7 Feedback Delivery Jobs

Key Skills Experience in contact Centre environment of min 3 Yrs with good credentials Should have the experience in handling Phone volume Ability to coach & provide feedback Good Written & Communication Skills Have great nudge for Customer Service Management. Aware of Service Levels in program Job Responsibilities:(QA) Should be Excellent at verbal and written communication Should have QA on papers Analytical and Solution based approach to real-time issues. (RCA, data analysis, problem solving and Issue resolution, etc.) Multi Task and Perform day to day operational deliverables with efficiency Ability to perform under stretch and pressure situations. Team Player / willing to switch to Trainer/SME role basis business requirement Basic knowledge of Basic Quality Tools, DMAIC methodology, Spreadsheet/Trix, Google Presentation and docs. Job Responsibilities (SME): Floor support for frontline agents Handling escalation and supervisor calls BQ agent performance improvement Knowledge refresher, DSAT analysis, coaching and feedback Drive innovation & product/ Process enhancement Managing teams performance and key client metric deliverables

Seeking passionate educators skilled in delivering academic content! We invite highly qualified Academicians, Corporate Trainers, and Industrial Experts to join our team as Academic Video Presenters for creating engaging educational modules. In this role, you will be responsible for delivering pre-created academic content and bringing complex concepts to life for our students through engaging and effective video presentations. Responsibilities: Present pre-created academic content across various subjects within higher education and upskilling programs. Ensure a clear and captivating delivery of subject matter to enhance student understanding. Collaborate with subject matter experts to familiarize yourself with the content and deliver it effectively (if required). Provide valuable insights and feedback to improve the overall presentation and learning experience. Qualifications: Masters or PhD in a relevant field with at least 3 years of experience. Demonstrated ability to present complex academic content in an engaging manner. Previous experience in teaching or academic instruction at the higher education level will be preferred or should have a good level of Industry/Training exposure. Excellent communication and presentation skills. Comfortable using technology for virtual content delivery. Skills required: Natural on-camera presence with a clear, articulate communication style. Ability to present pre-prepared content in an engaging, authentic manner. Professional appearance and confident demeanor. Experience with online education platforms and digital learning tools.,

Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO, with at least 3 years in a managerial role handling both Training and Quality. Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs. Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred).

**Job Description:** As a CBSE Soft Skills Trainer at Narayana Etechno School in Cuddalore, you will be a part of the Academics/Life Skills/Holistic Development department, reporting directly to the Principal. Your primary responsibility will be to train and mentor students in essential 21st-century soft skills aligned with CBSE guidelines. By focusing on communication, leadership, critical thinking, emotional intelligence, and interpersonal abilities, you will equip students to excel in academic, professional, and social settings. Your key responsibilities will include planning and delivering engaging soft skills sessions in line with the CBSE curriculum and school policies. You will train students in various core soft skills areas such as communication (verbal and non-verbal), emotional intelligence, teamwork, time management, conflict resolution, leadership, and more. Through interactive workshops, role-plays, simulations, and group activities, you will facilitate a dynamic learning environment. Additionally, you will assess student progress, collaborate with other stakeholders, maintain records, and stay updated on CBSE circulars and training modules related to life skills and value education. To qualify for this role, you should hold a Graduate/Postgraduate degree in Psychology, Education, Human Resource Management, English, or related fields. Certification or training in soft skills/life skills facilitation, preferably from CBSE or recognized institutions, is desirable. A minimum of 2-5 years of experience in teaching/training students in soft skills or life skills is also required. Strong communication, facilitation, and familiarity with CBSE curriculum and NEP 2020 recommendations will be advantageous. Key skills that will be essential for success in this role include public speaking, interpersonal communication, empathy, emotional intelligence, classroom management, creativity in training methodologies, assessment, feedback delivery, and time management. Preferred qualities include a passion for student development, adaptability, positive attitude, continuous learner mindset, and experience with school wellness programs or value-based education. This is a full-time position that offers benefits such as health insurance and Provident Fund. The work location is in person at Narayana Etechno School in Cuddalore.,

Responsibilities: Quality Monitoring & Evaluation: Conduct regular monitoring and evaluation of processes, interactions (e.g., customer calls, chat, emails), or deliverables against defined quality standards and guidelines. Feedback & Coaching: Provide constructive and objective feedback to individuals and teams based on quality evaluations. Identify skill gaps and areas for development, contributing to coaching plans. Root Cause Analysis: Analyze quality data, identify recurring errors, process breakdowns, or performance issues. Perform root cause analysis to determine underlying problems and suggest corrective actions. Reporting & Insights: Prepare and present comprehensive quality reports, dashboards, and insights to management and relevant stakeholders. Highlight trends, risks, and opportunities for improvement. Process Improvement: Collaborate with operations, training, and other departments to design and implement process improvements, best practices, and standard operating procedures (SOPs) based on quality findings. Calibration & Standardization: Participate in calibration sessions to ensure consistency in quality scoring and understanding of guidelines across evaluators and teams. Develop and update quality checklists and rubrics. Compliance & Adherence: Ensure all processes and outputs comply with internal policies, industry regulations, and client-specific requirements. Training Support: Assist in identifying training needs based on quality trends and contribute to the development of training materials and refreshers.

Role & responsibilities Proven teaching or mentorship experience in the UPSC domain. Strong knowledge across all GS subjects, Essay, and Optional subject. Must be passionate about teaching and mentoring students on an individual level. Provide one-on-one mentorship and academic guidance to UPSC aspirants. Evaluate Mains answer scripts and provide detailed, constructive feedback with improvement strategies. Guide students in answer structuring, presentation, articulation, and content enrichment. Preferred candidate profile UPSC CSE Mains qualified / Interview appeared candidates preferred. Previous association with reputed IAS institutes will be an added advantage.

Role & responsibilities Proven teaching or mentorship experience in the UPSC domain. Strong knowledge across all GS subjects, Essay, and Optional subject. Must be passionate about teaching and mentoring students on an individual level. Provide one-on-one mentorship and academic guidance to UPSC aspirants. Evaluate Mains answer scripts and provide detailed, constructive feedback with improvement strategies. Guide students in answer structuring, presentation, articulation, and content enrichment. Preferred candidate profile UPSC CSE Mains qualified / Interview appeared candidates preferred. Previous association with reputed IAS institutes will be an added advantage.