Snapdeal

Responsibilities: Answer Transferred Escalation calls” from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight Ensure the highest level of customer satisfaction leading to high CSAT and RES scores Essential Skills & Requirements: Strong execution skills, Action-oriented and Go getter attitude Knowledge of Salesforce CRM tool would be an added advantage Ability to work under pressure situations Ability to work in ambiguous situations and to come out with solutions as per the situations faced Graduate in any stream Excellent written and verbal communication 1-4 years experienced, preferably in customer service voice and handling escalations 6 Days Working (WFO)

Role: Graphic Designer Location: Gurugram Work From Office Responsibilities : Design Creation : Develop logos, branding, and high-quality graphics using Adobe Photoshop and Illustrator. AI Tools Utilization : Leverage AI tools like Midjourney and Freepik AI for innovative design solutions. Collaboration : Work with marketing and creative teams, integrating feedback to refine designs. Industry Insight : Apply fashion industry knowledge to create relevant and trendy designs. Project Management : Handle multiple projects, meet deadlines, and maintain organized documentation. Continuous Learning : Stay updated on design trends and tools for skill enhancement. Additional Skills : Create motion graphics using Adobe After Effects if needed. Preferred candidate profile : Proficient in Adobe Photoshop & Illustrator. Experience with AI tools like Midjourney and Freepik AI is essential. Experience of creating Logo Units/Sale units Minimum 2-3 years of experience in designing Knowledge of Adobe After Effects is a plus Preferably has worked in Fashion industry (brands or marketplace) Knowledge of layouts, Graphic Fundamentals. Typography and Iconography

Job Title: Warehouse Quality Checker Location: Medchal, Hyderabad Work Days: 6 days (Mon - Sat) | Day Shift Roles & Responsibilities: Conduct quality checks for customer and store returns at the warehouse. Ensure returned apparel meets quality standards before further processing. Preferred Candidate Profile: Basic understanding of apparel inspection techniques. Minimum 3 years of experience in warehouse quality control or a related field. Attention to detail and ability to identify product defects.

Designation: People Partner Level: AM/DM/Manager Location: Gurgaon AceVector Group Overview: AceVector Group focuses on tech-enabled retail. It brings together distribution channels, SaaS platforms & consumer brands.  Snapdeal (marketplace): Leading value e-commerce marketplace focused on fashion, home, beauty and personal care products  Unicommerce (SaaS): Integrated SaaS platform for post-purchase experience management  Stellaro Brands (House of Brands): Leading value brands crafted for the needs of modern Indian shoppers  Shipway (logistics aggregator): E-commerce shipping solution for your business with our All-in-One shipping aggregator platform Overview: We are seeking a People Partner (Level: AM/DM/Manager) to drive our talent management and business initiatives. This role will focus on enhancing our organizational capabilities by identifying and developing critical talent across our organizations. Responsibilities:  Identify and manage critical talent within the organization, ensuring alignment with business needs.  Foster strong business partnerships by understanding organizational structure and business priorities.  Address talent gaps through targeted Learning & Development (L&D) interventions.  Collaborate with functional heads on creating business impact Success Factors To excel in this role, you will need:  Excellent business acumen and the ability to navigate organizational dynamics.  Proven experience in building and maintaining effective partnerships across various functions.  The ability to balance multiple priorities and maintain high morale within the team. Qualifications:  Relevant experience in People Partner roles, with a focus on talent management.  Strong communication and interpersonal skills.  Ability to influence and drive change at all levels of the organization. Who Should Skip This: If you prefer templated solutions, rigid policies, and the "because-this-is-how-it’s-done" mindset, this probably isn't your gig. Ready to make an impact? Let’s talk. Show more Show less

Day to day Responsibilities : 1. Draft and schedule day-to-day push notification copy to drive app engagement 2. Revise footer content for Rangita (SEO-focused updates) 3. Create social media content across Snapdeals platforms 4. Research and write topical long-form blogs for Rangita & Snapdeal 5.Develop monetisation banner copy and newsletter content for campaigns What we're looking for: Strong writing, editing, and storytelling skills Basic SEO knowledge and content optimization abilities Ability to adapt tone across formats (push, newsletter, blogs, social) Research-oriented mindset and eagerness to learn Detail-oriented, proactive, and deadline-driven Why you'll love interning with us: • Hands-on experience in e-commerce content across multiple formats • Mentorship from Snapdeals content and marketing teams • Opportunity to see ideas go live—push, banners, blogs, and more

