Trainer

The ICS Learning and Development team caters to training and quality needs of all the business functions for ICS, India. As a Learning Specialist, you would be contributing to the monthly training calendar, designing & developing content and delivering trainings to colleagues. You would also be a frontline enablement champion—ensuring quality standards are met on every customer interaction.

Key Job responsibilities:

This role will be part of the ICS-L&D team and the successful candidate will:

• Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities in support of the organization’s needs.

• Partner with key stakeholders to ensure continuous enrichment activities are effectively delivered.

• Design & Deliver engaging soft skills, product, process and systems training workshops for both in person trainings and virtual platforms.

• Deliver Continuous Education Initiatives for tenured employees.

• Collate and Share Training Feedback. Develop reinforcements and evaluate outcomes.

• Have extensive experience in Instruction Design and Training Delivery, 1:1 coaching to improve Communication Skills (Spoken and Written), Selling Skills, Objection Handling and Relationship Building Skills of employees.

• Execute a varied training style to build learner engagement and motivation through adult learning principles.

• Conduct Periodic Knowledge Assessments/Refreshers to keep learnings afresh.

• Maintain and publish training MIS and Dashboard.

• Support frontline agents’ call and email evaluations to ensure high quality standard is maintained in every interaction.

Educational Background and Experience Required:

• Graduate with minimum 5 years of Training Experience in Corporate Soft Skills/Sales/VNA domains

• Relevant certifications in Instructional design.

• Experience/relevant degrees showcasing expertise with adult learning principles.

• Hands-on knowledge with Instruction Design programs and methodologies will be preferrable. Minimum Skills Required:

• Excellent Spoken and Written Communication Skills

• Proven track-record of meeting and exceeding goals

• Up to date with Learning Industry Standards to incorporate and deliver engaging classroom learning sessions

• Highly customer focused attitude with sound understanding of the Premium Consumer needs

• High levels of initiative, self-motivation and time management

• Ability to influence and negotiate with customers both internally and externally and at all levels

• Expert with Microsoft Word, PowerPoint, Excel Skills

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  Competitive base salaries 
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  Bonus incentives 
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  Support for financial-well-being and retirement 
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  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
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  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
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  Generous paid parental leave policies (depending on your location) 
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  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
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  Free and confidential counseling support through our Healthy Minds program 
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  Career development and training opportunities