IS Consumer Training Lead

Mission Statement:

The CX Consumer Training Lead is responsible to create and make available consumer focused training and content with the objective of driving adoption of IS Services and establishing IS reputation as a consumer centric organization through provision of fit for purpose training and learning experiences leveraging internal and supplier training assets.

You will be mainly accountable for:

• Defines and maintains Training strategy and planin unison with CX Success Lead and CX Operations Manager and CX Marcom Manager
• Develop and gain approval of training assets, together with the Adoption Leads, Product Leads, Content Specialist, Channel Specialist and external agencies
• Deliver and Measure Training Campaigns
• Communicate outcomes to Senior Leaders in CX and business
• Provide Training Material consultancy and content to Product & Service product launch support.
• Build and maintain ABB IS How to Video Library of short training content
• Project managing development projects liaising with various stakeholders to ensure constant flow of relevant and high-quality training
• Supporting the development of a strong internal training network within corporate and businesses to ensure scalability.

Qualification:

• Bachelors Degree in related fields (Technology, Communication, Learning Management)
• Advanced Certification in Learning Systems of similar
• 8 years professional experience in training delivery
• 2 years professional experience in a Change Management role
• 2 years in project management
• Strong knowledge of Office 365 and PowerApps& Automate, an understanding of the Microsoft Road Map
• Experience within ABB business and ABB users would be an advantage