Technical Support Specialist

As an IT graduate with 12 years of experience, you should have a basic understanding of JavaScript, API integration, and related concepts. The ideal candidate for this role should be capable of addressing basic customer complaints and possess strong communication skills. Being in the service sector, you must be smart, proactive, and quick on your feet. Key Responsibilities: - Troubleshooting and Problem Solving: Identify and resolve technical issues related to application integration. - Customer Communication: Communicate effectively with customers, understand their concerns, and guide them toward solutions. - Documentation and Knowledge Base: Maintain accurate records of customer interactions, issues, and resolutions. Contribute to building and updating the knowledge base. - Training and Guidance: Provide users with training and guidance on how to use the application effectively. - Escalation: Recognize when to escalate complex issues to senior support staff or engineering teams. - Continuous Learning: Stay updated with the latest technology trends and industry best practices.,