933 Tni Jobs - Page 4

Ecommerce Client hiring a Trainer to deliver training for domestic voice support team. Ideal candidates will have 12 years of training agents, with a strong grasp of voice process operations and excellent communication skills. Key Responsibilities: Conduct onboarding & process training for voice support teams Deliver soft skills & communication sessions Monitor trainee performance and provide feedback Conduct Training Needs Identification (TNI) to evaluate learning requirements. Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency. Assist in updating training content and tracking progress Support refresher training and performance improve...

Training Manager – BPO (Travel Process) Mohali Salary: Up to 10 LPA Graduate with min. 7 years of BPO experience, including 1 year as Training Manager (documented) in Travel process is a must. 5 Days Working Immediate Joiners Preferred Required Candidate profile Excellent communication Skills Strong knowledge of training design, delivery, and evaluation. Prior experience in Travel process is a must If interested contact: 7696495267 hr.skyway603@gmail.com

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

We are looking for a highly skilled and experienced professional to join our team as Human Resources & Learning and Development in the hospitality industry. The ideal candidate will have a strong background in human resources and learning and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement effective human resource strategies to drive business growth. Manage recruitment processes, including job postings, interviews, and onboarding new hires. Design and deliver training programs to enhance employee skills and knowledge. Conduct performance appraisals and provide feedback to employees. Ensure compliance with labor laws and regul...

Roles and Responsibilities : Design and deliver training programs for call center agents to improve their communication skills, product knowledge, and customer service quality. Conduct process training sessions to ensure agents understand the company's policies, procedures, and processes. Provide coaching to team leaders on effective leadership techniques and conflict resolution strategies. Develop assessment tools to measure agent performance and provide feedback for improvement. Job Requirements : 4-10 years of experience in BPO/Call Center industry with a focus on training or coaching roles. Strong background in process training, process coaching, OJT (On-the-Job Training), TNA (Training ...

Deluxe Media Inc. is looking for Training Lead - Training and Implementation to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Hiring for Comms Trainer Need relevant Experience of 6+ years into Communication trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. US SHIFTS / WFO / BOTH SIDE CABS SALARY UPTO 13 LPA

Hiring for Comms Trainer Need relevant Experience of 4+ years into Communication trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. US SHIFTS / WFO / BOTH SIDE CABS SALARY UPTO 10 LPA

We have openings with TOP MNC for Voice & Accent Trainer | Communication Trainer Experience - 4 Years - 13 Years Salary- 3 Years- 8 Years (10LPA Fixed + Variables) 6 Years- 13 Years (13LPA Fixed + Variables) Notice Period - immediate -30Days Work Location - Bangalore & Gurugram Flexible to work in night shifts. Ready to work from office. Qualification- Graduate. Voice & Accent Trainer - Communication Trainer, Accent Trainer, TNI, TNA.... Skills Required Understanding of English grammar Parts of Speech, Subject Verb Agreement rules and Articles. What approach should a trainer or coach take to provide Feedback effectively to resources who are non-receptive, former peers, etc. How does one crea...

The opportunity This role in the global Mercury Support Team will give you the opportunity to make a difference by leading Mercury learning projects and applying evidence-based standards to design new and improve existing Mercury learning content. EY associates across the globe will benefit from the Mercury learning content and reference guides you design and enhance. Your key responsibilities Follow EYs evidence-based learning design processes to design new materials (aligned with major Mercury enhancements) and re-design existing materials that comprise the global Mercury learning curriculum Apply a performance-focused approach to instructional design, identifying root causes of performanc...

Role & responsibilities We are seeking a highly motivated and experienced Process Trainer to join our dynamic team, supporting our North America Voice Customer and Technical ISP business. The successful candidate will be responsible for designing, delivering, and evaluating training programs that equip our customer service and technical support agents with the knowledge and skills necessary to provide exceptional service. This role requires a deep understanding of customer service best practices, technical support processes, and a passion for adult learning. Minimum of 1 year of experience in a training role within a call center or customer service environment. Proven experience supporting a...

