Trainer- Collections For Banking process

Position: Trainer (BFSI Domain Domestic Voice process BPO/KPO) Collections

Location: Navi Mumbai (Resident)

Qualification: Graduate Mandatory

Experiences - 2 years of experiences as Trainer on paper from BFSI sector (BPO/KPO)

Salary (Depends upon the round of interview)

Skill : Need excellent communication in English (Hindi & Marathi)

• Minimum 5+ years of Quality role experience at Banking or BFSI contact centre
• Strong experience in designing and delivering training programs, preferably in a banking or financial services environment.
• Excellent verbal and written communication skills to effectively convey information and engage trainees.
• Ability to present training materials clearly and engagingly to diverse audiences.
• Knowledge of instructional design principles and best practices for creating effective training content. & modules.
• Familiarity with training tools, e-learning platforms, and contact centre technologies.
• Ability to analyse training needs, evaluate program effectiveness, and make data-driven decisions.

Job Role: -

• Develop and design training programs and materials that cover banking products, services, customer service skills, and compliance requirements.
• Create engaging and informative training content, including presentations, manuals, and interactive exercises.
• Regularly update training materials and programs based on feedback, changes in banking regulations, and industry best practices.
• Conduct orientation sessions for new hires to introduce them to the organization’s culture, values, and operational procedures.
• Provide comprehensive training on banking products, customer service protocols, and contact centre systems.
• Evaluate the performance and understanding of new hires through assessments, quizzes, and practical exercises.
• Organize and deliver refresher training sessions to keep current employees updated on new products, services, and procedures.
• Identify skill gaps and provide targeted training to address areas for improvement and enhance employee performance.
• Offer one-on-one coaching and support to employees to help them apply training concepts effectively in their roles.
• Monitor and assess the effectiveness of training programs through feedback, performance metrics, and employee evaluations.
• Gather feedback from trainees and team leaders to continually refine and improve training programs.
• Ensure that training programs cover all relevant regulatory and compliance requirements for the banking industry.
• Train employees on company policies and procedures to ensure consistency and adherence to organizational standards.
• Work closely with team leaders, quality managers, and other departments to align training programs with operational needs and performance goals.
• Maintain clear and effective communication with trainees, providing support and addressing any questions or concerns they may have.