310 Tni Jobs - Page 5

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the root cause(s) and implement corrective steps to improve quality Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans Define and update quality frameworks to match the workflows Provide instant feedback for correction and keep an eye on recurring quality issues Teams Responsibilities Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates. Conduct research with high attention to detail and advanced comprehension skills. Be comfortable with multi-tasking and complex decision-making. Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy. Review, maintain, and curate data. Proofread and review documents suitable for publishing Required Experience Should have solid understanding of workflow, tools used for providing services Experience working as an Agent in similar workflows 3+ years of relevant experience BA/BS degree (In lieu of degree, 2 years relevant work experience) Experience in written communication customer-facing processes with strong analytical, troubleshooting, and problem-solving skills Knowledge of Google's developer platforms (Google Play, Chrome Web Store, etc.). Experience with Google suite and complex policies Understand technical concepts/terms (APIs, APKs, ARM, Bootloader, Doze, Fragmentation, NFC, etc.) Ability to manage multiple competing priorities in a fast-paced, rapidly changing environment Excellent written and verbal communication skills Will be required to master policy, proven through test/certification Required Soft Skills Collaboration Skills: Being a strong leader and team player is critical to this role, you’ll be working as part of a team and collaborating with other teams. Strong organizational skills: Have oversight of the queues, cases and escalations in an organized way to manage potential quality issues. Developer Empathy: Understand the developer's point of view on issues and make decisions weighing all parameters. Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly Training target Monitor team performance and provide regular coaching, feedback & training to drive improvements Min 1 year on paper as Trainer mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Exp:- 4yrs --only from international bpo 2yrs on paper exp as process trainer Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max call n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Aga Khan Rural Support Programme (India) is looking for Trainers/Master Trainers to join our dynamic team and embark on a rewarding career journey Design training modules and deliver sessions Evaluate trainee performance and provide feedback Mentor new trainers and standardize practices Continuously update learning content

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience8-10 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Job Summary : - Quantsapp is India's first and largest Option Analytics Platform on mobile. The company is backed by Industry veterans with over 15 years of experience in derivatives and are known media personalities. We're looking for passionate candidates looking to be part of the journey and grind.- The candidate will be part of a startup, taking care of incoming business & building relationships with potential clients & CM.- All products & services are highly niche. Candidate will undergo training in Options and will have exposure to Derivative analysis through our training programs. Responsibilities and Duties : 1. Handling Incoming and Outbound Business.2. Providing Application Demos to potential clients.3. Build Relationships with clients/companies.4. New initiatives in growing business with a quantifiable end product.5. Taking part in Marketing Strategies. Required Skills : 1. Excellent Communication skills with good command in English (Any other languages known will be an added advantage)2. Logical thinker with good presence of mind.3. Persuasive in Nature.4. Good negotiation skills5. The candidate should be target driven with a positive attitude.6. Open to learning new things. Benefits : 1. Hardcore Options/Derivative Knowledge during the course of employment.2. Work with the industries best.3. Get to be part of a largest analytical hub in India which is now growing globally.4. Lucrative bonus/incentive schemes. - Mandatory Work From Office, located in Andheri east (Mumbai) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

