Tungsten Development is seeking Technical Support Intern to work within the Technical Support division. You will work within a fast-paced environment alongside our Technical Support department and are responsible for interacting with customers, verifying, researching, and correcting contract records, as well as supporting the Process Support Analyst team to drive business efficiency improvements. Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability Opening tickets for customers and Partners with accuracy and attention to detail Reviewing inbound Support email and tickets, actioning as per policy Alerting on status of Support incident backlog Researching maintenance and support terms for all customers and linking the appropriate asset where applicable Resetting and consolidating organizational customer records Facilitating data integrity within internal systems Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations) Obtaining and recording shipping tracking information Editing and updating internal documentation Investigating, evaluating, and recommending improvements to departmental policies and procedures Identifying Maintenance and Support revenue opportunities Special projects as dictated by business need While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Strong, structured analytical skills Excellent time/project management skills Strong and effective English language communications: verbal, listening, written and presentation skills Strong interpersonal skills Professional demeanor Exceptional customer service skills with effective follow-through Willingness to own problems and see them to completion Ability to work under pressure in a fast-paced production environment Excellent keyboard/data entry skills (speed & accuracy) Self-starter and able to work independently Ability to adhere to shift scheduling Required Experience Enrolled as an undergraduate or graduate student at an accredited college, university or technical/vocational institution. Have a minimum GPA of 3.0 Tungsten Automation, Inc. is an Equal Opportunity Employer M/F/D/V Show more Show less

Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement. In the role of Technical Support Engineer you will be providing telephone and/or Web based support for Kofax products. Key Responsibilities Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required. Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. Provide prompt and accurate feedback to customers. Effectively communicate complex technical issues to a broad range of customers and departments within Kofax, such as product management, software engineering, sales, and quality assurance. Mentor and provided advice to Associate Technical Support Engineers and other Technical Support Engineers as needed. Take issues elevated from Associate Technical Support Engineers as needed and directed by management. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Use approved protocol to communicate with Development engineers on the analysis of software issues. Elevate hot fix requests to support managers for processing based on approved protocol. Participate in regular support team meetings. Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents. Prepare test systems for replication of user issues. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Required Skills and Knowledge: Expert in network trouble shooting skills in an enterprise environment. Experience with network software diagnostic tools, such as Wireshark and Fiddler. Familiarity with Windows diagnostic tools, such as Process Monitor and Event Viewer. Knowledge of and experience with Microsoft Office (Word, Excel, Visio, PowerPoint). Desired Skills And Knowledge Mobile Device Support VMWare Microsoft IIS SQL Oracle Windows Server Operating Systems Load Balancing Microsoft SharePoint Proprietary Software Support While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Experience A bachelor's degree in computer science, computer information systems or related experience. A minimum of 2 to 5 years providing enterprise level technical support experience. Resourceful team player with strong interpersonal skills. Result-oriented with strong problem-solving skills. Kofax, Inc. is an Equal Opportunity Employer, M/F/D/V Show more Show less

Management and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Engineer is a core, entry-level departmental role and appointees are expected to perform whole core departmental tasks; albeit more basic tasks by comparison to Senior Engineers/Specialists and above. Engineers will perform some of the following work and be involved in other aspects, as assigned: Developing quality assurance standards, requirements and metrics for all Tungsten Automation products and their applications, as well as customer-specific technology solutions Identifying, acquiring and using industry best-practice equipment, systems and programs for conducting all product and solutions’ quality assurance testing Working with cross-functional partners, such as Core Engineering and Product Management, to proactively evaluate product roadmaps and other innovations; contributing a specialist quality assurance perspective and providing such input and feedback into the development process Developing and executing against quality assurance test plans: Developing and maintaining automated test programs and scripts Developing and executing against detailed test procedures and test cases Collaborating with cross-functional partners to resolve problems and identify root causes of potential defects Evaluating and reporting on test execution results Working within team and across departments to identify, recommend, develop, implement and maintain quality assurance testing processes and practices; continuously contributing to streamlined, more effective and efficient quality assurance testing Contributing, as appropriate, to downstream business activities such as technical publications and other technical communications’ tool development to ensure streamlined and effective end-user use of Tungsten Automation software products and their applications Through efficient and effective quality assurance testing standards, tools, techniques and execution, helping Core Engineering and other cross-functional partners to maximize the potential for new or updated releases to be completed on-time, on-target, on-budget and without compromise to quality Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to quality assurance testing inquiries and/or other ad hoc needs Staying abreast of industry and field developments; remaining current in the latest quality assurance testing technologies and functionalities, as well as ever-evolving needs of customers and their customers While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Saas product testing, Web application testing Required Experience Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements. Bachelors Degree in a related discipline is strongly preferred Typically has 3-5 years’ relevant technical experience Tungsten Automation is an Equal Opportunity Employer M/F/D/V Show more Show less

