Asst. Manager - Process Training

As an Assistant Manager Training at Sagility, you will play a crucial role in designing, developing, and delivering training programs aimed at enhancing the skills and knowledge of our claims administration staff in the voice business. Your primary responsibility will be to schedule training sessions for new and existing employees, ensuring they are equipped with the necessary tools to excel in their roles. To qualify for this position, you must hold a Bachelor's Degree in any field and have a minimum of 6 years of experience in an international BPO/KPO setting, preferably in healthcare, specifically in the Provider line of business (RCM). Additionally, you should have at least 2 years of experience as a process trainer and prior experience in handling training teams. Your roles and responsibilities will include staying updated with the best training methods, planning and implementing effective training curriculums, preparing training materials such as presentations and video modules, and conducting end-to-end RCM/Business training for both freshers and existing employees. Collaboration with management to identify training needs, conducting pre- and post-training assessments, and monitoring progress will also be part of your duties. The ideal candidate for this role will possess excellent communication, presentation, and interpersonal skills, along with the ability to build and maintain strong relationships with both customers and internal stakeholders. You should be well-versed in soft skills and training methodologies, with a solid understanding of the latest corporate training techniques. Strong client management, time management, and organizational skills are essential, as well as the ability to work independently and prioritize multiple objectives in a dynamic environment. Preferred skills for this role include facilitation and coaching experience, proficiency in MS Excel, Word, and PowerPoint, excellent English communication skills, flexibility to work night shifts, and experience in creating training content such as modules and process SOPs. Moreover, familiarity with T/TNI processes, classroom training, and handling batches of fresher and existing employees in the RCM line of business will be advantageous. This position is based in Hyderabad, India. Join us at Sagility and contribute to the growth and development of our training programs to drive success within our organization.,