28 Feedback Delivery Jobs

As a Quality Analyst/Controller - Call Audit, you will play a critical role in upholding the commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through phone calls. - Evaluate call agents" performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies. - Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction. - Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provi...

As a Lecturer in this role, you will be responsible for: - Developing and conducting lectures, facilitating skill labs, and leading practical sessions using a variety of teaching methods. - Providing academic advising and career guidance to support students with resources for enhancing their success. - Conducting assessments, evaluating student performance, delivering constructive feedback, and timely grades. - Assisting students in preparing portfolios and honing interview techniques, including mock viva sessions, group discussions, and personality development. - Maintaining accurate student records, participating in departmental meetings, and contributing to program planning. Qualification...

As a Quality Auditor in the call center of Chandigarh Group of Colleges Landran Campus, Mohali, your role is crucial in ensuring excellence in call handling and communication quality within the education support center. You will be responsible for monitoring and evaluating student inquiry calls, admission counseling interactions, and follow-ups to maintain the highest service standards that reflect the institution's values. Key Responsibilities: - Monitor inbound and outbound calls made by the counseling and admissions team. - Evaluate call quality based on tone, accuracy of information, adherence to scripts, and communication etiquette. - Identify areas of improvement and provide constructi...

As a Quality Analysts Supervisor, your role will involve supervising and mentoring the Quality Analysts team to ensure accurate call monitoring and feedback delivery. You will conduct regular audits of inbound and outbound calls, chat, or email interactions to evaluate agent performance. Identifying gaps in communication, compliance, and process adherence will be crucial, as you will need to share actionable insights with operations. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will be part of your responsibilities. Additionally, you will create and analyze quality reports and dashboards to identify trends and areas of improvement. ...

As a Sales Trainer at Top Crew Aviation, your role is crucial in improving the skills, performance, and productivity of the sales team through effective training programs and performance coaching. You will be responsible for designing and delivering engaging sales training sessions, auditing counselor calls to ensure quality communication, and providing actionable feedback to drive sales excellence. Working closely with sales leadership, you will identify skill gaps and continuously enhance the sales capability of the organization. **Key Responsibilities:** - Design and deliver sales training programs to enhance team performance and sales outcomes. - Audit counselors calls regularly to evalu...

As a Quality - Credentialing, your role involves ensuring the accuracy, completeness, and compliance of credentialing processes for US healthcare professionals. You will audit credentialing files and documentation, validate provider credentials, identify discrepancies, and provide feedback to the credentialing team. Additionally, you will maintain quality tracking logs, collaborate with teams to develop SOPs, participate in audits, and stay updated on industry standards. Key Responsibilities: - Audit credentialing files and documentation for accuracy and completeness. - Validate provider credentials such as licenses, certifications, and work history. - Identify discrepancies and provide acti...

Ecommerce Client hiring a Trainer to deliver training for domestic voice support team. Ideal candidates will have 12 years of training agents, with a strong grasp of voice process operations and excellent communication skills. Key Responsibilities: Conduct onboarding & process training for voice support teams Deliver soft skills & communication sessions Monitor trainee performance and provide feedback Conduct Training Needs Identification (TNI) to evaluate learning requirements. Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency. Assist in updating training content and tracking progress Support refresher training and performance improve...

You are a detail-oriented and scientifically skilled Medical Content Quality Specialist (Referencing & Annotation) joining the growing medical communications team at HealthMinds Consulting Pvt. Ltd. Your role is crucial in ensuring scientific content accuracy, global/local referencing compliance, and annotation readiness for regulatory, medical, and brand submissions. You will collaborate closely with medical writers, reviewers, and project managers to ensure accurate annotation, referencing, and alignment with submission standards for various content pieces. **Key Responsibilities:** - Annotate scientific and promotional materials (LBLs, Slide Decks, Brochures, Emails, IVAs) following refer...

