Process Trainer

Technotask Global – Mysore

Position:

Location:

Employment Type:

Job Summary:

Process Trainer

Key Responsibilities:

• Conduct

  training sessions

  for new joiners on processes, systems, and tools.
• Prepare

  training materials, manuals, and presentations

  .
• Monitor and evaluate

  trainee performance

  , provide feedback, and implement improvement plans.
• Collaborate with

  team leaders and managers

  to identify training needs.
• Update training programs based on

  process changes or updates

  .
• Support

  coaching and mentoring

  initiatives to enhance team efficiency and performance.
• Maintain

  training records and reports

  for management review.

Mandatory Skills:

• Minimum 1 year experience

  as a trainer in a

  BPO or similar environment

• Strong

  communication and interpersonal skills

• Ability to

  conduct classroom and virtual training sessions

• Proficiency in

  MS Office tools

  (Word, Excel, PowerPoint)
• Good

  analytical and organizational skills