422 Tni Jobs - Page 4

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Process Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 36 years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? For Better Opportunity Share your Resume on priya.verma@homebazaar.com

Role Overview: W ill be responsible for executing training programs for junior engineering staff, ensuring they develop the necessary foundational skills and knowledge to progress within the company. Key Responsibilities: Prepare and deliver Induction sessions to Employees Coordination of Training programs and complete training arrangements Program Execution: Deliver training modules designed for entry-level engineering skills, including basic technical knowledge and software use. Assessment: Conduct initial assessments to identify skill gaps and training needs for new engineering hires. Material Development: Assist in creating engaging, relevant training content tailored for a junior audience. Feedback Analysis: Implement evaluation processes to measure the effectiveness of training for continuous improvement. Engagement: Promote the company's core values and foster a positive learning environment

Key Responsibilities: Conduct Training need identification, prepare and implement Training calendar programs Lead Induction Training and bring clarity about Company policies and procedures Leadership Development: Implement leadership workshops to enhance managerial and strategic decision-making capabilities of senior engineers. Technical Expertise: Conduct specialized technical training sessions including up-to-date engineering practices, innovations, and industry standards. Program Evaluation: Evaluate and refine senior-level training programs, ensuring alignment with engineering goals and business objectives. Able to perform vendor management and establish institutional tie-ups and arrange external training programs Mentorship: Foster mentorship relationships that enable knowledge sharing and professional development within the engineering team.

Role & responsibilities Needs Assessment: Identify training needs through various methods, including performance evaluations, employee feedback, and market analysis. Training Design and Development: Create engaging and effective training materials, including presentations, e-learning modules, and on-the-job training programs. Training Delivery: Conduct training sessions for new hires and existing employees, utilizing various methods such as classroom instruction, workshops, and online learning platforms. Sales and Service Training: Develop and deliver sales training programs to improve product knowledge, sales techniques, and customer engagement strategies. Customer Service Training: Design and implement training programs focused on delivering exceptional customer service, building rapport, and resolving customer issues effectively. Training Evaluation: Measure the effectiveness of training programs through assessments, feedback sessions, and performance evaluations. Performance Coaching: Provide ongoing coaching and support to employees to reinforce training and improve performance. Team Management: Manage and mentor a team of trainers, providing guidance and support to ensure the effective delivery of training programs. Budget Management: Manage the training budget, allocating resources effectively to maximize training impact. Collaboration: Collaborate with store managers, corporate employees, department heads, and other stakeholders to identify training needs and ensure alignment with business goals. Compliance: Ensure training programs comply with relevant regulations, policies, and procedures. Staying Updated: Keep abreast of industry trends and best practices in training and development, recommending changes and improvements to training programs as needed. Preferred candidate profile Master's degree in Human Resources At least 9 years of experience in learning and development, preferably from Jewellery Industry Strong knowledge of adult learning principles and instructional design methodologies Should have passion for reading Excellent written and verbal communication skills, with the ability to effectively present information to diverse audiences Exceptional organizational skills and the ability to manage multiple projects simultaneously Proficiency in learning management systems and e-learning platforms Demonstrated ability to develop and deliver engaging and interactive training programs Strong problem-solving skills and the ability to think innovatively to address training needs

Design and implement the annual L&D strategy and training calendar aligned with business goals.Conduct functional training needs analysis (TNA) and Individual Development Plan (IDP) assessments post-appraisal Required Candidate profile Bachelor’s degree in Human Resources, Business, Psychology, or related field. 2 years of hands-on experience in Learning & Development or Training Coordination.

-Drive training excellence through refresher sessions -TTT programs, and skill gap analysis -Manage QA with scorecards, RCA, and KPI tracking -Lead trainers/QA analysts, collaborate with teams, and enhance learning outcomes with strategic planning Required Candidate profile 10+ yrs in Training, Quality, or CX with 4–5 yrs in leadership -Skilled in QA, audits, training methods, data analysis, and performance -Strong in communication, facilitation, stakeholder handling

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Conduct regular coaching sessions with team members to improve performance and address skill gaps. Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions. Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning. Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly. Desired Candidate Profile 1-4 years of experience in BPO industry or related field (call center environment). Strong understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques. Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions. Excellent soft skills training expertise; ability to design engaging training programs.

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training (Ops). Experience: 1-3 Years.

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Required Candidate profile Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Learning and development - HR required at vadodara location , gujurat Qualification - MBA, MSW Exp- min 4 yrs in recruitment Salary - upto 9 lacs Wtsapp me resume at 8295842337- Mr. Bansal

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Exp of Training International BFSI Process Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops . Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops). Experience:5-8 Years.

