312 Tni Jobs - Page 8

About CredRight: CredRight Finance is a new age FinTech platform & NBFC, driven by an inspiring mission to empower Micro & Small Entrepreneurs [MSMEs] which do not have access to organized credit from financial institutions [like Banks and NBFCs]. With its Technology first approach, CredRight is providing customized loan offerings to MSMEs from Tier 2 to Tier 4 towns of India to achieve its Financial Inclusion mission Designation: Head-L&D Location: Hyderabad Team size: 6 Job description: - Prepare and implement learning strategies and programs. - Review individual and organizational and management development needs and involving employees frequently in talent training. - Deploy different kinds of learning methods companywide- such as coaching- job-shadowing- online training and so on - Management, development, and sales training designing and supplying a variety of training styles. - Organize e-learning courses- workshops and other training for sales managers at branches. - Monitor the success of development plans and help employees make the most of learning opportunities. - Collaborate with sales and branch managers to develop their team members through career pathing. - Oversee budgets and negotiate contracts, organize hiring and training activities and Supervise L&D Specialists - Managing the development of the HR team from a training perspective - Designing staple curriculums for all employees (i.e., values) - Working closely with various leaders across the organization and having a full understanding of their units and training requirements - Managing the development of the HR team from a training perspective - Designing staple curriculums for all employees (i.e., values) Desired Candidate Profile: - 5+ years' experience of working on an L&D Manager - Training Manager or other relevant position - Significant experience with effective learning and development methods - Experience in project management and budgeting - Good knowledge of e-learning platforms and practices - Practical experience with MS Office and Learning Management Systems (LMS) - Strong communication and negotiation skills- with a good ability to build relations with employees and vendors. - Strong organizational skills with business-oriented thinking - BSc or BA degree/PG in Business, Psychology or other related areas; an additional certification such as CPLP will be a bonus - The candidate should be fluent in Language speaking English, Telugu, and Hindi

Need Min1+yrs Exp as a Trainer from any International Banking/ Credit Cards/Insurance process Must know Metrics - TNA/ TNI/Throughput US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Hi Job Seekers, We are hiring experienced Process Trainers to join our dynamic team at Noida location. The ideal candidate should come with a strong background in BPO training and possess a deep understanding of training processes and metrics. Also, CANDIDATE SHOULD HAVE EXPOSURE INTO INTERNATIONAL PROCESS AS A TRAINER. Package- Up to 7LPA BOTH SIDES CABS 5 DAYS WORKING, 2 ROTATIONAL WEEK OFFS Roles and Responsibilities: Conduct Training Need Analysis (TNA) and Training Need Identification (TNI) Deliver effective On-the-Job Training (OJT) to new and existing team members Track and enhance Throughput and performance metrics of trainees Develop and implement effective training programs to support business needs Collaborate with operations and quality teams to ensure training effectiveness Maintain training reports and evaluate training outcomes Requirements: Minimum 1 year of experience as a Process Trainer in a BPO environment Need graduate candidates only! Ability to manage virtual training sessions effectively Ready to join immediately Interested candidates can share their updated resume over WhatsApp @9569902470 NOTE- WE ARE ALSO HIRING FOR LUCKNOW LOCATION FOR A PROCESS TRAINER ROLE PACKAGE UP TO 4LPA, INTERESTED CANDIDATES CAN CONNECT @9569902470 #bpo #processtrainer #ojt #tna #tni #customerservice #noidajobs #lateralhirings

