310 Tni Jobs - Page 2

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new trainers. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively. Qualification: Graduate & Above

Must have Min 1+yrs exp as a Process Trainer from Mutual Fund process. NISM Certified Trainers are preferred. 6 Days Working Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Position: Soft Skills Trainer- BPO Location: Noida Graduate Minimum 3 years exp. in BPO and Minimum 1 year as Soft Skills Trainer on Paper. Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Contact @7696495267 hr.skyway603@gmail.com Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Hiring for Process Trainer Role - Bangalore Location Need 5+ Years of relevant experience into process training Salary upto - 11.86 LPA + Variables WFO / Both side cabs

Roles and Responsibilities Coordinate and facilitate end to end technical/Software training activities for internal employees Partner with business leaders to assess team skills gaps and implement targeted training programs for various experience levels Identify internal and external trainers for different technical/software trainings Develop and use metrices to evaluate training effectiveness and impact on business performance, preparing data driven insights Monitor and evaluate existing training programs effectiveness, success and ROI periodically and report on them Utilize multiple online training platforms for different trainings. Prepare reports for each learning program, database and training records. Revising, modifying, and updating training materials. Manage training budget Desired Candidate Profile Should have 7+ years of experience in Training and competency development Should have experience of coordinating software trainings for different level of employees Location: Gurgaon Excellent communication skills are a must Should be willing to work from office

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Defining and Measuring KRA's Training for Blue collared /white collared TNI and its measurable impact Auto OEM Audits Competency Mapping Competency Directory Contribution per employee Productivity Metrics The Candidate should be MBA/BE or in Industrial Engg expertise and have executed the above KRI.. Candidates from Auto mobile industry shall be preferred Perks and benefits

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Key Responsibilities: 1. Training Design & Delivery: Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices . Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents. Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations . 2. Process & Policy Knowledge Enhancement: Train agents on policy enforcement, case-handling workflows, and escalation procedures . Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding. Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials. 3. Performance Monitoring & Coaching: Track trainee performance through metrics like accuracy, productivity, and policy adherence . Provide one-on-one coaching to agents needing additional support. Identify training gaps and design programs to enhance skill development. 4. Training Documentation & Reporting: Maintain training materials, knowledge base, and process documentation . Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements. Collaborate with stakeholders to implement best practices and improve learning methodologies . Required Qualifications & Skills: Above-level proficiency in English 2 + years of experience in training Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices . Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions . Excellent communication, presentation, and coaching skills . Immediate Joiners Preferred Share cv at Vaishali.vaishali27@teleperformance.com

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Min exp 5 years as process trainer for voice GURGAON/NOIDA Package 6.5 lpa Drop CV on supreetbakshi@imaginators.co

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage.

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Hello Job Seekers, Greetings from Shining Stars ITPL! We are currently hiring for the position of Soft Skills Trainer in Kolkata . The ideal candidate will be responsible for designing, developing, and delivering engaging training sessions focused on enhancing communication, interpersonal, and professional development skills of our employees. Job Location: Kolkata Budget: Up to 6.5 LPA Requirement - Graduate + Experinece of at least 4 years into BPO and 2 year in Soft Skills Trainer Note: A minimum of 1 year of on-paper experience as a Soft Skills Trainer in a BPO or corporate environment is mandatory. Role and Responsibilities: New Hire Training (NHT): Conduct onboarding sessions focused on communication skills, professional behavior, and workplace etiquette. Floor Support: Provide on-the-job coaching and guidance to ensure the application of soft skills in real-time scenarios. Training Needs Analysis (TNA): Work closely with team leads and quality teams to identify skill gaps and design targeted training interventions. Feedback & Development Sessions: Conduct one-on-one and group feedback sessions to support continuous improvement. Retention & Performance Support: Track training effectiveness and support employee engagement and retention through skill development. Refresher Training: Deliver periodic refresher sessions to reinforce soft skills and update staff on any behavioral competency changes. What Were Looking For: Bachelors degree in any relevant field. Minimum 1 year of proven experience as a Soft Skills Trainer in a BPO or corporate setting. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to positively engage and motivate trainees. How to Apply: For further queries or to schedule your interview, please contact Pooja Mishra at 9580746603 . If unavailable, feel free to drop a text or share your resume on the same number . Kindly allow some time for us to respond.

2yr exp as a BPO SR Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Lucknow only not for Delhi/NCR and Kolkata APPLY those who can relocate in Lucknow Required Candidate profile Work From Office Lucknow only not for Delhi/NCR and Kolkata -APPLY those who can relocate in Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Roles and Responsibilities Manage training needs of employees through Training Needs Identification (TNI) process. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and implement effective training programs to address identified needs. Monitor and evaluate the effectiveness of trained programs, making recommendations for improvement where necessary. Collaborate with stakeholders to ensure alignment between organizational goals and employee development initiatives. Desired Candidate Profile Overall 6 years of experience 2 Year as AM Training. Strong understanding of TNA, TNI, TTT, and Training Management principles. Excellent communication, presentation, and interpersonal skills. Ability to analyze data to inform decision-making processes.

Process Trainer Exp 4+ Yrs (2+ Yrs as process trainer) Loc- Ggn & Noida Skills- Process Training, Customer Service, BPO Operations, International Voice etc Pkg- 6.5 LPA Aparupa 9311697179 Aparupa.imaginators@gmail.com

For AM - min. 5 yr exp - pack upto 12L For DM - min. 8 yr exp - pack upto 15L Knowledge of Psychometric tools would be an added advantage Graduate US Shift Both Side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office

A leading provider of Business Process Management (BPM) and IT solutions Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer

Process Trainer (International Customer Service Process ) Exp- 4+ Years ( 2+ Yrs as Process Trainer on paper) Loc- Gurgaon & Noida Pkg- 6.5 LPA NP- 0 to 15 days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- Process Training, Customer Service, International Process, TTT, TNI, TNA etc Should have 2+ years of relevant exp as process trainer on paper.

Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100percent adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members Delivers Customer Service with Sales Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging ommunication Coaches & Develops Others Support and monitor new trainees during the OJT (On the Job Training) period Create new product specific sales training curriculum Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!