Huge walk in For Process Trainers/ International BPO/BLR/WFO

Dear Aspirants,

Sagility is hiring for Process Trainer's....

Candidates should have experience from International Voice process training.

Eligibility criteria:

• Education: Any Graduate

• Experience: 3+ Years

• Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks

• Excellent facilitation, coaching (both in the virtual and F2F environment)

• Should have good exposure on MS Excel, word and PowerPoint

• Should have excellent English communication skills and facility skills Should be flexible to work in the shifts.

Roles & Responsibilities:

• Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.

• Conduct onboarding training for new hires and ensure a smooth integration into the department's workflows and processes.

• Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.

• Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching.

• Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.

• Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.

• Maintain and update training records, track employee progress, and prepare reports for management on training outcomes.

• Assist in the development of e-learning modules and other technology-based training solutions to enhance accessibility and scalability of training programs.

• Participate in cross-functional projects and initiatives related to claims administration, providing training insights and support as needed.

• Prepare regular reports on training activities, outcomes, and recommendations from leadership.

Skills:

• Proven experience as a Training Specialist, ideally in the insurance or claims administration industry.

• Solid understanding of claims administration processes, procedures, and best practices.

• Excellent presentation and communication skills, with the ability to effectively deliver training to individuals and groups of various sizes.

• Strong organizational skills, attention to detail, and the ability to manage multiple training projects simultaneously.

• Proficiency in instructional design principles and methodologies.

• Technologically savvy with experience in using e-learning platforms and multimedia tools.

• Analytical mindset, capable of assessing training needs and measuring training effectiveness through key performance indicators.

• Adaptable and proactive with a passion for continuous improvement and learning.

• Team player with the ability to collaborate and build positive relationships with stakeholders at all levels of the organization.

• Flexibility to travel occasionally for conducting on-site training sessions (if required).

• We are seeking a highly motivated and experienced Training Specialist to join our team as a Claims Administration Trainer. In this role, your focus will be on equipping our team members with the necessary expertise to effectively handle claims processing, customer inquiries, and ensure compliance with company policies and industry regulations. As a Training Specialist, you will play a critical role in

maintaining the high standards of our claims administration department and contribute to the overall success of the organization.

Candidate should be flexible with shifts

Work from office

Two way cab.

Interested candidates can share their profiles to seema.madhavi@sagility.com

Thanks and Regards,

Seema