Conduct new hire training and refresher sessions for employees. Design and update training modules, SOPs, and process manuals. Facilitate classroom and on-the-job training (OJT) for employees. Assess trainee progress using tests, role-plays. Required Candidate profile Strong communication and presentation skills. Ability to engage and motivate learners. Process knowledge and ability to simplify complex information. Minimum 2 years of experience as a Trainer

Job description : Mega Walk-In Drive @Ocube Services || Hiring on immediate basis Mega Walk-In Drive || 5.5 days Working : Day Shift Noida Location: Work from office (Sector 63 ) Key Responsibilities A. Training Delivery Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies. Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning. Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases. Customize delivery based on process complexity, LOB requirements, and agent proficiency levels. B. Content Development & Maintenance Develop and update SOPs, knowledge bases, and training dec...

Greetings from 1Point1.. Immediate hiring for Process Trainer Looking for an Immediate joiners Designation : Process Trainer Salary : 3.5 - 4 LPA Qualification : Any Graduate Languages : English + Kannada + Tamil + Telugu Working Place : Bangalore Interested candidates can call to HR Pruthvi - 9620664492 or share your updated cv to same watsapp number

Role & responsibilities 1) Responsible for training new team members as well as facilitating on-going and ad-hoc training. 2) Assist with content development and support training projects. Preferred candidate profile 1) Strong presentation and facilitation skills. 2) Communication and interpersonal skills; ability to work across teams and levels. 3) Basic skills in Excel or Google Sheets. Call/Whatsapp Mariyam - 7302214372

Looking for 4 + years of experience in CommunicationTraining / Voice & Accent Domain - Learning and Development Location- mysore | Bengaluru | Pune WFO| Rotational Shifts Any Graduate CTC- 11 LPA Immediate joiners only Contact- 8529474615 Radhika

We are looking for a highly skilled and experienced Training Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct regular assessments and evaluations to measure training effectiveness. Collaborate with department heads to identify training needs and develop targeted programs. Design and deliver training sessions, workshops, and seminars to employees at all levels. Maintain accurate records of training activities, including attendanc...

Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment. Strong knowledge of CRM systems and processes. Exce...

We are looking for a highly skilled and experienced Assistant Manager - Training to join our team at Welcomhotel by ITC Hotels. The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and develop targeted solutions. Design and deliver engaging training sessions, workshops, and coaching programs. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with bu...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Should have experience in Process Training. Should have mandate knowledge in TNAs & TNIs. Should have an idea about On-the-job-training. Should be able to calculate Throughput and perform RAG analysis. Should be good at Feedback & Coaching and also in BQM. Interested candidates can reach out to Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Deliver product training for New Hires in the Chat and Voice Lines of Businesses Design training curriculum using inputs from Operations & Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 30 days batch performance Attend TTT conducted by clients Conduct P...

ROLEPURPOSE & OBJECTIVE Shoulddevise an overall or individualized training and developmentplan, strategize, oversee its implementation and assess outcomes. Identifytraining and developmental needs and drive suitable traininginitiatives, propose solutions and enhance process and projectdevelopment. Engagewith all necessary stake holders and cross functional teams tomeet and establish training requirements. Enhanceemployees skills, performance, productivity and quality ofwork. Delivertraining needs at the Phone banking unit Conductstraining classes, which include content about the job, theCompany, and different client programs Facilitatesnew hire training using the provided curriculum to Phone...

Roles and responsibilities Lead, coach, and manage a team of process trainers to ensure training effectiveness and operational readiness. Conduct regular performance reviews and provide feedback, coaching, and mentoring to the training team. Manage training schedules, resource allocation, and adherence to timelines. Deliver induction, process, and refresher training programs for new and existing employees. Ensure all trainees are process-ready and meet certification standards before production deployment. Conduct assessments and evaluate training outcomes to measure knowledge retention and application. Must-Have Skills: Strong knowledge of end-to-end process training lifecycle (TNA, design, ...

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process....