This position is responsible for supporting a variety of DevOps and operational activities across the worldwide product development department. This position will work with a variety of technologies and tools used in the development of our hardware and software products. Principal DevOps will have the opportunity to learn and build tools and processes that support mission critical infrastructure This position reports directly to the Manager, DevOps. The DevOps team colleagues for this position are distributed globally, with several team members located in Irvine, CA. Required Skills Responsibilities Include: Support software build and release efforts: Create, set up, and maintain build servers Review build results and resolve build problems Plan, manage, and control product releases Validate, archive, and escrow product releases Maintain and administer DevOps tools, including source control, defect management, project management, and other systems. Develop scripts and programs to automate process and integrate tools. Resolve help desk requests from worldwide product development staff. Participate in team and process improvement projects. Familiarity with virtualization technologies (VMWare, Hyper-V, Docker) Interact with product development teams to plan and implement tool and build improvements. Research and stay current on SCM issues and technologies. Perform other duties as assigned. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Qualifications Required Experience A Bachelor’s degree or equivalent experience. 7 or more years’ experience with DevOps and/or Software Configuration Management tools, concepts, and processes. 7 or more years software development experience. Familiar with software build processes and related tools (Jenkins, Azure DevOps Services, Github, etc..) Must have hands-on experience on YAML Exposure on Build Tools like MSbuild, NANT, XCode Experience with common scripting languages, such as Perl, VB Script, PowerShell, Windows batch, and UNIX shell scripting. Experience with Windows, Linux, and Unix operating systems and web servers. Very good written and spoken English. Familiarity with object-oriented concepts and programming in C#, VB.Net, C++, COM, Java, and Visual Basic 6 would be beneficial. Familiar with software build processes and related tools. Exposure on Creating and Maintaining vCenter/VMware vSphere 6.5 Familiar with source control systems such as Perforce, ClearCase, or Subversion. Experience working with developers to resolve development issues related to source control systems. Familiarity with Microsoft SharePoint administration and development would be beneficial. No domestic and/or international travel Show more Show less

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers. The position of Sr. Software Engineer requires that appointees are capable of making independent technical decisions on assigned work. Sr. Software Engineers should be capable of independently performing most, if not all, of the following tasks: Contributing to product ideas and innovation Evaluating product roadmaps (working with Product Management, among other internal partners) to determine design and programming development requirements to meet customer needs (includes evaluating existing products and applications to enhance these and/or designing new products and applications) Conducting research, where appropriate and needed, to solve specific design problems Creating product and/or applications’ architecture and design documentation to specify engineering development requirements Writing/developing code for new, existing or enhanced software products and applications Working with various internal partners (such as Quality Assurance) to test new or enhanced products and their applications Participating in cross-functional build/configuration activities to ensure overall effective and efficient new or enhanced engineering design Contributing to downstream business activities such as technical publications and other technical communications’ tool development to ensure streamlined and effective end-user use of Tungsten Automation's software products and their applications Ensuring new or updated releases are completed on-time, on-target, on-budget and without compromise to quality Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical inquiries Staying abreast of industry and field developments; remaining current in the latest technologies and functionalities, as well as ever-evolving needs of customers and their customers While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Expertise in PowerBI Tool Good Hands-on with SQL Good to have C# or any programming language with OOPS concepts Required Experience Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements. Bachelors Degree in a related discipline is strongly preferred Typically has 5-7 years’ relevant technical experience Has a minimum of 1 or more years’ previous experience with similar product lines or subject areas as Tungsten Automation Must demonstrate the ability to work independently on larger or more complex departmental assignments Tungsten Automation is an Equal Opportunity Employer M/F/D/V Show more Show less

