422 Tni Jobs - Page 2

Role & responsibilities Liaises with clients to assess business needs and for training requirements / updates. Conducts calibrations with clients on requirements and performance. Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels. Proactive & excellent on meeting on time client defined SLAs Operational Excellence: Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates experience into any international banking training can apply.

Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg.Design, Develop & Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs.Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs.Evaluate post training effectiveness by working with the participants and pre-decided metrics.On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better detailingDuring the field working wherever required; on the 2 nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR furtherBreakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working Qualification 2-3 days admin working preparing modules + 16-17 Days field working Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Role & responsibilities The individual will be working with many teams and hence, the ability to work with others to achieve common goals will be a determiner of success in this role. The individual must possess the ability to manage conflicts effectively, manage trainees efficiently and lead by example. The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. Duties : Training, coaching, and mentoring of associates in need of comms. Skills improvement. Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members. Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed. Ensure Training Quality through Service Level and Training evaluations/assessments. Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices. Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs. Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles. Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery method if necessary. Keep self-updated on Learning & Development best Practices from the Industry. Must be willing to learn the process with a desire to coordinate with cross functions and drive results. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Preferred candidate profile : 1. Graduate in any discipline, no preference. 2.Intermediate/advanced proficiency in MS Excel, Word & PPT 3. Should have facilitated at least 25 batches or trained a minimum of 300 employees. 4.Must be certified on facilitation skills (either from the previous organization or an external training institute). Work Experience: Must have worked for a minimum of 2 years in the ITES sector. Must be well versed with the technicalities of the English Language (Spoken and Written both). Experience in working with online advertising at a media agency or a publisher is preferred . Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred . Experience of working in a Contact Centre for Voice, Chat or email is preferred .

We are looking for a highly skilled and experienced Learning & Development (L&D) Specialist to join our team at Synapse Search Partners. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee skills and knowledge. Design and deliver training programs tailored to meet business objectives. Conduct needs assessments to identify skill gaps and recommend solutions. Collaborate with subject matter experts to create engaging content. Evaluate the effectiveness of training programs and provide recommendations for improvement. Manage and maintain accurate records of training activities and participant feedback. Job Requirements Proven experience in L&D, preferably in the IT Services & Consulting industry. Strong understanding of adult learning principles and instructional design models. Excellent communication and project management skills. Ability to work independently and as part of a team. Proficiency in using learning management systems and other relevant tools. Strong analytical and problem-solving skills.

Job description We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what it's like being a WFM RTA. So what does a RTA really do Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it's time to imagine what it's like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage,unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Someone who is aware about line adherence and dynamics of line adherence. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA's and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA Requirements: What exactly are we looking for Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends from our site. What else You must have very good proficiency in MS excel and Google sheets. Handson experience in IEX tool. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage.

Must have Min 3+yrs exp as a Process Trainer from International Customer Service process BPO. Trainer from International Banking process is preferred US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 23 July 2025 TO 25 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

Minimum 3 years of overall experience in BPO Industry Minimum 1 year as a Process Trainer in BPO Technical support Process Should be good in Technical Knowledge in terms of Laptop / Computers (SMPS, RAM , ROM, Hardware & software troubleshooting , OS installation , etc. ) 6 days working (1 day rotational off) Knowledge of TNA / TNI / Different types of learning mythology Graduate from UGC recognized university Candidates should be fluent in English & Hindi communications Candidate should have good Presentation skill

Roles and Responsibilities Need Immediate joiners who had experience in Banking sector as TRAINER Contact - CHARLIE HR - 7330616341 Ping me with your resume and Name and How soon can you join Email - vemu.raj@teleperformancedibs.com To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