VERY URGENT REQUIRMENT This is regarding your profile on naukri.com. We wish to connect with you for the below position of Training & Learning & Development (L&D) Specialist. If you find the below opportunity is suitable to profile & you interested to enter in Core Technical Innovative workforce so, please share your updated CV to hr@relyservices.com Company Name: Rely Services Inc. Designation Lead Training & Learning & Development (L&D) Specialist Location: Baner, Pune Work mode: Work from Office Work Time: Central Time Zone: Experience: - Min 8+ year experience in Training L&D, preferably IT & ITES. Position Overview : We are seeking a dynamic and experienced Training & L&D Specialist to lead and manage our organizational learning initiatives. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance employee skills, support leadership development, and align with our core values and strategic goals RELY SERVICES: Founded in 1997, with headquarters in Chicago, USA, and global facilities in Pune, India, and Australia, Rely Service is an IT outsourcing and software development company. Our services integrate IT staffing, Big Data, Software Development, and BPO to deliver high-end business services to our clients. Rely leverages enterprise data to boost organizational performance, streamline business operations and create new channels for your company growth. Key Responsibilities: Training Calendar Management: Develop and maintain an annual training calendar in alignment with business needs and employee development goals. Content Development: Design and develop engaging training content and materials for both technical and soft skills programs. Training Delivery: Conduct weekly skills-based and generic training sessions across departments. Leadership Development: Design and deliver leadership development programs for mid to senior-level managers. Performance Improvement Plans (PIP): Oversee and support the execution of PIP programs in collaboration with HR and line managers. Core Values Workshops: Facilitate monthly workshops to reinforce organizational core values and culture. Training Effectiveness & Reporting: Track participation, gather feedback, and measure the effectiveness of training programs using KPIs and analytics. Strategic Alignment: Ensure all training initiatives are aligned with organizational goals and employee career paths. Qualifications & Skills: Bachelors or masters degree in human resources, Organizational Development, Psychology, or related field. Minimum 8 years of experience in Training, Learning & Development, or a similar role. Proven experience in designing and delivering training programs. Strong facilitation, presentation, and communication skills. Proficiency in using LMS platforms and training tools. Ability to analyze data and generate actionable insights. Strong organizational and project management skills. Willingness to work overlapping hours to support US operations. Preferred Qualifications: Certification in L&D, Instructional Design, or Coaching (e.g., CPLP, SHRM, ATD). Experience in digital learning tools and e-learning content creation. Note: - This is a very urgent position so the applicant’s active response to the entire interview process is a MUST . Thanks & regards, Team Member – Talent Acquisition Rely Services Inc. Email – hr@relyservices.com Web – www.relyservices.com

Position: L&D Specialist :AV Simuation (Process tariner) Required Skill: • Hands-on experience with AV simulation tools and YAML scripting Deep understanding of LiDAR data, synthetic simulation, and scenario-based testing Knowledge of AV modules: prediction, planning, perception, and motion control Proficiency with GenAI tools for automation and analysis Strong analytical and presentation skill • Proficient in Jira, MS Excel/PowerPoint, Confluence, Notion, and dashboard tools • Excellent command over English language Good facilitation & Communication Skills Attention to Detail Positive Attitude/Approach Strong Interpersonal Skills & Analytical bent of mind Excellent Time & Quality Management Good team player • Exposure of working under overseas/cross-cultural client setup

Role & responsibilities 1 Very Strong written and verbal communication skills (English) International BPO experience will be a add on. 2 Customer/ Client Handling Skills. 3 Ability to work during all shifts. 4 Experience in any product/process/soft skill/up-skilling training. 5 1- 5 years of experience in Training. They are responsible for designing and conducting training programs that enhance the skills and knowledge of employees in specific processes. Basic training terminology and knowledge about grad rate/ NTP/ T3 etc.

Apply Now Job Title Manager II training Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Represent Concentrix in client calls and calibrations, Planning of Ramp & Backfill batches, Client Interaction with clear view Value Add to the client from the process improvement standpoint, Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps, Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment Night shift in scope, Key Skills And Knowledge Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Qualification Graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Kolkata Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Responsibilities • Conduct Onboarding/Induction training of new joiners • Plan, implement and conduct training programs related to process-product training • Trainee performance evaluation and accurately identifying weaknesses • Demonstrate proficient training skills including professional demeanor, classroom facilitation techniques and encouragement of open dialogue • Monitor and observe various training related work functions • Determine post-training requirements • Support the Ops/Production team, conduct calibration sessions, review and coaching for agents/collectors • Assist the recruitment department for Voice and Accent/Communication capability Design, develop and manage training content for the business • Maintain updated curriculum database and training records • Manage daily, weekly, and monthly reports with the partners and share regular feedback with the managers • Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis • Ability to collaborate across multiple teams for process improvements and standardization • Coach and share feedback with team and plan monthly team meetings to discuss outcome • Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions • Designing multiple training events in a corporate setting • Conduct business wide TNI and identify skills or knowledge gaps that need to be addressed • Track new training methods and techniques • Partner with internal stakeholders and liaise with subject matter experts to help develop a conducive environment for training • Analyze the coaching/training needs of the teams & support them in delivery Desired Candidate Profile • Strong English communication skills with neutral accent • Minimum 2+ years of experience as Soft Skills-Process trainer -Coach • Extensive knowledge of instructional design theory and learning principles • Proven knowledge to master the full training cycle • In-depth knowledge of learning management software • Familiarity with traditional and modern training methods, tools and techniques • Demonstrated ability