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Process Trainer to join an international e-commerce voice process in Noida. This is a fantastic opportunity to be part of a leading global brand in the BPO space. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Conduct product and process training for new joiners - Keep training content and knowledge bases updated regularly - Ensure new hires are fully trained and floor-ready within 30 days - Attend Train-the-Trainer (TTT) sessions provided by the client - Administer Product Knowledge Tests (PKTs) and refresher training for tenured staff - Design training content and plan monthly Training Need Analysis (TNA) - Coordinate with Quality, Operations, and Voice Coaching teams for process alignment - Participate in calibration sessions to maintain training consistency Key Requirements: - Graduation is mandatory. - Minimum 2 years of overall BPO experience, with 1 year on paper as a trainer (process or soft skills) . - Excellent verbal and written communication skills in English. - Must be flexible with rotational shifts and work schedule. - Please note: Only candidates with international BPO experience will be considered. Diploma holders are eligible. Domestic BPO experience will not be entertained. Salary: - Up to 6.75 LPA (final package depends on last drawn salary and interview performance) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If the call is missed, kindly share your resume via WhatsApp. Join our WhatsApp hiring channel for regular job updates: https://lnkd.in/dag_wY3c #TrainerJobs #ProcessTrainer #SoftSkillsTrainer #EcommerceProcess #NoidaJobs #BPOJobs #HiringNow #JobOpening #CareerOpportunity #TrainingAndDevelopment #ExperiencedCandidates #SalaryUpTo7LPA #24x7Shifts #QuarterlyIncentives #ProvidentFund #EmployeeStateInsurance #JobAlert #ApplyNow #JobSeekers

Sales Trainer - Job Document Job Title: Sales Trainer / Sales Training Manager Department: Learning & Development / Sales Enablement Location: Chennai Reporting To: Senior Manager Training / Head L&D Job Description: We are seeking an experienced and result-oriented Sales Trainer to build and enhance the capabilities of our sales teams. The role focuses on developing and delivering structured training programs that align with business goals and improve sales effectiveness. Roles & Responsibilities: Deliver structured training programs for new and existing sales team members. Conduct onboarding sessions covering product, process, compliance, and customer handling. Create engaging content: role-plays, case studies, and real-time scenarios. Provide on-field coaching and shadowing to improve conversion rates. Conduct regular refresher sessions to reinforce learning and introduce new techniques. Monitor training effectiveness using assessments, feedback, and performance metrics. Identify training needs through TNA in collaboration with Sales and HR teams. Ensure regional language delivery for better comprehension where applicable. Continuously update training content based on market trends and sales strategies. Preferred Candidate Profile: Total Experience: 5–7 years Relevant Experience: Minimum 3 years in Sales + 3 years in Sales Training Industry Preference: Housing Finance, NBFC, Banking, Financial Services, or Automobile Education: Graduate/Postgraduate in Business, Finance, or Marketing Languages: Fluency in English and Hindi is mandatory Key Skills: Strong communication and facilitation skills Excellent presentation and storytelling ability Coaching mindset and high emotional intelligence Ability to translate complex ideas into practical techniques Analytical approach to measure training ROI Key Performance Indicators (KPIs): Training coverage and attendance Improvement in sales KPIs post-training Onboarding ramp-up efficiency Training assessment and certification results Feedback from trainees and sales leadership Reduction in performance gaps across teams

As a L&D specialist, you will play a critical role in designing, delivering, and implementing a comprehensive Talent Management framework. You will be responsible for identifying a talent pool, managing their development paths through Individual Development Plans (IDPs), and ensuring effective learning and development interventions. Additionally, you will take a hands-on approach to deliver training sessions that enhance employee capabilities and organizational performance, wherever required. Key Responsibilities: Training Needs Identification (TNI): Develop and implement TNI methodologies. Identify relevant learning and development interventions that align with the problem statements, organizational goals, and future leadership requirements in collaboration with the Functional Head. Training Plan Development & Execution: Based on the TNI, collaborate with the leadership team to create a comprehensive training plan, ensuring its execution. Identify, coordinate, and manage internal and external trainers for specific learning programs. Act as the key owner to ensure the timely start and completion of all scheduled training events. Need to execute or deliver training where ever required, in all other cases it will be executed by external trainers or other persons as defined. Trainer Identification & Content Management: A Relevant Trainer needs to be identified and get it approved from the superior. Ensure training content, including induction and onboarding materials, routine training, and specific Technical/soft skills Training are regularly reviewed and updated to meet organizational requirements. To co-ordinate and finalize the training content along with the external trainers, functional heads, and superiors. And to ensure that it is in line with the business requirements. Succession Planning: Design and implement a Talent Management framework that includes identifying high-potential employees within the organization. Develop individualized development plans (IDPs) to facilitate their career progression and prepare them for leadership roles. Training Process Tracking & Analyzing ROI: Oversee the tracking of the training process and ensure the accurate maintenance of training records and reports. Review learners' pre- and post-data to analyze the return on investment (ROI) of training programs. Create MIS as per the superior's requirement. Experience : 5 - 10 yr of experience in training delivery and design, talent management, or learning and development roles. Proven experience designing and implementing learning solutions, including talent management frameworks and succession planning initiatives. Experience in conducting training needs assessments (TNA/TNI) based on the Competency Assessment and developing customized training programs for different functions. Demonstrated ability to create a robust training plan and coordinate with trainers and department heads. Experience in delivering both classroom and virtual training sessions. Education: Bachelors / Masters degree in Human Resources, Organizational Development, Education, or a related field. Advanced certifications in training, talent management, or instructional design (e.g., CIPD, ATD, SHRM) are a plus. Salary Range: Yearly CTC is divided into two parts 1) Fixed CTC 2) Yearly Performance base incentive, which is given at the end of Financial Year. * Location: Surat Contact details Email - acsah.samuel@njgroup.in Mob - 9313922203