The Cloud Storage Administrator will manage and support cloud-based storage platforms in AWS and/or Azure. This role involves configuring, monitoring, and optimizing object, block, and file storage solutions to ensure high availability, performance, and data protection across our cloud infrastructure. Required Skills Administer and support cloud storage services such as Amazon S3, EBS, EFS, Glacier and Azure Blob, File and Archive Storage. Disaster mitigation design and implementation experience with a focus on architecture for cross-region replication, backup management, RTO and RPO planning and chaos engineering recovery. Demonstrate use of AWS Elastic Disaster Recovery or Azure Site Recovery. Certification and privacy standards associated with PII, data protection and compliance gap expectations. Ability to identify and tag PII, applying encryption and masking techniques and knowledge and experience in compliance certification (SOC2, ISO27001, GDPR, etc.) and demonstrate use of Azure Macie or Azure Purview. Monitoring and cost optimization practices to proactively alert on performance, usage and anomalies. Demonstrate use of AWS CloudWatch or Azure Monitor and AWS Cost Explorer or Azure Cost Management, . Embrace IaC and automation practices for backups, lifecycles, and archival polices. Demonstrate expertise with AWS CloudFormation or Azure DevOps and a history of use with Terraform modules for Cloud Storage. Manage backup and recovery processes using native cloud tools and third-party solutions. Implement storage policies including lifecycle rules, replication, and access controls. Perform capacity planning and forecasting for storage growth and utilization. Collaborate with infrastructure and application teams to meet storage and data access requirements. Ensure storage systems comply with data protection, retention, and security standards. Document configurations, procedures, and best practices for storage management. Respond to incidents and service requests related to storage systems. Participate in change and incident management processes aligned with ITSM standards. Required Experience 3+ years of experience in storage administration with cloud platforms (AWS, Azure, or both). Hands-on experience with cloud-native storage services and understanding of storage protocols. Experience with AWS CloudWatch, Azure Monitor, and the ability to set up proactive alerting on storage performance, usage, and anomalies. Strong troubleshooting and performance tuning skills related to storage. Familiarity with backup and disaster recovery solutions in cloud environments. Understanding of identity and access management as it pertains to storage services. Knowledge of ITSM processes such as incident, change, and problem management. Experienced with storage cost monitoring tools like AWS Cost Explorer or Azure Cost Management Knowledge of IaC tools (Terraform, CloudFormation) for provisioning storage resources, and automation of backup, lifecycle, and archival policies. Producing technical documentation. Exposure to enterprise backup solutions

Job Purpose The Principal Consultant will work with Fortune 500/1000 clients to solve their business critical problems through the use of our world-class web deployed solutions. The Principal Consultant will drive the successful implementation of these solutions through the design, configuration and deployment of the Tungsten Automation product suite. The Principal Consultant will lead the client interaction including setting and managing expectations regarding scope, deliverables and timeline of the project. This role can advance into a Project Leadership position as strong experience is gathered in Tungsten Automation technology, Tungsten Automation processes and advanced Oracle technology. We strongly believe that this role is more fulfilling than traditionally segmented roles and provides our clients with a more efficient and value added project team. Consultants must have strong intellectual skills, a high level of enthusiasm and be very excited about providing great solutions to world-class customers. Key Responsibilities Manage multiple projects leveraging team to ensure deliverables and timelines of projects are met Drive deployment activities such as: requirements gathering, functional design, user acceptance testing, issue resolution, installation and training Perform the full technical configuration required for the deployment of our solutions Collaborate frequently with the project team to ensure the successful implementation of the solutions Proactively mitigate project issues and risks Function as the Tungsten Automation subject matter expert when onsite at the customer’s location Work closely with project manager to keep projects on schedule and within budget Formally mentor new consultants/coach and develop others on project teams Actively participate in the ongoing improvement of the Tungsten Automation SPA product suite and processes Required Skills Skills and Knowledge: 10+ years of consulting experience including working with functional and technical audiences Excellent written and verbal communication skills Ability to interact with functional audiences Ability to work effectively in a team environment and independently Understanding of software development, architecture and customization Familiarity with Enterprise Application Services such as Weblogic Familiarity with Windows and Unix server environments Must have Oracle based skills; in areas such as Oracle RDBMS architecture, design, and tuning Experience writing scripts using SQL, PL/SQL, and JAVA programming languages Ability to design algorithms and code for efficiency and reuse Ability to understand the functional design and technical project requirements Working knowledge of one of the following enterprise applications: Oracle E-Business Suite (AP, AR, Payroll, HR, etc.) and/or SAP BS/BA in Computer Science, Computer Engineering or closely related field

