Trainer

Subramaniam Hemamalini (Proprietor Of Live Connections)

1 - 2 years

4 - 8 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

voice process training onboarding communication skills soft skills training tni ttt feedback delivery

Work Mode

On-site

Job Type

Full Time

Job Description

Ecommerce Client

Ideal candidates will have 12 years of training agents, with a strong grasp of voice process operations and excellent communication skills.

Key Responsibilities:

Conduct onboarding & process training for voice support teams
Deliver soft skills & communication sessions
Monitor trainee performance and provide feedback
Conduct
Training Needs Identification (TNI)
to evaluate learning requirements.
Facilitate or participate in
Train the Trainer (TTT)
programs to maintain training quality and consistency.
Assist in updating training content and tracking progress
Support refresher training and performance improvement plans
Work mode
Hybrid after 3 months

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