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Role & responsibilities Design and deliver employee induction programs Competency mapping and framework development Prepare and execute L&D calendars Manage vendor relationships and negotiate contracts Facilitate seamless coordination for training sessions Apply the Kirkpatrick Model to assess training effectiveness Track and analyse L&D metrics using Excel/Power BI Preferred candidate profile Flexibility to travel pan-India for training and development initiatives Strong organizational and interpersonal skills Data-driven mindset with expertise in Excel/Power BI Knowledge of industry-best practices and learning models

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com

Purpose of the Sales Training-Lead : Aakash is looking for an experienced Sales Training-Lead who shall be responsible for supervising, designing, implementing, evaluating training programs to enhance the skills and knowledge of our employees, to make them job ready and drive business growth. Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. As Sales Training-Lead, you are expected to: 1. Work closely and communicate effectively with CXOs and Senior Business leaders to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Work closely with Regional Training Teams for any new training interventions, projects and drive as per business requirements. Observe & identify sales challenges they face on-the-job, conduct skills gap analyses and offer training solutions to increase productivity. 3. Handle PAN India sales training programs along with the team in online mode/classroom mode/on-the-Job (for e.g. - Sales pitch, Negotiation skill, Consultative selling, Objection Handling etc). Covering skills, competencies & etiquettes required for driving sales and enable Bottom Quartiles branches. 4. Conduct New Hire Training of Leadership profiles and certification process. 5. Conduct refresher training workshops for the targeted audience (leadership) in line with the branch needs. 6. Develop and facilitate knowledge checks/online assessments on monthly basis. 7. Administer vendor trainings. 8. Evaluate the effectiveness of training programs and continuously improve the LD offerings. 9. Lead the team and ensure effective team management skills and team development. 10. Stay abreast with latest industry changes, understand learning gaps & develop required training content. To be successful in the Sales Training-Lead Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Proficiency in content creation (ppt & video based) using tools like Camtesia, Canva and other content development tools. 5. Ability of stakeholder & vendor management. 6. Occasional Travel. 7. Exposure to Learning Management System would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Sales Training. Preferably having direct sales experience. 2. 2 to 3 Years of experience in team management.

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve processes. Facilitate call calibration sessions to align quality expectations across teams. Provide feedback and coaching to agents to enhance customer interactions. Maintain call quality reports and track performance metrics. Ensure compliance with company policies and industry regulations. Requirements : 2-3 years of experience as a Quality Analyst in a Sales BPO. Strong knowledge of 7 QA tools, RCA, and call calibration. Excellent analytical and communication skills. Proficiency in quality monitoring tools and reporting. Ability to provide constructive feedback and coaching How to Apply If you meet the above requirements and are excited to join our team, wed love to hear from you! Please email your resume to pinkyy@eosglobe.com You can also contact our recruiters on the following numbers. HR pinky yadav 7977519951

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore only.not for Kolkata or Hyderabad.Apply those who can relocate in Bangalore

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and Kolkata not for Hyderabad..Apply those who can reloate in Bangalore and Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 17LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Gurgaon/Bangalore Hiring for Process Trainer International BFSI Voice Process(Mandatory) Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 9LPA Shifts 24*7 5 Days Workin g Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Dear Candidate, Greetings from SPOCTO-X!!!!!!!!!!!! We are hiring for Trainer (From Collection/Recovery Background) Need Immediate Joiner Job Title- Trainer Job Location: EPIP 2nd Phase, whitefield, 180 EPIP Zone, Bengaluru Requirements: Certification (e.g. DRA) is a big plus. Collection background training delivery is a mandatory. Proven 1 - 4 years of experience as trainer or similar role. Good understanding of various teaching methodologies and tools. Proficient in MS Office especially Powerpoint). Experience with e-learning software is an asset. Good time-management skills. Ability to multi-task. Excellent presentation skills Strong interpersonal and communication skills. Interested candidate can share their resume on the below mentioned number- Vinay Singh- 9914463025 Thanks and Regards, HR Team