Process Trainer

As a Process Trainer at FiveS Digital, located in Noida, your role will involve conducting training needs analysis, providing new hire training, developing training presentations, and analyzing training effectiveness. You will be responsible for preparing training materials, facilitating workshops, and ensuring employees have the necessary skills and knowledge. Key Responsibilities: - Conduct training needs analysis - Provide new hire training - Develop and deliver training presentations - Analyze training effectiveness - Prepare training materials - Facilitate workshops - Ensure employees are well-equipped with necessary skills and knowledge Qualifications: - Strong presentation and communication skills - Experience in designing and delivering training programs - 1-3 years of relevant experience in working with BPO environments, including Voice and Non-Voice processes - Knowledge of business processes and systems - Ability to evaluate training effectiveness and update materials - Strong analytical and problem-solving skills - Experience with process improvement initiatives - Bachelor's degree in any stream - Proficiency in MS Office and training software - Flexibility and adaptability to a dynamic work environment At FiveS Digital, a Business Process Management organization with a focus on customer experience and digital transformation, you will join a diverse workforce committed to diversity, equity, and inclusivity. The company operates in 9 locations across India and offers services in key verticals such as e-commerce/retail, healthcare, and BFSI businesses.,