About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are seeking a highly motivated and skilled India based Director, Accounting and Financial Operations who excels at both strategic leadership and hands-on execution. This role will report to the Senior Director of Accounting and Tax and will collaborate closely with Global Accounting and Financial Operations and Highspot India Leaders. You will lead our India-based Accounting and Financial Operations Center of Excellence and be responsible for overseeing all activities while also leading cross-functional teams in finance and procurement. This position requires deep expertise in US GAAP, IFRS and Indian GAAP along with a proven track record of building high-performing, Indian-based teams that align with the strategic objectives of a US parent company. Responsibilities Own and execute the strategy and vision of our Centers of Excellence (COE) of our India Accounting and FinOps team leading and managing the end-to end processes based out of India supporting the Company’s global needs. Collaborate with senior leadership in the US and IN to define and execute strategic financial initiatives, ensuring global alignment. Oversee core accounting functions (AP, AR, payroll, general accounting ops) performed in India ensuring timeliness, accuracy, and regulatory compliance. Manage monthly, quarterly, and annual close processes with timely, accurate financial statements aligned with US GAAP, IFRS, and Indian GAAP. Implement and maintain internal controls, financial processes, and policies in accordance with both US GAAP, IFRS, and Indian GAAP standards. Provide leadership and management to teams in finance, and procurement, fostering collaboration and integrating these functions into the broader COE framework. Ensure each function operates with clear objectives, robust processes, and alignment with the Company’s strategic goals. Recruit, train, and mentor a high-performing team, embedding a culture of excellence and continuous improvement. Identify opportunities for process and system enhancements, process automation to support scalable growth, leveraging IT to streamline workflows and reporting. Serve as the primary contact for all finance and accounting matters in India, regularly communicating with US-based leadership regarding progress, challenges, and strategic opportunities. Provide actionable insights to senior executives, guiding financial planning and resource allocation decisions to meet organizational objectives. Champion a collaborative and inclusive team culture, promoting knowledge-sharing and cross-functional partnerships. Required Qualifications 10+ years of highly relevant post qualification experience in a fast paced work environment 5+ years of experience in a senior leadership role, overseeing teams and strategic initiatives at a US based multinational company Chartered Accountant or Certified Public Accountant Designation is a required Prior experience in fostering structured engagement between local and US global offices is required. Demonstrated success in building and managing accounting teams for a US parent company, with hands-on experience in US GAAP, IFRS, and Indian GAAP. Strategic mindset, process-oriented, collaborative, adaptive and agile Proficiency in NetSuite and financial operations systems and tools in AP, AR, Procurement, and Payroll. Deep understanding of financial reporting systems and automation solutions in a high-growth environment. Excellent interpersonal skills, capable of influencing stakeholders across functions and geographies. Ability to work effectively across time zones, with strong communication skills in English (verbal and written). Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role Highspot is seeking a seasoned and results-driven Director of IT & Enterprise Applications to lead our technology operations in India. This role reports directly to the Head of Global IT & Enterprise Applications based in the US, and will be responsible for overseeing local IT infrastructure, enterprise systems, and India workplace strategy (facilities) members. You will develop and manage a high-performing team in India, while ensuring full alignment with global strategy, policies, and cross-functional priorities. The ideal candidate will bring a strong track record of building IT functions in global SaaS companies and understand the nuances of supporting a hybrid workforce in a U.S. headquartered environment. This leader must be confident and principled in representing IT’s global standards locally, balancing collaboration with regional stakeholders while standing firm when necessary to protect the integrity of global processes and team priorities. Responsibilities Lead and manage all India-based IT operations, including help desk, systems administration, enterprise applications, and local infrastructure, while ensuring alignment with US headquarters standards and close collaboration with US-based leadership. Build and maintain secure, scalable, and high-availability systems that support local operations and integrate with global processes and systems. Translate global IT strategy into regional execution plans, ensuring consistency and alignment with company-wide standards Lead local IT infrastructure changes from project management to technical execution Recruit, lead, mentor, and develop a cross-functional team spanning IT support, enterprise apps, and workplace strategy team. Set clear goals, foster accountability, and create career growth opportunities across disciplines. Drive retention and engagement through leadership that inspires operational excellence. Contribute to the design and execution of Highspot’s global workforce strategy ensuring we are hiring people in the best Geos to maximize effectiveness. Act as the primary IT point of contact for India-based operations, building strong relationships with global teams across Finance, HR, Security, and Engineering. Lead or contribute to cross-functional projects, acting as a local advocate and ensuring regional needs are met. Direct Manager of India Office Manager(s) assisting with complex and or large scale projects and ensuring service excellence and consistency in day to day operations. Partner with Global Workplace Strategy and Facilities