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers. The position of Sr. Software Engineer requires that appointees are capable of making independent technical decisions on assigned work. Sr. Software Engineers should be capable of independently performing most, if not all, of the following tasks: Contributing to product ideas and innovation Evaluating product roadmaps (working with Product Management, among other internal partners) to determine design and programming development requirements to meet customer needs (includes evaluating existing products and applications to enhance these and/or designing new products and applications) Conducting research, where appropriate and needed, to solve specific design problems Creating product and/or applications’ architecture and design documentation to specify engineering development requirements Writing/developing code for new, existing or enhanced software products and applications Working with various internal partners (such as Quality Assurance) to test new or enhanced products and their applications Participating in cross-functional build/configuration activities to ensure overall effective and efficient new or enhanced engineering design Contributing to downstream business activities such as technical publications and other technical communications’ tool development to ensure streamlined and effective end-user use of Tungsten Automation's software products and their applications Ensuring new or updated releases are completed on-time, on-target, on-budget and without compromise to quality Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical inquiries Staying abreast of industry and field developments; remaining current in the latest technologies and functionalities, as well as ever-evolving needs of customers and their customers While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Experience Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that, except where specified as “preferred” or as a “plus,” all points listed below are considered minimum requirements. We are looking for a highly talented and motivated individual to join our team as a Senior Software Engineer. You will have the opportunity to work with other developers and senior engineers to deliver high-quality solutions using technologies such as .NET, C#, WPF, and more. Design and develop high-quality web and desktop applications and robust backend services/APIs using .NET and C#. Participate in code reviews and sprint ceremonies Help maintain and support existing systems Implement and debug complex features Contribute to the architecture of new and existing systems Provide technical leadership and mentor junior developers We Are Looking For Candidates Who Have Bachelor’s degree or equivalent experience in Computer Science or related field 5-7 years of industry experience as a software engineer building enterprise-level applications Strong experience with programming in C#, .NET, ASP.Net, Angular, and WPF Experience with WCF, C++/COM and SQL Server is a plus Knowledge of AWS cloud, ExtJS, installers, and TFS/Jira will be beneficial Excellent communication skills, both written and verbal Ability to manage multiple concurrent tasks and projects Passion for learning new technologies and adapting to changing business needs Knowledge of agile principles and Scrum methodology. Tungsten Automation is an Equal Opportunity Employer M/F/D/V

The Sr. Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of Tungsten Automation Corporation products. Key Responsibilities The Sr. Professional Services Consultant must be able to: Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer’s requirements Work closely with project manager to keep projects on schedule and within budget Function as the Tungsten Automation Corporation subject matter expert when onsite at the customer’s location Work independently in developing a solution per the customer’s requirements Document all customer-specific configurations Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions Required Skills Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base Multiple language skills are a plus (E.g., French, German, Dutch, etc.) Consultative communications style, effective listener Work collaboratively with team members, understand team objectives and help team meet these objectives Understand customer’s goals and objectives Adhere to established work schedule and plans Demonstrate attention to detail Demonstrate strong listening skills, asking questions to clarify for understanding The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented Strong technical, analytical, and problem solving/troubleshooting skills Understanding of software development, architecture and customization Familiarity with Enterprise Application Services SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages Ability to understand the functional design and technical project requirements Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP Escalate support issues with appropriate internal resources when necessary Transfer/share technical knowledge to others team members Accurately and professionally document all work Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) Ability to work alternative shift and client hours when necessary Ability to travel to customer project locations as needed Required Experience Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization. 6+ years’ experience in the field or a related area preferred Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail. Consultative communications style, effective listener Good presentation and organization skills Ability to collect and document business requirements, technical requirements and process flows Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

