Process Trainer

Greeting from Ocube Services !!

We are hiring Process Trainer for Noida Location (Sector 63 )

MODE OF INTERVIEW: Face to Face

Skills

Mega Walk-In Drive @Ocube Services || Hiring on immediate basis

Mega Walk-In Drive || 5.5 days Working

Noida Location: Work from office (Sector 63 )

Key Responsibilities

A.

• Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies.

• Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning.

• Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases.

• Customize delivery based on process complexity, LOB requirements, and agent proficiency levels.

B.

• Develop and update

  SOPs, knowledge bases, and training decks

  in collaboration with Operations and Quality teams.

• Translate

  process updates

  and

  client changes

  into accessible training material in real time.

• Create microlearning formats, simulations, and case-based learning as per process needs.

C.

• Monitor

  trainee performance

  using assessments, QA feedback, and real-time dashboards.

• Identify performance gaps early and provide

  targeted coaching and retraining plans.

• Maintain performance logs and assist in agent development roadmaps in coordination with TLs.

D.

• Evaluate training effectiveness through

  post-training assessments, process audits, and

  KPI tracking.

• Share insights, training feedback, and

  improvement recommendations

  with stakeholders.

• Ensure training metrics are reported weekly/monthly to Training Manager, Ops, and QA.

Qualifications & Skills

• 2-5 years of experience as a

  Process Trainer.

• Minimum 1 year exp into International as a Trainer

• Deep understanding of

  SOPs, workflows, SLAs, AHTs, compliance, and performance metrics.

• Strong facilitation, documentation, and process-mapping skills.

• Working knowledge of

  CRM systems, call audit tools, and LMS platforms.

• Analytical mindset with the ability to draw insights from QA and Ops data