Department: Human Resources Designation: Management Trainee Level: Associate Level Location: Gurgaon Employment Type: Full-Time (Mon – Fri) AceVector Group Overview: AceVector Group focuses on tech-enabled retail. It brings together distribution channels, SaaS platforms & consumer brands.  Snapdeal (marketplace): Leading value e-commerce marketplace focused on fashion, home, beauty and personal care products  Unicommerce (SaaS): Integrated SaaS platform for post-purchase experience management  Stellaro Brands (House of Brands): Leading value brands crafted for the needs of modern Indian shoppers  Shipway (logistics aggregator): E-commerce shipping solution for your business with our All-in-One shipping aggregator platform Role Rundown: We’re looking for a Management Trainee – HR who is excited to learn and grow in the areas of Talent Management, Learning & Development (L&D), and Organisational Development. In this role, you’ll work with teams across the company to help identify talent, support learning initiatives, and contribute to building a great company culture. Impact Zones:  Act as HR partner for the designated entity, aligning HR practices with business goals.  Drive engagement, performance and talent initiatives tailored to the entity’s needs.  Support the Head of People & Culture in leading agile HR projects across the group, ensuring timely delivery and cross-functional collaboration.  Identify and support learning interventions across entities. Align capability-building efforts with both entity-specific and group-wide priorities.  Strengthen a unified HR presence across AceVector while addressing distinct entity needs.  Promote knowledge sharing and consistent HR practices group-wide. What you’ll need:  Some internship/project experience in HR or related role  Clear communication and collaborative mindset—great at working with people and making things happen together. Willingness to learn how to drive change and influence others.  People-first mindset: You believe empathy, collaboration and positive energy are key to working well with others.  Problem-solver at heart: You enjoy understanding challenges and coming up with practical, people-focused solutions.  Business-aware: You’re curious about how HR drives real business impact and eager to connect people strategies with outcomes. Who This Role Isn’t For:  If you prefer doing things by the book with no room for flexibility or creativity.  If you’re not comfortable working in a dynamic environment where thinking differently is encouraged

AceVector Group Overview: AceVector Group focuses on tech-enabled retail. It brings together distribution channels, SaaS platforms & consumer brands.  Snapdeal (marketplace): Leading value e-commerce marketplace focused on fashion, home, beauty and personal care products  Unicommerce (SaaS): Integrated SaaS platform for post-purchase experience management  Stellaro Brands (House of Brands): Leading value brands crafted for the needs of modern Indian shoppers  Shipway (logistics aggregator): E-commerce shipping solution for your business with our All-in-One shipping aggregator platform Job Overview: We are looking for a Senior Data Scientist — someone who’s ready to put ML models into action, not just experimentation. ✨ What you'll work on: ✔ Build & deploy ML models across pricing, RTO prediction, recommendations, and more ✔ Work on real-time production systems serving millions of users ✔ Collaborate closely with business, product, and engineering teams ✨ What we’re looking for: 🔸 3-5 years of end-to-end ML model development & deployment experience 🔸 Strong in Python, SQL, XGBoost, LightGBM, Random Forest, Neural Networks, and Deep Learning frameworks 🔸 Hands-on experience with real-time deployments on Cloud ML Platforms (AWS SageMaker, Databricks) 🔸 Exposure to LLMs and PySpark is a plus! Ready to make an impact? Let’s talk.