Key Responsibilities: . Lead the creation and design of comprehensive training programs, including technical, leadership, and soft skills courses. . Collaborate with subject matter experts (SMEs) to develop content that addresses the specific needs of various departments and teams. . Ensure the training content aligns with business goals, compliance standards, and the learning needs of employees. . Manage the full lifecycle of training programs and initiatives, including planning, execution, and post-delivery evaluation. . Develop project timelines, milestones, and deliverables for training initiatives, ensuring that all tasks are completed on schedule. . Work with cross-functional teams to ensure the successful rollout of programs across the organization. . Oversee the delivery of training through various formats, including virtual, in-person, and e-learning platforms

Job description Designation - Trainer/Sr Trainer. Language - Hindi /english, Tamil, telgu ,marathi & Bengali Location - Bangalore Kormangala Total requirements -4 Should know TNA, TNI, Throughput Worked in any sales process as a trainer Develop and maintain a comprehensive understanding of the organization's processes to effectively design and deliver training content. Conduct regular evaluations to measure the effectiveness of trained individuals and identify areas for improvement. Provide coaching and feedback to trainees to enhance their performance. Mandatory - Malayalam Language If interested kindly share resume on below mail id HR Manager (Pinky Yadav) - pinkyy@eosglobe.com Role: Teaching & Training - OtherIndustry Type: BPM / BPODepartment: Teaching & TrainingEmployment Type: Full Time, PermanentRole Category: Teaching & Training - Other

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process You will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? •Training Needs Analysis (TNA) •Microsoft Office Suite •Banking, Financial Services •Written and verbal communication •Ability to establish strong client relationship •Collaboration and interpersonal skills •Strong analytical skills •Ability to perform under pressure Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Please note that this role may require you to work in rotational shifts

Hiring for an Assistant Manager in Training BPO experience is a must International Process Exp BFSI domain Location- Malad, Mumbai Budget- 9 LPA Required Candidate profile Excellent communication BPO experience good experience as a Process trainer/ AM trainer

Hiring Assistant Process Manager-Training for a leading BPO-Navi Mumbai. Candidate must be Process Trainer on Paper Experience-Minimum 3 years on Paper as Process Trainer. Candidate must have experience in International BPO Interested Can revert back Required Candidate profile Candidate must have experience in International Voice/Blended process. Should ready to work in US Process. Must have effective Communication skill.

Hiring for a trainer BPO experience mandatory Overall Exp 3 Yrs 1 Yr Trainer Exp mandate in BPO (E-Commerce) Location -Kolkata Budget- 4.5 LPA (depends on current package) Excellent communications Required Candidate profile good experience in training

Hiring for Manager in Training /Assistant Manager BFSI Mandatory BPO experience mandatory On paper AM"s can apply for manager On paper Leads or trainers with good experience can apply for AM Location: Mumbai, Malad Budget: Manager- 12 LPA, AM- 8 LPA

Hiring for Communications trainer BPO experience mandatory Excellent Communication skills On paper Trainers with good communications can apply Location- Vadodara, Bhubaneshwar, Gurgaon Budget- Hike on current CTC 2-6 years Training experience

