Master Trainer

Ideal Candidate Profile (Essential Attributes)

• 7+ years of work experience
• Graduate
• Prior DTH training/any Technical Training and operation experience
• Should have very good hand with creating quality content and sound knowledge of MS Excel and Power Point
• Sales/Retail/DTH training (telecom) experience required

Other Attributes

• Should be able to multitask and handle complexity and ambiguity
• Should be able to handle a team of 20-30 trainers
• Should have good communication and writing skills
• Should have good content delivery skills

Target Industry/Sector

• Service Sector (DTH)

Key Responsibility Areas:

• Knowledge custodian for the all three LOB
• Conduct T3 for the new hired trainers
• Conduct any new update (Technical /Product & Process) training.
• Prepare the team facilitate learning sessions and help reflect and improve practice through appropriate evaluation of the trainers and external customers.
• Planning and ensuring the execution of NHIPs and other training programs PAN India.
• Conducting JKQs and Refresher session for existing trainers.
• Preparing questionnaire and conducting JKQs for ISDs and IEs.
• Monthly knowledge dip checks of field force i.e. ISDs and IEs.
• Training the ISDs and IEs if required either online or offline.
• Create/update content and maintain repository with latest versions.
• Travel outstation at least once in a month twice and thrice in two months for checking ground reality of Service and Sales.