leader and team(s) to align on standards and execution. Collaborate with senior leadership, key partners in IT, People, Legal, Finance, and Security to provide oversight on key workplace initiatives and help clear any blockers. Ensure a productive, secure, and high-quality in-office experience for employees. Required Qualifications 10+ years in IT with demonstrated leadership across infrastructure, enterprise systems, and facilities. Experience managing enterprise applications teams, including Workday and NetSuite Analysts and Developers, to meet the evolving needs of a global SaaS organization. Minimum 5 years of experience managing and scaling IT teams in India for a US based SaaS company Proven success in aligning India-based technology operations with the needs of a U.S. headquartered company. Hands-on experience in enterprise systems (Okta, Jamf, Intune, Slack, Jira) Experience configuring and managing IT infrastructure including Firewall, Access Points, Switches and A/V equipment Excellent communication, stakeholder management, and cross-functional collaboration skills. Demonstrated experience aligning with global IT strategy while effectively guiding and influencing local business leaders. Experience directly managing employees who also have a dotted-line reporting relationship to U.S. based functional leaders. Experience supporting IT and application strategy in a SaaS or B2B software environment preferred. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a Senior Full Stack Software Engineer who will bring creativity and experience as they work collaboratively with a talented team. As a senior full stack engineer, you will be responsible for leading the design and development of core frontend features of the Highspot platform. Our ideal candidate understands how to build customer-facing web applications; they are a skilled communicator who enjoys working collaboratively with designers, product managers, and engineers; they are self-managed, curious, and resourceful. Responsibilities Partner with UX, Product Management, Data Science, and other teams to create software that customers love Develop new customer-facing product features Recommend and drive frontend infrastructure improvements Collaborate with our UI/UX designers and Product owners to translate product ideas, specifications, and mocks into fully functional and accessible user experiences Maximise what is possible with JavaScript, CSS, and HTML in the browser Drive our crew’s technical vision and implementation strategy Mentor and empower your team members Collaborate with the broader Engineering team on overall technical strategy, processes and frontend infrastructure Required Qualifications You should possess expertise in ReactJS, Redux You should possess 6+ years of experience building front end applications, working with databases, and implementing production-ready high quality features Proficiency in building cross-browser, highly interactive web applications using JavaScript, HTML, and CSS Prior exposure to Postgres, Padrino or Ruby on Rails framework is a plus Competency in conducting unit and integration tests using Jest, React testing library, and RSpec Ability to perform end-to-end automation tests with Test Cafe Proficiency in building, integrating with, and supporting APIs and web services using a variety of languages, data formats, and data transformations Demonstrated ability to effectively collaborate with cross-functional teams, including designers, product managers, and other developers, to develop and deliver high-quality applications An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals Comfortable with modern open source technologies and tools Experience developing software products, scalable internet software, and applications using a range of software models including object-oriented and functional design patterns B.S./M.S. in Computer Science or equivalent industry experience Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We’re building a world-class global Security team as part of our Trust Program. We're looking for versatile, practical Security Engineers to join our rapidly growing global Security Team at Highspot Hyderabad. As our engineering presence scales globally, we’re expanding our security footprint in our India Engineering hub to strengthen our 24/7 security coverage and deepen our ability to meet the evolving needs of our customers and product teams worldwide. In this dynamic and cross-functional role, you’ll gain broad exposure by engaging in diverse projects spanning multiple security functional areas - application security, infrastructure scanning, security operations, and incident response. Your responsibilities might include securing our product, participation in penetration testing as part of a security operation, identifying and remediating vulnerabilities, managing real-world security incidents, and enhancing our detection and response capabilities through automation and curiosity. You will partner closely with local security, IT, product engineering, and infrastructure teams and US-based security colleagues leveraging US based expertise during an initial 3–6 month period of guided close partnership. You'll be building foundations for strong, scalable security ownership, with the goal of enabling you to operate with increasing self-reliance over time, while continuing to collaborate and contribute to an inclusive, supportive, and globally-distributed team environment. Responsibilities Contribute to application security assessments, threat modeling, and secure code reviews across product features, internal tools, endpoints, and third-party integrations. Collaborate directly with product engineering to implement secure-by-default and privacy-by-design best practices within our software development lifecycle (SDLC). Actively participate in, investigate and respond to security incidents, including detection, triage, containment, and root cause analysis. Gain experience and mentorship from seasoned security professionals while contributing to a growing, collaborative, and high-impact global security team. Build and enhance security detection rules, automate response workflows, and optimize alert management across cloud environments, corporate infrastructure, and SaaS