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Process Trainer

Process Trainer

ExamRoom.AI

5 years

0 Lacs

bengaluru karnataka

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

microsoft powerpoint microsoft word microsoft excel customer service microsoft office presentation skills bachelor's degree communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Department: Training

Work Location: Onsite, Bangalore

Position Summary

We are looking for a dynamic and experienced Process Trainer with a background in customer service or support. The ideal candidate should have a strong grasp of processes, training delivery, and documentation. Technical knowledge and experience in Voice and Accent (V&A) training is a plus, but not mandatory. The Process Trainer will be responsible for onboarding, upskilling, and supporting frontline agents through structured training programs, content development, and continuous learning initiatives.

Essential Duties and Responsibilities

Deliver process and product training for new hires and existing team members.

Develop training content, including manuals, reference guides, SOPs, and assessments.

Collaborate with internal stakeholders (Ops, QA, Product) to understand processes and product updates.

Conduct regular refresher sessions and knowledge checks to address gaps.

Monitor and track trainee progress and provide constructive feedback.

Create and maintain knowledge documentation for easy reference and learning.

Support in transition of new processes by designing training modules and go-live readiness sessions.

Evaluate training effectiveness using assessments, feedback, and performance metrics.

(Optional) Conduct Voice and Accent training if experienced, or coordinate with V&A trainer if required.

Qualifications and Requirements

Education

Bachelor’s degree in any discipline (preferred: Business, Communication, or related fields).

Experience

5+ years of experience in customer service/support industry.

Minimum 5 years in training delivery or process training role.

Exposure to technical products, support tools, or CRM platforms is preferred.

Skills & Competencies

Strong communication and presentation skills.

Content development and documentation expertise.

Good understanding of customer service metrics and performance indicators.

Ability to translate complex processes into simplified training modules.

Proficiency in MS Office tools (Excel, PowerPoint, Word).

V&A training experience is an added advantage, not mandatory.

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Process Trainer