AM Training (RCM)

Job title Assistant

Assistant Manager - RCM Training Position Position Position Position

Position summary

Key responsibilities Training strategy and development

• Develop, implement, and maintain a comprehensive training strategy for all RCM roles, including new hire onboarding, cross-skilling, and ongoing professional development.
• Collaborate with operations, quality assurance, and other departments to identify training needs and performance gaps.
• Design and develop training content, including presentations, manuals, job aids, and eLearning modules, that meet business needs and client expectations.

Training delivery and facilitation

• Lead and facilitate engaging training sessions for new and existing employees, covering all RCM functions from patient access to collections and denials management.
• Customize training modules based on specific client requirements, payer guidelines (e.g., Medicare, Medicaid), and technology platforms (e.g., Epic, Cerner).
• Conduct "Train-the-Trainer" (TTT) programs to ensure consistency and quality across all trainers.

Performance management

• Conduct pre-assessments, mid-evaluations, and final certification of trainees to track and ensure mastery of skills.
• Partner with operational managers to analyze team performance data and develop targeted retraining plans for individuals or groups with identified skill gaps.
• Track key training metrics, such as time-to-proficiency, training effectiveness, and post-training productivity, and present reports to senior management.

Team leadership

• Supervise, mentor, and coach a team of RCM trainers and content developers.
• Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.

Compliance and quality assurance

• Ensure all training programs adhere to US healthcare regulations, including HIPAA and compliance with payer-specific policies.
• Calibrate with quality assurance (QA) teams to ensure training content and delivery are aligned with production expectations and quality standards.
• Maintain accurate documentation of training records, certifications, and process materials for audits.

Qualifications Required

• Bachelor's degree in Healthcare Management, Business Administration, or a related field.
• Minimum of 58 years of experience in US Healthcare RCM, with at least 23 years in a training or leadership capacity.
• In-depth, end-to-end knowledge of RCM processes, including:
• Patient Access (eligibility, authorization, registration)
• Medical Billing & Coding (ICD-10, CPT)
• Accounts Receivable (AR) Follow-up, Denials, and Appeals
• Proven ability to design, develop, and deliver effective training materials and programs.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in MS Office Suite and experience with Learning Management Systems (LMS).

Preferred

• Relevant industry certifications (e.g., CPC, CCS, AHM).
• Experience with specific RCM or EHR software (e.g., Epic, Cerner).
• Experience working in a BPO (Business Process Outsourcing) environment.

Skills and abilities

• Strong leadership and team management skills.
• Analytical mindset with the ability to measure training effectiveness and link it to business outcomes.
• Exceptional problem-solving skills for resolving process-related issues.
• High attention to detail and ability to work in a fast-paced, evolving environment.

Immediate joiners are proffered.

E mail :-ramya.ramya1@teleperformancedibs.com

Contact no : 8050980644

Best regards

Ramya V