Job Title: DevOps Engineer (Automation) Location: Gurgaon (Onsite) What You’ll Be Doing: Linux Vibes: Know your way around CentOS, RedHat, or Ubuntu? You’re in! Code Ninja: Python, Docker, and Kubernetes are your jam. Automation Wizard: Use Salt or Ansible to make everything run smoothly. CI/CD Pro: Design sick continuous integration and delivery pipelines with the latest tools. Microservices & Containers: Implement cool microservice strategies and container setups. Monitoring Guru: Experience with Prometheus and Grafana? Perfect! Tech Savvy: Love open-source tech and cloud services? We want you! Always On: Know the best practices for keeping services up 24/7. Problem Solver: Got a knack for finding root causes? We need that energy! Tech Skills You’ll Flex: Shell/Python: Your coding skills are on fire. CI/CD with Jenkins: You know how to keep it flowing. Automation with Salt/Ansible: Make life easier with automation. Tomcat, Docker, Kubernetes: These are your playgrounds. Experience Required: Years in the Game: 3-5 years of experience. Education: B.Tech from top universities (think IITs, NITs, etc.).

Role: Network Security Engineer Location : Gurugram (On-Site) Experience: 2-3 years Job Summary: We are seeking a motivated and detail-oriented Network and Security Engineer to assist in the installation, configuration, and maintenance of our network infrastructure and security. The ideal candidate will support senior engineers in ensuring high availability and performance of network systems and services. Key Responsibilities:  Assist in the configuration and deployment of routers, switches, firewalls, Prisma SASE and wireless access points.  Monitor network performance and troubleshoot issues related to connectivity, performance, or hardware.  Maintain and update network documentation and diagrams.  Work with senior engineers to implement network upgrades and changes.  Support LAN, WAN, and VPN connectivity and troubleshooting.  Respond to support tickets and escalate issues when necessary.  Help in network security practices, including firewall rule updates and access control.  Participate in on-call rotations or after-hours maintenance as required. Required Skills & Qualifications:  Any Graduate.  Basic understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP)  Understanding of network security concepts, firewalls and SASE.  Good analytical and problem-solving skills.  Ability to work both independently and as part of a team. Preferred Qualifications (Nice to Have):  Certification such as CCNA, CompTIA Network+, or equivalent.  Familiarity with cloud networking (AWS, Azure) is a plus.  Familiarity with Cortex XDR, SASE and DLP.

Designation: Deputy Category Manager / Associate Category Manager - FMCG (FOOD /Non FOOD) Location: Gurgaon Employment Type: Full-Time (Mon – Fri) AceVector Group Overview: AceVector Group focuses on tech-enabled retail. It brings together distribution channels, SaaS platforms & consumer brands. Snapdeal (marketplace): Leading value e-commerce marketplace focused on fashion, home, beauty and personal care products. Unicommerce (SaaS): Integrated SaaS platform for post-purchase experience management. Stellaro Brands (House of Brands): Leading value brands crafted for the needs of modern Indian shoppers. Shipway (logistics aggregator): E-commerce shipping solution for your business with our All-in-One shipping aggregator platform Snapdeal Overview: Snapdeal is one of India’s premier e-commerce platforms, renowned for catering to the country’s value-conscious shoppers. Established in 2010, Snapdeal has carved a niche in the fashion and lifestyle categories, offering a wide array of trendy, high-quality, and affordable products. This strong focus has positioned it as a go-to destination for shoppers seeking style and value without compromise. Over the past 14+ years, Snapdeal has proudly served more than 100 million online shoppers, becoming a household name in the Indian e-commerce space. Its popularity is further underscored by over 200 million app installations on the Google Play Store, making it one of the nation’s most loved and widely accessed shopping destinations. Web link: www.snapdeal.com Responsibilities: On-boarding & Assortment Building: Identify and on-board emerging D2C brands, MP Labels to expand category Selection. Account Management: Build strong relationships with brands, on-board new sellers, and negotiate pricing & margins. Category Growth: Develop strategies to enhance assortment, on-board value products, and track market trends. Sales & Performance: Optimize discoverability, analyze KPIs, and implement data-driven strategies. Marketing & Promotions: Plan and execute campaigns, including ads, banners, and seasonal promotions. Operations & Logistics: Ensure inventory planning, efficient fulfilment, and seller issue resolution. Requirements: 4 - 6 years of professional experience in category management. Prior experience managing Food /Non-food Category, Beauty & Personal Care. Hands-on with pricing & sales forecasting Strong negotiation, analytical, and Excel proficiency Good communication skills and a collaborative mind-set