As a member of the Professional Services team, the Solution Architect is responsible for the integrity of the architecture, functional solution design, and technical development and is ultimately responsible for the delivery of high-quality solutions to our customers. The Solution Architect is also responsible for mentoring consultants and as a resource for other Solution Architects coming up-to-speed on the Tungsten Automation Corporation suite of products and the implementation process. As a member of the Solution Architecture group, the Solution Architect needs to be able to notice trends across customer implementations to then help improve the implementation process by creating re-usable assets and refining the implementation processes. Solution Architects are also responsible for working across the global Tungsten Automation Professional Services & Technical Support organizations. Key Responsibilities Responsible for the integrity of the solution design, development and quality of assigned projects meeting the business needs of the client and Tungsten Automation Corporation implementation standards Own resolution of technical and product issues on assigned projects from initial point of engagement through go-live of the solution Ensure best practices and consistent delivery approaches are utilized on assigned projects Provide input to Project Managers on project planning and estimating efforts for each assigned project Drive to structure work and produce deliverables that align with the scope and budget of projects Structuring and driving design reviews Ensure all projects utilize development standards Participate in the development of solutions conceived, driven and owned by Professional Services Create high quality solution design and design documentation Present, articulate and defend the design orally, visually and in writing to clients Translate client requirements (sometimes creatively) into the current available product and determine where gaps may exist Manage client expectations related to the design to reach successful client sign-off Conduct code reviews where appropriate Provide oversight to Consultants to ensure all project work is consistent with the solution design and Tungsten Automation Corporation implementation standards Provide guidance and mentorship to all levels of Consultants and Solution Architects in technical and product knowledge Effectively manage time across multiple concurrent projects Participate in identifying and creating re-usable assets to improve efficiency and consistency of delivery across projects. Provide input to Project Managers for project planning and estimating efforts on project based on varying project resource skills Communicate the risks and benefits of design/architectural options to an audience with diverse technical backgrounds Assist in business development efforts in terms of solution definition scope and estimation efforts, where appropriate Required Skills 10+ years of solution development experience Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base Multiple language skills are a plus (E.g., French, German, Dutch, etc.) Able to effectively communicate and guide clients to desired outcomes Ability to lead senior Consultants and junior Consultants Ability to work in a communication-rich team environment Understanding of the overall project plan and specific scope of projects Ability to see the big picture when making decisions and able to estimate effort for implementation tasks Strong technical implementation skills Solid documentation skills Able to assist in business development activities including supporting definition of scope and estimation Proven track record of delivering projects on time and within budget Ability to work alternative shift and client hours when necessary Ability to travel to customer project locations as needed Required Experience Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization. Masters Degree is a plus Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective Experience designing solutions leveraging Tungsten Automation Corporation or equivalent products 3-5 years experience successfully implementing Tungsten Automation Corporation or equivalent products 3-5 years experience in solution architect role Demonstrated knowledge of key architectural components (e.g., cloud, data base, network, integrations, etc.) Experience with defining scope and estimation of proposed work Demonstrated ability to identify and create reusable assets Ability to lead a client and project team through a functional and technical design process Able to accurately estimate tasks and activities within the project for themselves and others Has shown proficiency in clearly and accurately communicating the current functionality of the products in the specified Solution Area to clients and project team Has shown to effectively fit the client requirements into the available product configurations with the least amount of client-specific customization possible Has proven to be able to work effectively at all levels of the Professional Services group and across departments such as Technical Support, Product Development, etc. Able to effectively mentor junior resources Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