Roles and Responsibilities Design and deliver training programs for insurance professionals on various topics such as product knowledge, sales techniques, customer service, and leadership. Develop and maintain a comprehensive understanding of our products and services to effectively train others. Conduct needs analysis to identify training gaps and develop targeted solutions to address them. Collaborate with subject matter experts to create engaging content for both classroom-based sessions and e-learning modules. Monitor trainee progress, provide feedback, and evaluate program effectiveness. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Key Responsibilities: Deliver engaging training sessions for new hire batches and existing agents Prepare training plans, content, and assessments aligned with client expectations Train agents on customer service etiquette, communication skills, and process knowledge Track and evaluate training effectiveness using performance metrics and feedback Coordinate with operations, quality, and HR teams to identify learning gaps Maintain training MIS, reports, and documentation regularly Conduct floor support and nesting supervision post-training Key Skills Required: Strong communication and facilitation skills In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice) Excellent interpersonal and coaching abilities Basic knowledge of CRM tools and call center systems Analytical mindset to measure training impact Preferred Qualifications: HSC / Graduate 13 years experience as a Customer Service Trainer in a BPO setup Contact below :- HR - Aryan mob - 9767553556 HR Manager - Pinky Yadav mob - 7977519951 Email - pinkyy@eosglobe.com

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore, Mysore & Hyderabad WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact- 92143 34811

We are looking for a highly motivated and enthusiastic individual to join our team as a Trainee Associate in Asteria Aerospace Pvt Ltd, located in [location to be specified]. The ideal candidate will have 0 to 1 years of experience. Roles and Responsibility Collaborate with cross-functional teams to design and develop innovative aerospace solutions. Assist in the development of new products and technologies using IT Services & Consulting expertise. Conduct research and analysis to identify areas for improvement in existing systems. Provide technical support and guidance to junior team members. Participate in training programs to enhance skills and knowledge. Contribute to the development of business strategies and plans. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong problem-solving and analytical skills. Quick learner with adaptability to new technologies and processes. Familiarity with industry standards and regulations.

Looking for a skilled Process Coach to join our team in Chennai. The ideal candidate will have 3-5 years of experience and a strong background in coding and process coaching, with excellent communication skills. Roles and Responsibility Develop and implement effective training programs to enhance employee performance and productivity. Conduct regular assessments to evaluate employee progress and provide constructive feedback. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Design and deliver workshops and seminars on various topics related to coding and process coaching. Provide individualized support and guidance to employees to help them achieve their goals. Analyze data and metrics to measure the effectiveness of training programs and make recommendations for improvement. Job Strong knowledge of coding principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and training is preferred. Ability to adapt to changing circumstances and priorities.

Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co in Kochi Infopark are urgently looking for a Knowledge Harvesting Specialist for our operations in Kochi. Candidates must have excellent communication skills and hands on experience as a training specialist or a similar role in corporate training and development experience in sectors such as consulting, government, tech, healthcare, or R&D-intensive industries. Requirement Brief: Designation : Knowledge Harvesting Specialist Qualification : Graduation Preferably MBA HR / MSW / PGDHRM with a T&D Certificate Experience : Minimum 4 – 7 Years. Skillsets : Training & Development, Contents and Materials Job Time : 09.30 AM – 06.30 PM IST (Monday – Friday) Location : Infopark, Kochi. Duties & Responsibilities 1. Identify and engage with subject matter experts across departments to extract tacit and explicit knowledge. 2. Conduct needs assessments and skills gap analyses to identify training priorities and opportunities in JTSi India. 3. Develop training materials, presentations, and resources to support learning objectives and outcomes. 4. Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience. 5. Implement knowledge retention strategies for departing employees and key project transitions. 6. Monitor and evaluate training delivery and effectiveness, adjusting to improve outcomes. 7. Provide one-on-one coaching and support to employees to reinforce learning and development. 8. Identify and coordinate the training programs for the team by preparing a training planner and arranging trainers and training platforms 9. Maintain and continuously improve the knowledge harvesting framework, tools, and templates. 10. Monitor and report on the utilization and effectiveness of harvested knowledge assets. 11. Collaborate with HR and department managers to align training initiatives with organizational goals and objectives. 12. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. 13. Stay updated on industry trends, best practices, and emerging technologies in training and development. 14. Familiarity with knowledge management platforms (e.g., SharePoint, Confluence, ServiceNow, Bloomfire ) and enterprise content management systems. If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest. Recruitment Team JTSi Technologies India Private Limited Third Floor, Thapasya Building, Infopark, Kochi. Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com

