Job
Description
About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Job Overview : The ideal candidate will provide technical support, troubleshoot system issues, and assist with the implementation and maintenance of business systems predominantly using RealPage software solutions. This role requires a strong understanding of RealPage products and their integration into business applications, alongside the ability to solve problems efficiently and communicate effectively. Ability to quickly learn new applications and optimize business tasks in the systems. Key Responsibilities : Respond to and resolve day-to-day tickets submitted by site teams regarding RealPage system issues and functionality. Provide day-to-day technical support for RealPage products, ensuring systems are running smoothly and issues are resolved promptly. Provide and oversee Training on All Business Applications for new Team members and ad hoc as needed. Troubleshoot, diagnose, and resolve technical issues within RealPage platforms, including property management software, leasing solutions, accounting tools, and other related systems. Assist in the configuration and setup of RealPage software based on business requirements. Work closely with the Systems, Accounting and Operations team to ensure system performance aligns with business needs and goals. Document and maintain detailed logs of support issues, resolutions, and ongoing system improvements. Assist in the implementation of new features and system upgrades to improve functionality and user experience. Assist in the testing and validation of new software versions and patches, ensuring compatibility with existing systems. Assist with other ad-hoc projects as needed to support the organization’s goals and initiatives. Provide reports and metrics on system performance and incident resolution to management. Monitor system performance and troubleshoot issues to ensure seamless operations. Qualifications : Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. 2+ years of experience supporting enterprise software systems, ideally within RealPage products or similar property management software. Strong understanding of RealPage products and their functionality in property management, leasing, and accounting. Proficiency in troubleshooting software, networking, and database issues. Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders. Strong problem-solving skills and ability to work independently and as part of a team. Experience with system documentation, including issue tracking and support tickets, or experience using Freshdesk is plus. Ability to prioritize tasks and work efficiently in a fast-paced environment. Familiarity with cloud-based platforms, APIs, and integrations is a plus. Previous experience in a customer-facing support role is desirable. Preferred Skills : Experience with RealPage SaaS offerings and integrations. Knowledge of ITIL framework and best practices for incident and problem management. Why Join Relay Human Cloud? Opportunities to work with global clients 🌎 Dynamic and collaborative work environment 🤝 Excellent work-life balance: 5-day workweek ⚖️ Comprehensive health & accident insurance 🏥 Generous paid time off and holidays 🏖️ Complimentary lunches / dinners 🍽️ Quarterly, Semi-Annual & Annual recognition, rewards and giveaways 🏆 Employee development programs: Communication, Soft skills, and more 📚 Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations 🎉 Excellent Employee Referral Programme 💸