The Sr. Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of Tungsten Automation Corporation products. Key Responsibilities The Sr. Professional Services Consultant must be able to: Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer’s requirements Work closely with project manager to keep projects on schedule and within budget Function as the Tungsten Automation Corporation subject matter expert when onsite at the customer’s location Work independently in developing a solution per the customer’s requirements Document all customer-specific configurations Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions Required Skills Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base Multiple language skills are a plus (E.g., French, German, Dutch, etc.) Consultative communications style, effective listener Work collaboratively with team members, understand team objectives and help team meet these objectives Understand customer’s goals and objectives Adhere to established work schedule and plans Demonstrate attention to detail Demonstrate strong listening skills, asking questions to clarify for understanding The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented Strong technical, analytical, and problem solving/troubleshooting skills Understanding of software development, architecture and customization Familiarity with Enterprise Application Services SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages Ability to understand the functional design and technical project requirements Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP Escalate support issues with appropriate internal resources when necessary Transfer/share technical knowledge to others team members Accurately and professionally document all work Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) Ability to work alternative shift and client hours when necessary Ability to travel to customer project locations as needed Required Experience Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization. 6+ years’ experience in the field or a related area preferred Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail. Consultative communications style, effective listener Good presentation and organization skills Ability to collect and document business requirements, technical requirements and process flows Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Tungsten Automation Corporation products. Key Responsibilities The Professional Services Consultant must be able to: Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer’s requirements Work closely with project manager to keep projects on schedule and within budget Function as the Tungsten Automation Corporation subject matter expert Work independently in developing a solution per the customer’s requirements Document all customer-specific configurations Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions. Required Skills Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base Multiple language skills are a plus (E.g., French, German, Dutch, etc.) Consultative communications style, effective listener Work collaboratively with team members, understand team objectives and help team meet these objectives Understand customer’s goals and objectives Adhere to established work schedule and plans Demonstrate attention to detail Demonstrate strong listening skills, asking questions to clarify for understanding The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented Strong technical, analytical, and problem solving/troubleshooting skills Understanding of software development, architecture and customization Familiarity with Enterprise Application Services SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages Ability to understand the functional design and technical project requirements Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP Escalate support issues with appropriate internal resources when necessary Transfer/share technical knowledge to others team members Accurately and professionally document all work Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) Ability to work alternative shift and client hours when necessary Ability to travel to customer project locations as needed Qualifications Required Experience Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization. 3+ years’ experience in the field or a related area preferred Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail. Consultative communications style, effective listener Good presentation and organization skills Ability to collect and document business requirements, technical requirements and process flows Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

The GL Accountant key responsibilities including accounts payable, month end journals, tax and reconciliation and reporting. This position works closely with the finance team and reports to the Regional Assistant Controller. This opportunity will appeal to someone who thrives in the fast paced, growing company and enjoys the challenges of developing a solid corporate foundation. As the organization grows, so will the demands of this position. The ideal candidate is a hands-on strategic individual who is happy to roll-up their sleeves and move between responsibility levels. You must be able to work well independently as well as in a highly collaborative team environment. Responsible for liaising with the bank on RBI regularization of Software Exports pertaining to ICO AR Receipt and bank regularization charges Reconcile PSICOGS quarterly recharge Check HSN codes posted on invoices for Quarterly PSIC Costs Responsible maintaining India different entities Accounting Record Accounts Payable and Reconciliation Reconcile vendor accounts Ensuring the timely processing of supplier invoices Preparation of payment journal for payroll related, such as Professional Tax (PT) and Provident Fund (PF) Maintaining excellent external vendor and internal relations through customer service and prompt response to inquiries Preparation of month end accruals, including for un-invoiced purchase requests and purchase orders, recurring vendors, and invoices received after AP entry cut-off Responsible for the quarterly physical stock take of IT equipment reconciliation for India Responsible for all local statutory compliance and tax filing: GST Responsible for the preparation of documentation for quarterly GST refund claim Attend to GST notices received, and GST Audit queries STPI Preparation and filing of monthly performance report (MPR) for export details Preparation and filing of monthly Softex forms, including scanning of signed invoices and PO's for export certifications STPI license renewal, as required Preparation and filing of Annual Performance Report (APR) data for bank receipts Letter of Approval (LOA) renewal each year Monthly preparation and lodgment of TDS return Others Support for all auditing requirements Manage petty cash Follow up with the bank on RBI regularisation of Software Exports Monthly Foreign Exchange (FX) reconciliations Distribute monthly FX rates Support all new initiatives/projects if there is any Required Skills Ability to organise and prioritise work Attention to detail and accuracy Excellent IT user skills Excellent problem solving skills and resourcefulness in solving issues Excellent communication and interpersonal skills, including written communication Ability to work effectively in a team environment, as well as independently Ability to work under pressure and meeting closing deadlines Required Experience At least Diploma holder in Accounting, Finance or higher Minimum 2 – 3 years work experience Experience in accounting system (e.g. Oracle or NetSuite), Microsoft Excel & Word Knowledge of general accounting procedures including forex