Process Trainer Contact -Hr Anjali 969966677 Location - Sakinaka Day Shift & 2 week-off Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations

LTFinance is looking for REGIONAL TRAINING MANAGER to join our dynamic team and embark on a rewarding career journey. Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Job Description Process Trainer Location Gurugram Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6days - Gurugram Kindly share your resume at amulyavaish@paisabazaar.com

Content delivery Implement training programs for retail staff & beauty consultants in the cluster Provide product knowledge, sales & service techniques by virtual sessions and onjob experiential trainings Collaborate with external brand partners/ trainers to organise product trainings for staff Ensured proper execution of Training practices and procedures related to New Hire and beauty advisor training Staff evaluation and KPI performance Keep a tab on sales kpis conversions, Average order value, UPT draw training interventions accordingly. Evaluate staff , provide feedback to improve performance Monitor teams to check consumption of e- learning LMS content and assessments Training reports : Maintain training records and reports to track staff trainings Update daily/ weekly/monthly reports Training Content creation: Assist in creation of training content on category, product, service Collaborate with brand trainers to access content Knowledge of trends & feedback: Stay updated on industry trends and beauty products Providing constant feedbacks to brand & operations teams on product performance, assortment, trends etc

We are hiring for Process Trainer. Knowledge in GIS is preferred. Knowledge on Facilitation , TNI TNA Throughout, Batch lifecycle is important. Interested candidates can share their resume on 9740392870 with the subject line as "GIS Trainer"

Job description BPO Domestic -Asst Training Manager, Deputy Training Manager, Training Manager Qualification: Any Graduate Experience: 08-12 Years Requirement: BPO exposure is a must. Duties and responsibilities: - Monitoring the overall functioning of the process, identifying improvement areas, and implementing them. - Driving the training team to achieve training metrics. - Initiate and drive projects that would increase customer satisfaction, productivity, and process - Set Goals and deliverables for the team to carry out their activities (KPIs). Ensure all the KPIs of training are met on a monthly basis, such as training throughput, first-time attempts, and training attrition. - Plan, prepare, and deliver training according to the training packages. - Prepare & plan for the monthly TNI content to fine-tune the associates on soft skills and process & product-related topics and ensure TNIs are completed as per the given timeline. - Track the TNI refresher plan and coverage daily. Track improvement trends. - Publish the Training Dashboard - Nesting governance is being tracked and validated. - Conducting trainer audits as per standard trainer audit parameters also to ensure all NHT batches are trained as per the lesson planner - Visit the NHT batches to check training effectiveness and trainee knowledge on critical areas by different methods, i.e., mock call, dip check, Presentation on any topic, Crystal practice, etc. - Visit all the NHT batches to check if all advisors are meeting the MSR (Minimum Skill Required) eligibility, such as typing speed, navigation test, Versant assessment, & merit assessment. - Validate the MSR report shared by HR vs. the system report to ensure there are no variances observed during the audit. - Track daily batch trackers to ensure compliance to process tollgates—assessment days, certification scores, reassessment before next day, etc. - Knowledge dissemination: Twice a day, a briefing session has been conducted by us for all the supervisors. During the session, we cascade all new/latest updates further to track the coverage. To ensure all the training infrastructure is in place as per the SOP, such as the training room and data lab. - Twice a month, PKT has been conducted for all advisors and supervisors, whereinPKT questions are being prepared based on the new updates/major observations. Learn the reason and publish the PKT reports. - Training Content Validation—Ensure monthly training content shared by the client has been validated and share the observation if any modifications/new updates are required. - Monitor individual trainers performance and guide, coach, and motivate them to achieve individual as well as team goals. - Driving center-wise projects, prepare and share the monthly training reports. - Function: ITES, BPO, KPO, Customer Service, Operations - Expertise in customer service, voice, email, & chat capacities. - Proficient with Excel and PowerPoint soft skills - Willingness to learn & contribute, positive attitude, and effective team management skills. Interested Candidate can apply at raksha.more@digitide.com

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on thomas.shinde@gmail.com and for more details contact on 8655897621.

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in