Voice Process Trainer - Bangalore

Golden Opportunities

4 - 10 years

5 - 6 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

process trainer process training ojt customer service training team training tna trainer tni team coaching customer support trainer call center training process coach bpo training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Design and deliver training programs for call center agents to improve their communication skills, product knowledge, and customer service quality.
Conduct process training sessions to ensure agents understand the company's policies, procedures, and processes.
Provide coaching to team leaders on effective leadership techniques and conflict resolution strategies.
Develop assessment tools to measure agent performance and provide feedback for improvement.

Job Requirements :

4-10 years of experience in BPO/Call Center industry with a focus on training or coaching roles.
Strong background in process training, process coaching, OJT (On-the-Job Training), TNA (Training Needs Analysis) & TNI (Training Need Identification).
Excellent communication skills with ability to train diverse groups of people at all levels.

Interested candidate can share updated resume to brindha@gojobs.biz

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