platforms. Contribute to internal penetration tests, security-centered engineering follow-ups, and respond effectively to vulnerabilities identified by internal teams and external sources. Continuously Improve tooling, visibility, and workflows for security across our environments (e.g. Github, DAST/SAST, infrastructure scanners, SIEM/SOAR, etc.) Clearly document finding, decisions, and processes clearly and contribute to security playbooks and knowledge bases. Respond to security requests via asksecurity@ and contribute to sprint-led initiatives, balancing strategic priorities with day-to-day execution and security operations. Support in on-call rotations to maintain continuous security coverage and promptly respond to incidents, ensuring the security and resilience of our 24x7 platform and global workforce. Required Qualifications 4+ years of progressive experience in security engineering, application security, DevSecOps, detection and response, or related security discipline and proven ability to engage effectively across these domains. Working knowledge of at least one programming language (Python, Ruby, Go, Rust, Javascript) and comfortable reading and critically reviewing code in languages you may not have deep proficiency in. Familiarity with cloud-native architectures (e.g. AWS, containers, microservices) and an understanding of common cloud security risks and mitigations. Experience with deploying, operating, and interpreting results from security tools such as static analyzers, web vulnerability scanners, supply chain analysis scanners, and host-based intrusion detection systems. Understanding of CI/CD environments and ability to integrate security into DevOps workflows. Practical experience with incident response, SIEM/SOAR, or participation in penetration testing as part of a security operations function. Demonstrated proactive approach, eagerness towards continuous learning mindset, and genuine curiosity about emerging security trends, threats, and technologies. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We’re looking for a collaborative, self-motivated, growth-minded, and unabashedly detail-obsessed Technical Project Manager to join our rapidly-growing Product Engineering team. This person will fill a pivotal role on the broader Product Team, operating at the confluence of Product Management, Engineering, Design, and Customer Service. The right candidate for this role is a highly organized and knowledgeable agile practitioner who fluently speaks the language of SaaS products and technologies (though not necessarily a developer), and who knows how to apply and adapt processes commensurate with the company’s size, culture, challenges, and strategic objectives. Responsibilities Work closely with Product Management, Design, and Engineering to understand new features and product enhancements, ensuring that they are effectively documented and communicated, thoughtfully implemented, and thoroughly tested. Collaborate with Product Management, QA, Design, and Engineering to develop a plan for the release and track the team’s delivery to that plan. Host and facilitate technical team meetings to ensure teams are on track, open questions are closed quickly, and obstacles are removed. Drive strategic projects or initiatives that span across multiple teams and organizations Partner with QA to help suffuse quality and effective testing through every stage of the SDLC. Create tools and optimize cross-functional development processes to meet the scaling organization’s needs and deliver predictable results. Teach and model agile processes. Write and manage technical documentation. Anticipate and resolve risks and roadblocks to ensure projects are completed on time. Lead a variety of projects that intersect with product engineering; for example, initiatives related to compliance, business intelligence, reporting, and selection of technology and vendors. Required Quialifications Proven success as a project manager for globally distributed software teams Knowledgeable with agile software development methodologies and productivity tools. Experience owning and iterating on team agile scrum process and ceremonies (refinement, planning, standups, retros) Strong experience driving strategic projects and initiatives with multiple stakeholders Familiar with web application UX/UI design process Ability to identify, prioritize, and successfully execute on competing priorities. Strong written and verbal communication skills across both technical and non-technical audiences. Strong problem solving and organizational skills. Software development experience is a plus, but not required. Passionate about creating compelling data-driven experiences. Entrepreneurial spirit, priding yourself on getting things done with a high level of quality. Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Product Management team reporting to a Director of Product Management in our Search, ML & AI pillar. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features and will be very hands-on. You will be working very closely with senior engineering team and experienced design partners. The Product Manager role has a large area of ownership within the product portfolio, for which you will define a vision and roadmap. You will work with a feature crew of dedicated engineers and designers to identify, define, validate, and ship features. You will leverage telemetry and analytics to measure and drive adoption. The Search, ML & AI pillar is responsible for machine learning based experiences including search and recommendation engines. It also serves as the center of excellence for the development of generative AI features. Our mission in the Search, ML & AI pillar is to enable the product organization to efficiently ship innovative, high quality, and highly adopted AI features to our customers. We accomplish this both through standalone innovation and deep integration with the rest of the Highspot platform. Our ideal candidate is someone with a proven track record in machine learning and/or search who enjoys collaborating with a broad range of stakeholders across the organization and is hungry to innovate. To be effective in this role, this person can partner deeply with engineering while working closely with feature