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role & responsibilities Work Experience Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Language & Communication Should have good communication skills in English Should have managed a group of Trainers Preferred Competencies To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telco experience Excellent Communication skills Key Deliverables (KRA/Measure): Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various trainings Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Hey Jobseekers, Greetings from Shining stars ITPL We are looking for a dynamic and experienced Soft-Skill Trainer to join our team for an E-commerce process in Bangalore. The ideal candidate will have a strong background in the BPO industry and a proven track record of delivering soft-skill training in a customer service environment. This role requires the trainer to manage training across two sites in Bangalore (Shivajinagar and Kudlugate) and travel as per the business needs. Job Title: Soft-Skill Trainer E-commerce Process Location: Bangalore (Shivajinagar & Kudlugate) CTC: Up to 6.5 LPA (Depending on last CTC) Job Description: Conduct Soft Skill training sessions for new and existing employees across both Bangalore sites (Shivajinagar and Kudlugate). Develop, implement, and monitor training materials to improve customer service, communication, and interpersonal skills. Provide hands-on coaching and feedback to employees to help them improve their performance. Ensure that training is aligned with the business objectives, company culture, and the specific requirements of the e-commerce process. Maintain records of training progress, performance, and outcomes. Work closely with the team leaders and HR to assess the training needs and performance gaps. Travel between the two Bangalore sites as required for training sessions and other responsibilities. Required Qualifications and Skills: Minimum of 3 years of overall experience in the BPO industry. At least 1 year of experience as a Soft Skill Trainer within a customer service or domestic BPO environment. Experience in e-commerce accounts is a significant advantage. Graduate from a UGC recognized university. TTT (Train the Trainer) certification is mandatory. Strong communication skills in both English and Hindi. Willingness to travel between sites as per the requirements. We are also hiring for the Process trainer for the Kudlu gate location for the E-commerce and technical process. You can go through the job description below - 1. Job Title: Process Trainer E-commerce Process Location: Bangalore, Kudlugate No. of Open Positions: 5 CTC: Up to 5.5 LPA (Depending on last CTC) Requirements: Minimum 3 years of experience in the BPO industry. At least 1 year of experience as a Process Trainer in the customer service/domestic BPO industry. E-commerce experience is a plus. Strong knowledge of TNA/TNI and various learning methodologies. Fluent in English and Hindi, with excellent presentation skills. Graduate from a UGC recognized university. 2. Job Title: Process Trainer BPO Technical Support (Laptop/Computer) Location: Bangalore, Shivajinagar No. of Open Positions: 1 CTC: Up to 5.5 LPA (Depending on last CTC) Requirements: Minimum 3 years of experience in the BPO industry. At least 1 year as a Process Trainer in a BPO Technical Support process. Strong technical knowledge of laptops/computers (SMPS, RAM, ROM, troubleshooting, OS installation). Fluent in English and Hindi, with excellent presentation skills. Graduate from a UGC recognized university. How to apply - To get your interview aligned or know more about the profiles you can connect with me on the number mentioned below. Zainab - 8881378915 Pooja - 9580746603

Global Schools Group (GSG) is a chain of premier international schools, with 64 campuses, spread across 11 countries with over 45000+ students and 5000+ faculty. Founded in 2002, GIIS offers a comprehensive range of International and Indian curricula for students from Kindergarten to Grade 12. These include the International Baccalaureate Diploma Programme (IBDP), Cambridge IGCSE, the Central Board of Secondary Education (CBSE) and the Global Montessori plus programme. It is due to the high standards of governance and established academic criteria that GSG has gained global recognition for excellence in education and has bagged over 550+ National and International awards since its inception. GSGs mission is to nurture young minds into global leaders and innovators through its proprietary 9 GEMS methodology, a holistic approach to teaching that balances academics with sports, performing arts, entrepreneurship and character development. For more details, please visit - https://globalschools.com/ Role/ Designation: Sr. Training Executive/Dy. Manager This position is responsible for the delivery and administration of a range of training and development activities to meet the needs of internal employees across all our entities globally. Location: NOIDA - Sec 62 Working days: Onsite 5.5 days Job Responsibilities Engage with the key stakeholders to conduct skills analysis, training needs analysis, and prioritize training. Be instrumental in building a pilot function and lay down a foundation in terms of processes and deliveries Analyse the TNI requirements and do a TNA for all global entities with the team of experts Plan & Design the Training calendar globally based on the TNI GEOwise Identify and on board suitable resources to conduct the training programs including Internal SME's and External Experts Organise and facilitate regular trainings based on the Calendar with a 5% deviation Take regular initiatives to increase Training hours - Coordinate with HRBPs, EAs, Principals & Functional heads to ensure seamless and continuous professional development of all employees Should be able to create content based on the inputs shared by the stakeholders. Should be able to deliver trainings based on the inputs shared by the key stakeholders. Ensure that the content and context of all materials remain current and relevant for business needs. Conduct training programs for various audience groups, as and when required. Design and deliver training programs that address training needs on an ongoing basis. Execute rollout of training interventions including timelines, target audience, and location. Arrange training logistics (with support of Operations Support) and drive delivery of training. Able to identify problems and significantly improve, change or adapt existing methods and techniques Regular follow ups and collaboration with the global campuses to conduct L&D activities.