To manage a high-quality readiness to data protection & information governance, Subject Access Requests, third party risk management, and Data Protection enquiries from the council upholding our statutory obligations. The data protection analyst will assist the compliance activities of the Data Protection Officer, supporting data privacy regulations and apply them in a practical manner. This role reports to the Data Protection Officer and will support aspects of corporate Data Privacy Compliance programs including managing redlined addendum, contracts, and other activities required by the Data Protection Officer. Key Responsibilities Support the DPO/Manager, Data Privacy Programs as required in the delivery of the Data Protection Program Identify, analyze, and document risks to individuals’ privacy arising from data processing activities Handle and assist the data subject access right requests, ensuring compliance data subject access right. Support to conduct Data Protection Impact Assessments (DPIAs) for projects, systems, and third-party vendors. Lead or assist in investigating, documenting, and reporting data breaches to authorities and affected parties as required. Assist to generate reports for management on the organization’s compliance status and areas for improvement. Monitor third-party compliance with data protection requirements. Review and evaluate data privacy agreements with vendors, partners, and service providers. Review and support the customer infosec questionnaire in the data protection topics. Support the creation as well as the implementation of the records regarding the processing activities Support documentation and evaluation of data processing activities Work closely with Sales, Product, and other teams to improve data privacy protections and ensure end-to-end data privacy compliance. Maintain records to support the data protection and audits where necessary Participate in the implementation and embedding the data governance organizational model Manage the compliance tools and systems for data security and compliance Support the educating team-members and other employees about data protection regulation Required Skills 1-3 years prior Project Management experience Knowledge of EU the General Data Protection Regulation (GDPR), Ability to handle multiple tasks and interact with various stakeholders Experience performing third party compliance assurance assessments Excellent client relationship and customer service skills Understanding of common internet related technologies, ideally including SaaS (cloud, enterprise systems,) and on-premises business application Affinity for IT topics especially in legal technology Proactive, self-starter who requires minimal support Exceptional interpersonal, written, and oral communication skills in English and French(preferred) Required Experience See Qualifications section Experience with privacy and risk management tools (Skills in OneTrust beneficial) Over 1 year of practical experience related to GDPR Tungsten Automation is an Equal Opportunity Employer M/F/Disability/Vets While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

This role reports to the Director of Corporate Compliance and will assist in incident response, threat hunting, and forensics. The ideal candidate will have a well-rounded background in endpoint, OS, networking defense and security incident response. This role will serve as an incident responder to assess the risk, impact, and scope of identified security threats, as well as leading the response efforts to include containment, eradication, and recovery. Responsible for designing, implementing, managing, and monitoring the overall security posture of the organization globally. Key Responsibilities Participate in detecting, investigating, and resolving security events Lead computer security incident response activities for highly complex events Help implement log source integration to SIEM Serve as an escalation point for difficult problems and complex inquiries Provide Subject Matter Expertise on Endpoint Security Technologies including the design, configuration, integration, and deployment of enterprise security tools Conduct or assist with forensic investigations and preservation of electronic data from a wide range of information technology environments and platforms Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand advanced skills Ability to problem solve—to own problems, identify and work with the right people to solve problems quickly within own team and across teams Required Skills Working knowledge of network ports and protocols Comfortable navigating and troubleshooting Linux and Windows system issues Excellent client relationship and customer service skills, with a clear client focus High degree of independence and exceptional work ethic with a team player attitude and a solution-oriented mind Familiarity with core IT and Information Security Technologies Exceptional interpersonal, written, and oral communication skills Required Experience See Qualifications section Experience with privacy and risk management tools 7-12 years practical experience in compliance & data security programs Security certifications CEH, Security +, CHFI desired