA Qualification - Any Graduate Experience - 1-3 year Skills - Excellent Communication Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)
Posted 1 week ago
2.0 - 7.0 years
0 Lacs
Pune
Work from Office
The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Udaipur
Work from Office
1. Deliver training to new/existing team members 2. Create SOPs and training content 3. Track post-training performance 4. Conduct refreshers & skill workshops 5. Evaluate effectiveness 6. Support onboarding & L&D initiatives Required Candidate profile 1. Excellent communication skills 2. Skilled in process training & module design 3. Proficient in MS Office & Google tools 4. Strong analytical/documentation skills 5. BPO/KPO experience preferred
Posted 1 week ago
4.0 - 7.0 years
7 - 12 Lacs
Gurugram
Work from Office
Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in
Posted 1 week ago
2.0 - 7.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training
Posted 1 week ago
4.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Process trainer - International voice process experience is MANDATORY NIGHT SHIFTS Class room training Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Share the updated resume to Sumathi.Radhakrishna@conduent.com / Sowmya.Dasari@conduent.com
Posted 1 week ago
3.0 - 8.0 years
8 - 10 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com
Posted 1 week ago
2.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance
Posted 1 week ago
2.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance
Posted 1 week ago
3.0 - 7.0 years
6 - 7 Lacs
Hyderabad
Work from Office
Role & responsibilities Structure on-boarding training requirements, Pre Process, Process, customer Visits etc Ensure all new employees go through the defined new hire learning path for their respective roles in the account Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team Support new hires during OJT and go-live Manage/provide refresher and remedial training for existing employees Maintain trainee data and information in the central repository to Ensure audit readiness Generate training reports from time to time provide feedback and coaching to analysts on the floor Analyse training need for employees, single point of contact for the account for any training requirements responsible for adhering to training guidelines defined by the BU training Function responsible to work with operations to bridge gaps during training provide pro-active training intervention / guidance to leadership targeting metric / business impact Preferred candidate profile Any Graduate with minimkum 3 years of relevant experience in International Business Process
Posted 1 week ago
3.0 - 8.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 23 July 2025 TO 25 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi
Posted 1 week ago
4.0 - 9.0 years
0 - 0 Lacs
bangalore
On-site
Minimum 3 years of overall experience in BPO Industry Minimum 1 year as a Process Trainer in BPO Technical support Process Should be good in Technical Knowledge in terms of Laptop / Computers (SMPS, RAM , ROM, Hardware & software troubleshooting , OS installation , etc. ) 6 days working (1 day rotational off) Knowledge of TNA / TNI / Different types of learning mythology Graduate from UGC recognized university Candidates should be fluent in English & Hindi communications Candidate should have good Presentation skill
Posted 1 week ago
1.0 - 4.0 years
2 - 5 Lacs
Mumbai, Mumbai Suburban
Work from Office
Process Trainer Contact -Hr Anjali 969966677 Location - Sakinaka Day Shift & 2 week-off Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations
Posted 1 week ago
6.0 - 11.0 years
5 - 10 Lacs
Kolkata, Pune, Bengaluru
Work from Office
Responsible for functional direction of agents within the program training classroom environment•Prepare and present training materials through classroom learning•Utilize presentation and facilitation skills including creative training techniques Required Candidate profile Recommend curriculum modifications to Training Manager•May support Instructional Design team in designing and developing training materials call @9716551077 share cv at mamta@emsol.co.in
Posted 1 week ago
3.0 - 7.0 years
4 - 6 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on thomas.shinde@gmail.com and for more details contact on 8655897621.
Posted 1 week ago
2.0 - 7.0 years
5 - 7 Lacs
Mumbai
Work from Office
Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 week ago
4.0 - 7.0 years
7 - 12 Lacs
Gurugram
Work from Office
Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in
Posted 1 week ago
2.0 - 7.0 years
4 - 6 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 1 week ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407
Posted 2 weeks ago
3.0 - 8.0 years
0 - 0 Lacs
noida, delhi, faridabad
On-site
Company overview:- It is a mnc company, based of Delhi. We are here from the accumulated knowledge of 5000 years, has perfected this science called ayurveda. Company with its roots that go back to 1908, established its first manufacturing facility in Kerala and since 1948, company has been propagating true & pure ayurveda to various parts of the world. We have 35 offices in India and world over. Role:- Sales training manager Industry:- Hospitality or healthcare Working Location:- South delhi Gender:- Only male Working days:- 6 (Monday to saturday), work from office Role and Responsibility:- You will be employed as a Training executive or manager (sales and l&d). Design, develop and deliver effective sales training programs tailored to different levels of the sales team (executives, managers, tele-callers). Prepare sops (standard operating procedures) for the sales team to standardize processes and improve productivity. Conduct regular performance analysis and identify training needs through performance reviews, feedback, and field visits. Collaborate with the sales head and management team to align training goals with business objectives. Provide general training sessions (soft skills, communication, customer handling, etc.) across all departments as needed. Maintain and update training content regularly to reflect industry trends and company policies. Evaluate training effectiveness and provide regular reports and improvement plans to the hr and leadership team. Organize onboarding & induction programs for new joiners. Preferred candidate requirement:- Male candidate with 45 years of proven experience in learning & development, with a special focus on sales training. Strong understanding of training techniques, adult learning principles, and modern training tools. Excellent communication, presentation, and interpersonal skills. Preferably someone who has worked in hospitality or healthcare sectors. If interested, kindly connect me: varsha12tiwari@gmail.com 7053013122
Posted 2 weeks ago
1.0 - 5.0 years
3 - 3 Lacs
Hyderabad
Work from Office
Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Minimum Graduation Minimum 6 Months of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English, Soft Skills Training Hr Ramana : 9550760771
Posted 2 weeks ago
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