Technical Support Specialist

We are looking for IT graduates with 1–2 years of experience who have a basic understanding of JavaScript, API integration, and related concepts.

The ideal candidate should be capable of addressing basic customer complaints and possess strong communication skills. As this is a role in the service sector, candidates must be smart, proactive, and quick on their feet.

Key Responsibilities:

• Troubleshooting and Problem Solving: Identify and resolve technical issues related to application integration.
• Customer Communication: Communicate effectively with customers, understand their concerns, and guide them toward solutions.
• Documentation and Knowledge Base: Maintain accurate records of customer interactions, issues, and resolutions. Contribute to building and updating the knowledge base.
• Training and Guidance: Provide users with training and guidance on how to use the application effectively.
• Escalation: Recognize when to escalate complex issues to senior support staff or engineering teams.
• Continuous Learning: Stay updated with the latest technology trends and industry best practices.