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. Experience into E-commerce account will be added advantage. 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Role & responsibilities Teach sales techniques and product knowledge through training sessions. Support sales reps with ongoing coaching and help them overcome challenges Work with managers to identify training needs and customize programs. Drive V-College Learning Portal Across / Make sure all the sales person is utilizing learning portal Measure training effectiveness and adjust as needed based on feedback. work on creating training materials for online and classroom usage. Preferred candidate profile Bachelors degree in Business, Communications, Marketing, Education, or a related field. A Masters degree is a plus. 2+ years of experience in product training technical training. Proven experience in delivering both in-person and virtual training sessions. Analytical skills to assess training effectiveness and make data-driven improvements. Strong communication and presentation skills with the ability to convey complex information clearly Location-: Bathinda

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Independently handle recruitment for diverse hierarchical positions across all verticals ensuring efficient coordination & communication.Prepare & distribute weekly trackers, report & on boarding emails to facilitate efficient on boarding procedures. Required Candidate profile Maintaining database of potential candidates,facilitating quick access to candidates future openings.Conducting comprehensive skill assessment tests & interviews 2 evaluate candidate suitability

Roles and Responsibilities Manage training needs of employees through Training Needs Identification (TNI) process. Develop and deliver behavioral, leadership, sales, process, corporate, and TNI training programs. Conduct Training Need Analysis (TNA) to identify gaps in employee skills and knowledge. Coordinate with subject matter experts to design and deliver effective training sessions. Analyze the effectiveness of training programs using various evaluation methods. Location - Gurgaon (Head Office) Office Timings - 10:00am -6:30pm (Monday to Saturday) Gender - Male /Female

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in either Kannada. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617. Regards, Pavatharani

Hello Folks, Greetings From ShiningStars ITPL Job Summary: We are seeking highly motivated and experienced Tech Support / E-commerce (KAM) Process Trainers to join the training team. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs for technical support / e-commerce sales teams . You will play a crucial role in ensuring our agents are equipped with the knowledge and skills necessary to provide exceptional customer service and achieve performance targets. Candidates should be fluent in English and Hindi communications. Immediate joiner preferred or maximum 15 days' notice period can consider. CTC (Subject to experience and last drawn): Technical Support Trainer - Max. 7 LPA Key Account Management Trainer - Max. 6 LPA Experience: Minimum 3 years of overall experience in BPO Industry. Key Account Management Trainer - Minimum 1 year of experience as a Trainer handling e-commerce sales (Key Account Management) business. Technical Support Trainer - Minimum 1 year as a Trainer in BPO Technical support Process. Roles and Responsibilities Design and deliver process training programs for technical support / e-commerce (KAM) teams. Develop training materials, including presentations, manuals, and online modules. Conduct classroom-based training sessions as well as virtual training through webinars or video conferencing. Collaborate with subject matter experts to create engaging and effective learning experiences. Monitor trainee progress and provide feedback to improve performance. Feel free to connect over call or share your updated resume on WhatsApp to get your interview aligned @ 9569433682 - Indrajeet For more job updates, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. #jobs #employment #vacancy #bpo #lateralopenings #bangalore #hiring #bengaluru #bpm #jobalert #freejobs