Learning And Development Specialist

Greetings !

We are hiring for Leaning and Development Specialist to join our Team!

What is this role?

The Learning and Development - Team Leader will be responsible for providing Behavioral & Leadership training related to the Learning Multiverse and other L&D initiatives to both operational and support Team members (Middle Management level) and supporting administrative training tasks

Main Responsibilities:

In this individual contributor role, you will

• Assess the needs of the stakeholders and establish the learning goals, desired outcomes, and indicators of success

• Identify appropriate learning solutions using tools such as surveys, interviews, focus groups, and sampling techniques

• Design and develop high-quality learning solutions that are appropriate to the learner profile

• Create assessments and evaluate the impact of training programs

• Provide estimations and meet the effort required to complete a project

• Reporting and documentation related to any type of training, either internal or external

• At times, provide training to the support staff and Operation (if needed)

• Provide support to the Educational Programs and coordinate any activities related to them if needed.

• Open to work in 24X7 environment (work from office)

Skills:

• Leadership

• Emotional intelligence and professional maturity

• Effective communication skills

• Adaptability to change

• Creativity and innovation

• Excellent interpersonal relationships

• Analytical, problem-solving and decision-making skills

• Strong sense of urgency and commitment

• Proven proactivity

• Vendor Management

• Use learning effective measurement for learning programs

Mandatory Knowledge:

• English - B1 or above - Required:

• Oral and written comprehension.

• Appropriate use of language

• G Suite /MS Office - Advance

• Needs analysis and impact assessment

• Strong oral and written English language proficiency

• Opportunity assessment

• Stakeholder management

Studies & Experience:

Mandatory:

Minimum of 12-14 years overall work experience

Minimum of 8-10 years of work experience as a Behavioral/ Soft skills Trainer

Open to working from the office during evening shifts

Open to travel between Gurugram and the Noida location

Experience in delivering Soft Skills Training & Leadership Development (up to Middle Management level)

Experience in conducting Training Need Analysis/ Training Need Identification

Data management skills

Open to travel between Gurugram and Noida locations

Graduate in any discipline

Desirable

Content development experience with international BPOs

Experience in Operations/Customer Experience/ Service Delivery

Experience in training delivery

Interested candidates please reach out at

richa.gupta@telusinternational.com

+91-9901595457