Job Description: We are seeking a motivated and detail-oriented Performance Marketing Analyst to join our team. This is a fantastic opportunity for someone looking to gain hands-on experience in performance marketing and digital analytics. The ideal candidate is passionate about marketing, data-driven, and has a strong desire to learn about optimizing campaigns to drive business growth. Responsibilities: Performance Analysis: ● Analyze campaign performance data using tools like Excel and SQL to identify trends, insights, and areas for improvement. ● Track key performance metrics such as CPC, CPA, ROI, and conversion rates to measure campaign effectiveness. Reporting & Optimization: ● Create detailed reports to share insights with the team and recommend actionable optimizations for future campaigns. ● Support budget allocation and prioritization of resources for campaigns based on data insights. Data Management & Troubleshooting: ● Assist in managing and maintaining marketing datasets to ensure accurate performance tracking. ● Troubleshoot any issues in data accuracy or performance reporting and collaborate with relevant teams to resolve them. Market Research & Strategy: ● Stay updated with the latest trends in marketing automation, ad platforms, and customer acquisition strategies. ● Contribute to brainstorming sessions to implement innovative ideas for campaign optimization. Preferred Skills: ● Basic understanding of performance marketing concepts such as CPC, CPA, ROI, and customer engagement strategies. ● Proficiency in SQL for querying and analyzing large datasets. ● Strong Excel skills for data analysis, reporting, and visualization (e.g., pivot tables, VLOOKUPs, charts). ● Excellent analytical and problem-solving abilities. ● Strong attention to detail and ability to manage multiple projects simultaneously. ● Eagerness to learn and stay updated on marketing performance trends and tools. Qualifications: Education: B.Tech (Preferred computer Science) Experience 2+ years of experience, preferred in e-commerce analytics (Preferably in Revenue / Growth / Digital Marketing)

The Network Security Engineer position is located in Gurugram and requires 2-3 years of experience. As a Network and Security Engineer, you will play a vital role in the installation, configuration, and upkeep of the network infrastructure and security. Your responsibilities will include assisting senior engineers in ensuring the high availability and performance of network systems and services. Your key responsibilities will involve configuring and deploying routers, switches, firewalls, Prisma SASE, and wireless access points. You will be responsible for monitoring network performance, troubleshooting connectivity, performance, or hardware issues, as well as updating network documentation and diagrams. Collaborating with senior engineers to implement network upgrades and changes, supporting LAN, WAN, and VPN connectivity, and handling support tickets are also part of your role. Additionally, you will assist in network security practices, including firewall rule updates and access control. Your role may require participation in on-call rotations or after-hours maintenance as needed. The ideal candidate should possess a basic understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols such as OSPF and BGP. Familiarity with network security concepts, firewalls, and SASE will be beneficial. Strong analytical and problem-solving skills, the ability to work independently and as part of a team are essential. Preferred qualifications for this role include certifications like CCNA, CompTIA Network+, or equivalent. Familiarity with cloud networking platforms like AWS and Azure, as well as knowledge of Cortex XDR, SASE, and DLP, would be advantageous.,

Entity: Shipway is an Indian SaaS logistics platform, founded in Gurugram in 2015, offering end-to-end shipping automationfrom courier aggregation and realtime tracking to COD verification, NDR followups, and return/exchange management Job Role: Senior Developer Job Location: Gurgaon (Mon - Fri) Job Overview: We are looking for a seasoned Senior Developer with a strong foundation in full-stack development. The ideal candidate should be proficient in PHP, Node.js, and MySQL, and have hands-on experience working in agile teams. You will play a key role in building scalable applications and mentoring junior developers. Key Responsibilities: Design, develop, and maintain robust web applications Collaborate with cross-functional teams in an agile environment Review code, provide technical guidance, and mentor junior developers Ensure high performance and responsiveness of applications Required Skills: Strong expertise in PHP, Node.js, and MySQL Experience with agile methodologies Ability to lead technical discussions and code reviews Good to Have: Working knowledge of Python and NoSQL databases Familiarity with cloud infrastructure (AWS/GCP)