Process Trainer

Globiva

2 - 7 years

3 - 4 Lacs

gurugram

Posted:21 hours ago| Platform:

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Skills Required

process training ojt throughput nht tni refresher training classroom training new hire training ttt tna train the trainer product training

Work Mode

Work from Office

Job Type

Full Time

Job Description

ob description

Location: Gurgaon

Job Summary

Key Responsibilities

Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems.
Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production.
Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence.
Conduct Pre-Knowledge Tests (PKT), assessments, and evaluations to measure learning effectiveness.
Ensure high throughput % with maximum trainees successfully clearing NHT/OJT.
Use role plays, mock calls, and live call monitoring to build sales effectiveness.
Partner with Operations & Quality to identify training needs and bridge performance gaps.
Track and publish training MIS reports (throughput %, PKT results, nesting scores, and sales performance post-training).
Update sales scripts, training modules, SOPs, and objection handling frameworks as per client requirements.
Support business KPIs: Sales Conversion %, Revenue, AHT, Quality & Compliance.
Act as a coach & mentor for trainees during nesting and early production.

Key Skills & Competencies

Excellent communication, persuasion, and presentation skills.
Expertise in handling NHT, OJT, refresher & PKT sessions.
Ability to drive throughput, nesting effectiveness, and training efficacy.
Strong analytical, reporting & MS Office skills.

Qualifications & Experience

Graduate in any discipline.
Minimum 1 year experience as a Process Trainer in BPO.
6 days working.
No cab facility

Share cv to HR Sana- 9773953606

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