Process Trainer

1 - 5 years

1 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description

Role & responsibilities

  • Monitor and evaluate voice interactions for quality assurance.
  • identify process gaps and provide actionable feedback to agents.
  • Maintain audit records and prepare quality reports.
  • Collaborate with training and operations teams to improve service quality.
  • Ensure adherence to company standards and compliance guidelines.
  • Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

  • Minimum 1 year of experience as a quality analyst on papers.
  • Proficient in MS Office.
  • Excellent analytical and listening skills.

Walk-in -- Monday to Saturday (10 am to 4pm)

Contact person and details:

Kamolika

8336067060/

Email: Kamolika.RoyChoudhury@imarque.co.in

Role & responsibilities

Preferred candidate profile

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Imarque Solutions logo
Imarque Solutions

Information Technology and Services

San Francisco

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