As an Associate Instructor - Aptitude at NxtWave, you will have the opportunity to provide personalized academic support to students in the Aptitude subject. Your role will involve assisting students in understanding coursework, improving their performance, and building a strong foundation in aptitude skills. Your dedication and performance during the internship will determine the potential for conversion to a full-time position. Responsibilities: - Deliver targeted and efficient training programs to help students achieve mastery in key aptitude concepts. - Offer guidance and assistance with worksheets, assignments, and academic tasks to ensure students grasp key concepts effectively. - Reso...

You are a detail-oriented and scientifically skilled Medical Content Quality Specialist (Referencing & Annotation) joining the growing medical communications team at HealthMinds Consulting Pvt. Ltd. Your role is crucial in ensuring scientific content accuracy, global/local referencing compliance, and annotation readiness for regulatory, medical, and brand submissions. You will collaborate closely with medical writers, reviewers, and project managers to ensure accurate annotation, referencing, and alignment with submission standards for various content pieces. **Key Responsibilities:** - Annotate scientific and promotional materials (LBLs, Slide Decks, Brochures, Emails, IVAs) following refer...

Job Description Learning Manager Position: Learning Manager (AE) Location: Delhi Department: Academic Excellence Reports To: [Manager / Academic Head] Role Overview Learning Manager will be responsible for ensuring smooth execution of academic operations, monitoring batch performance, trainer effectiveness and student engagement. The role requires strong coordination, attention to detail, and proactive monitoring to drive learning outcomes and ensure compliance with academic processes. Key Responsibilities Trainer Monitoring & Quality- Conduct monthly trainer session observations and share feedback. Organize and evaluate mock interviews, providing student-wise feedback. Publish quarterly tra...

Role Overview You will be a Team Leader based in Krishnanagar, overseeing daily operations, managing team performance, allocating tasks, and ensuring team goals are met. Your role will involve mentoring team members, providing feedback, and implementing efficient processes. Additionally, you will be responsible for managing communication within the team and with external stakeholders. Key Responsibilities - Lead daily operations and manage team performance - Allocate tasks effectively and ensure team goals are achieved - Mentor team members, provide feedback, and implement efficient processes - Manage communication within the team and with external stakeholders Qualifications Required - Lead...

As a Sales and Quality Assurance Specialist at Therayog, you will play a crucial role in managing both active sales responsibilities and quality assurance and training duties. You will spend 50% of your time on active sales activities, including outbound sales calls, handling inbound sales opportunities, maintaining sales records, managing a personal sales pipeline, achieving sales targets, and demonstrating best practices in sales calls for training purposes. The remaining 50% of your time will be dedicated to quality assurance and training tasks, such as evaluating sales representatives" calls, developing quality monitoring scorecards, generating performance reports, conducting training pr...

Roles and Responsibilities Plan and deliver engaging and effective football lessons across a range of academic subjects. Create and maintain a positive and supportive learning environment that fosters student engagement and academic success. Develop and implement instructional materials, assessments, and activities that align with the school's curriculum and academic standards. Use a variety of teaching strategies and techniques to accommodate the diverse learning styles and needs of students. Provide regular and constructive feedback to students on their academic progress and performance. Maintain accurate and up-to-date records of student attendance, grades, and other academic data. Partic...

Plan and deliver engaging and effective table tennis (TT) lessons across a range of academic subjects. Create and maintain a positive and supportive learning environment that fosters student engagement and academic success. Develop and implement instructional materials, assessments, and activities that align with the school's curriculum and academic standards. Use a variety of teaching strategies and techniques to accommodate the diverse learning styles and needs of students. Provide regular and constructive feedback to students on their academic progress and performance. Maintain accurate and up-to-date records of student attendance, grades, and other academic data. Participate in parent-te...

As a Technical Troubleshooting Support Executive (Blended Process) at HCLTech, you will be responsible for providing technical support through CHAT channel in customer care or technical troubleshooting process. Your role will involve working in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities. You should be willing to work in 24/7 rotational shifts, including night shifts and weekends. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms will be beneficial. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus. Key R...