Process Trainer- Sales Location- Andheri East (Sakinaka) Contact- 8169475241 Email ID- sivaar.khan@ketto.org About the company Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large-scale impact on a daily basis by taking our product to the next level. Introduction: We at Ketto, are looking for an experienced Sales Trainer to join our Quality Department . Roles and Responsibilities: 1. Design, develop, and deliver training curriculum and associated materials for sales staff on Company products and selling skills, negotiation, strategic selling, and overall sales cycle and Process. 2. Conduct skills gap analyses to identify areas of improvement. 3. Identify and assess training needs within the Sales Division and participates in the activities 4. Involved in the design, preparation, delivery, and need assessment of the training and Development programs. 5. Training on communication, Behavior, self-grooming, team building, marketing & Sales, and Product training. Process training, training on cold calling, soft skills, calling etiquette, and more. 6. Conducting Virtual/Classroom and In-person training. 7. Provides input to the training strategy and the development of specific training development plans. 8. Provide training to new and existing employees and ensure the most basic knowledge mastery of all sales teams, evaluate the knowledge mastery of all teams from time to time, and improve the shortcomings. 9. Check the efficacy of each training module through assessments, participation, and given tasks. 10. Participate in organizational team initiatives providing input on learning needs and developing schedules for training delivery. 11. Provides input to management about employee performance during the training periods. 12. Create training modules (when needed) based on the training requirements/needs of the Sales. What you bring to the table: 1. Good communication and presentation skills 2. Strong Training skills into Sales (Calling) 3. Strong analytical skills 4. Good interpersonal skill 5. Ability to demonstrate sales skills. 6. Coaching & feedback delivery skills 7. Ability to work in flexible shifts. 8. Skilled to conduct and create a TNA 9. Skilled to manage virtual training/classroom/hybrid. 10. Team management and people engagement skills 11. High on accountability 12. Effective time management 13. Collaborative approach 14. Stakeholder management 15. Ability to work in a fast-paced environment. Perks and benefits 1. Attractive pay package on par with industry standards 2. Flexible and meritocratic work culture 3. Work environment aligned with diversity and inclusion parameters 4. Individuals professional & personal growth via learning & development programs

Vividus Hotels is looking for Training Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function

[Immediate Hiring/Immediate Joiners Preferred] Job description Job Title: Quality Analyst Sales Process (with Training Responsibilities) Location: Sector 48, Gurugram. [Badshahpur] Department: Sales / Quality Assurance Reports To: Operations Manager Position Summary: We are seeking an experienced Quality Analyst with training capabilities to support and enhance our sales operations in the Australian market . The ideal candidate will be responsible for auditing sales interactions, maintaining compliance with Australian standards and delivering effective training programs that align with business goals. This dual-role position will ensure that both new and existing sales team members uphold high standards of quality, customer service, and regulatory compliance. Key Responsibilities: Quality Assurance: Monitor and assess outbound/inbound sales calls to evaluate performance against company standards and Australian compliance regulations. Use established QA scorecards to measure effectiveness, objection handling, customer experience, and adherence to ACCC and Telecommunications Industry Ombudsman (TIO) guidelines. Conduct regular calibration sessions to ensure consistent and unbiased evaluation across the compliance team. Provide timely, constructive feedback and coaching to sales agents and team leaders. Collaborate with compliance and legal teams to flag and report any breaches or high-risk behaviors. Prepare and present weekly/monthly quality reports and insights to senior management and stakeholders. Training & Development: Design and deliver training sessions for onboarding, process updates, sales techniques, product knowledge, and compliance. Conduct refresher and corrective training sessions based on audit findings and performance trends. Maintain updated training content and knowledge base documentation aligned with Australian sales and compliance practices. Facilitate engaging training experiences using a mix of virtual and in-person formats tailored to diverse learning styles. Evaluate training effectiveness through assessments, post-training performance analysis, and feedback. Work with Sales Managers and HR to create development plans for underperforming agents. Qualifications & Experience: Bachelors degree in Business, Communication, Sales, or a related field. 24 years of experience in a quality analyst or sales training role, preferably supporting Australian clients or markets. Experience with contact centre platforms (e.g., Genesys, Five9, Zendesk), QA tools, and CRM systems (e.g., Salesforce). Exceptional communication and facilitation skills. Demonstrated ability to analyze performance data and create actionable improvement plans. Experience working in a culturally diverse or international sales environment. Key Competencies: Strong knowledge of Australian sales and compliance frameworks Quality auditing & root cause analysis Adult learning principles & training delivery Coaching and performance support Customer-first mindset Data-driven decision-making Attention to detail and regulatory awareness Stakeholder collaboration Work Conditions: Flexibility to work in AEST/AEDT time zones Shift Timing : shift Timings is from 7:00 AM to 16:30 PM IST, as we operate within the Australian International Process. [Shift is subject to change an hour early basis business needs and day light saving] Office Location : Our office is located at Gurugram, Sector 48. Transportation Services : Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses. Company Website : For more information about our company, please visit veye.com.au Job Type : Full-time, Permanent Pay Range : 350,000.00 - 450,000.00 per year Schedule: Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person, [Immediate Hiring]

Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Brief Summary As a Regional Trainer for ORRA Fine Jewellery, you will be responsible for developing and delivering effective training programs to ensure consistent and exceptional customer service, product knowledge, and sales skills across multiple locations. You will play a crucial role in enhancing the expertise and performance of our sales associates, fostering a culture of continuous learning and development. This position requires a strong understanding of the luxury retail industry, excellent communication skills, and a passion for delivering high-quality training programs. Brief Job Description (just an indicative list and not limited to the following) Design, develop, and implement training programs to enhance product knowledge, sales techniques, and customer service skills for sales associates at various ORRA Fine Jewellery locations. Create training materials, manuals, and visual aids to support the learning process. Incorporate innovative and engaging instructional methods, such as role-playing, interactive exercises, and simulations. Conduct in-person and virtual training sessions for sales associates, ensuring consistent delivery of content and maintaining a high level of engagement. Facilitate group discussions, workshops, and practical exercises to reinforce learning objectives. Provide constructive feedback and coaching to individuals and teams to improve performance. Conduct regular needs assessments to identify skill gaps and training requirements within the region. Collaborate with store managers and regional leadership to align training initiatives with business goals and objectives. Stay updated with industry trends and best practices to enhance training content and methods. Develop and implement evaluation methods to measure the effectiveness of training programs. Collect feedback from participants and stakeholders to identify areas of improvement and make necessary adjustments to training content and delivery. Analyze training metrics and provide reports on training impact, participant performance, and overall program effectiveness. Partner with store managers, regional leadership, and subject matter experts to identify training needs and align programs with business objectives. Coordinate and communicate training schedules, materials, and logistics to ensure smooth program execution. Foster positive working relationships with cross-functional teams to support the training initiatives. Desired Skills 1. Bachelor's degree in a relevant field or equivalent experience. 2. Proven experience as a trainer in the luxury retail industry, preferably in jewelry or fashion. 3. Strong knowledge of jewelry products , materials, and industry trends. 4. Excellent presentation, facilitation, and communication skills. 5. Ability to engage and motivate learners in a group setting. 6. Strong organizational and time management skills with the ability to handle multiple priorities. 7. Analytical mindset with the ability to measure training effectiveness and impact. 8. Proficient in using technology for virtual training delivery and learning management systems. 9. Willingness to travel to different locations within the region as required. Regards, Ankita Ghadigaonkar Assistant Manager Talent Acquisition P: 022 66807777 M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Deepanshi 8920254429 deepanshi.imaginators@gmail.com

Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

- Conduct process training for new hires and existing staff. - Create/update training materials and SOPs. - Monitor performance and provide feedback. - Excellent Communication skills required. Required Candidate profile - 1–3 years of experience in process training. - Excellent communication in English. - Strong understanding of process workflows. Call or Whatsapp 8453399504, 9387861694, 8723051470 , 6002281943.

Job Overview: We are seeking a highly skilled and experienced Tenured Trainer for GIS Mapping process. The ideal candidate will bring a strong foundation in facilitating training sessions, mentoring new hires, and ensuring training effectiveness in a fast-paced, high-volume environment. Shift: 24*7(Night). Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process). Location-Hyderabad. Mandatory Skills- GIS exposure + Communication Skills + Cognitive abilities. Candidates need to create a presentation on any training related topics. Key Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. Maintain training trackers, reports, and performance summaries for each batch. Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. Identify performance gaps during training and initiate timely coaching or remediation . Contribute to the continuous improvement of training methodologies and curriculum. Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training. Share your updated resume @ arpita.chakraborty7@wipro.com Required Skills & Qualifications: Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) Must be a graduate (Bachelors degree in any stream) Strong facilitation, communication, and presentation skills Good understanding of training metrics, documentation, and batch lifecycle Proficiency in using MS Office, Workspace, and LMS platforms Ability to manage training across multiple time zones and high-volume ramps