Role Overview: As a core member of the newly formed Employee Relations Centre of Excellence, you will collaborate with Regional HR leadership across India and APJ. Your role will involve providing strategic guidance and hands-on support on various Employee Relations (ER) matters, including performance management, investigations, grievances, policy compliance, accommodations, and offboarding, all while ensuring a strong focus on relevant labor laws in India and the Philippines. Key Responsibilities: - Provide coaching to leaders and HR on aspects such as performance improvement, feedback delivery, disciplinary action, and exits, ensuring fairness and proper documentation. - Lead investigation...

Role Overview: As an educator, you will be responsible for developing and conducting lectures, facilitating skill labs, and leading practical sessions using a variety of teaching methods. Additionally, you will provide academic advising and career guidance to support students with resources to enhance their success. You will also conduct assessments, evaluate student performance, deliver constructive feedback, and provide timely grades. Furthermore, you will assist students in preparing portfolios, honing interview techniques, and conducting mock viva sessions, group discussions, and personality development activities. It is essential to maintain accurate student records, participate in depa...

Job Description: As a Product Trainer, you will be responsible for conducting induction of new joiners, conducting product training and joining formalities, and providing training reports to team managers. Your role will require skills such as training delivery, instructional design, communication skills, subject matter expertise, adaptability, problem-solving, empathy, and feedback delivery. This position is based in Pune and offers a salary bracket as per company standards. The ideal candidate for this role should be between 22-25 years of age, have 0 to 1 year of experience, and hold a qualification of any Graduate. Join us for this urgent hiring opportunity in Pune.,

As a Quality Analyst at our BPO located in Knowledge Park III, Greater Noida, you will play a vital role in ensuring the quality and effectiveness of customer interactions. With 2-4 years of experience in the BPO industry, you will be responsible for monitoring, evaluating, and improving customer interactions through meticulous quality checks and analysis. Your key responsibilities will include monitoring inbound and outbound calls to evaluate agents" performance against established quality parameters, conducting regular call audits to identify areas of improvement, providing feedback and coaching to agents based on quality audits, developing quality reports and dashboards, ensuring process ...

As a Quality Analyst Supervisor, your main responsibility will be to lead and guide the Quality Analysts team in order to ensure precise call monitoring and provide constructive feedback. You will be required to conduct regular assessments of both inbound and outbound calls, chat interactions, and email communications to evaluate the performance of agents. By identifying areas of improvement in communication, compliance, and process adherence, you will be expected to communicate actionable insights to the operations team. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will also be a crucial part of your role. Additionally, you will ne...

Key Skills Experience in contact Centre environment of min 3 Yrs with good credentials Should have the experience in handling Phone volume Ability to coach & provide feedback Good Written & Communication Skills Have great nudge for Customer Service Management. Aware of Service Levels in program Job Responsibilities:(QA) Should be Excellent at verbal and written communication Should have QA on papers Analytical and Solution based approach to real-time issues. (RCA, data analysis, problem solving and Issue resolution, etc.) Multi Task and Perform day to day operational deliverables with efficiency Ability to perform under stretch and pressure situations. Team Player / willing to switch to Trai...

Seeking passionate educators skilled in delivering academic content! We invite highly qualified Academicians, Corporate Trainers, and Industrial Experts to join our team as Academic Video Presenters for creating engaging educational modules. In this role, you will be responsible for delivering pre-created academic content and bringing complex concepts to life for our students through engaging and effective video presentations. Responsibilities: Present pre-created academic content across various subjects within higher education and upskilling programs. Ensure a clear and captivating delivery of subject matter to enhance student understanding. Collaborate with subject matter experts to famili...

Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive l...

**Job Description:** As a CBSE Soft Skills Trainer at Narayana Etechno School in Cuddalore, you will be a part of the Academics/Life Skills/Holistic Development department, reporting directly to the Principal. Your primary responsibility will be to train and mentor students in essential 21st-century soft skills aligned with CBSE guidelines. By focusing on communication, leadership, critical thinking, emotional intelligence, and interpersonal abilities, you will equip students to excel in academic, professional, and social settings. Your key responsibilities will include planning and delivering engaging soft skills sessions in line with the CBSE curriculum and school policies. You will train ...