PMs to deliver high impact solutions to our customers. They will become the product expert in this space, collaborating with other disciplines to build a vision, strategy and roadmap that delivers quality and innovation. Responsibilities You will work with customers, stakeholders and cross-discipline peers to create a vision, strategy, roadmap and success metrics, prioritize problems and define requirements, then manage the backlog through the product development process from discovery to general availability. You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects. You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated. You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts. You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition. Required Qualifications This is a Senior-level position. You have been building software products for some time and have 7+ years of experience shipping products as a PM in an agile/scrum/kanban environment. 2+ years of experience in working with enterprise/ web search quality and experiences is preferred You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there. You are able to consider and balance the many different data points and opinions about your area of ownership. You are able to understand existing systems and synthesize to derive insights for improvements You are excellent at communication and can communicate and articulate the strategy and roadmap to execs, team members and customers. This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs. You are able to comfortably handle many concurrent projects and todo’s, and instinctively re-prioritize often without needing guidance. Highspot is in a high growth stage and you will be comfortable with the level of ambiguity and workload that entails. You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to. You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products. You can lead teams through difficult decisions. You are skilled at influencing people without authority. You have strong data skills in quantitative analytics and qualitative user research. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Product Management team reporting to the Director of Product Management. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features, and will be very hands-on. You will be working very closely with design, user research and engineering to think critically and collaboratively about how to solve complex customer problems. Over time, you will have the opportunity to help shape and grow not just the product, but also the team. The Senior Product Manager role has a significant area of ownership within the product portfolio, and works with a feature crew of engineers and designers to identify, define, validate, and ship features. Our mission is to unlock sales manager efficiency and effectiveness with coaching. We accomplish this through standalone innovation, and deep integration with the rest of the Highspot platform. Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders. Responsibilities You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability. You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects. You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated. You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts. You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition. Required Qualifications This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum / kanban environment. You have experience working on complex user scenarios, with multiple personas interacting through the tool. You have experience understanding intricate systems, and partnering with Design to deliver simple, yet powerful, user experiences. You are incredibly detail oriented, and enjoy polishing the experience of your customers. You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there. You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives. You can communicate and articulate the strategy and roadmap to execs, team members and customers. You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products. This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs. You are able to comfortably handle many concurrent projects and to do's, and instinctively re-prioritize often without needing guidance. Highspot is in the growth/scale stage and you will be comfortable with the level of ambiguity and workload that entails. You are a strong communicator and can lead teams through difficult decisions. You have strong data skills in quantitative analytics and qualitative user research. You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our mid to upper market customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products. Responsibilities Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions. Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments. Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively. Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth. Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success. Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback. Deftly manage customer expectations and deliverables through effective communication and stakeholder management. Required Qualifications 6+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer or similar role with a SaaS based product/services company. 3–4 years of experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365) Proven experience working with SSO solutions, and hands-on expertise in technical areas such as API integrations and email deliverability. Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem. Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse. Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions. Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role As a Financial Application Analyst at Highspot, you will focus on leveraging your expertise in supporting NetSuite OneWorld and its associated modules. This role requires a deep understanding of NetSuite, including Order-to Cash, Fixed Asset Management, ARM, and Multi-Book modules, while providing opportunities to broaden your experience across Highspot’s financial systems. You’ll have the chance to grow your knowledge by learning and supporting additional financial systems, such as Coupa, Tesorio, and ZoneBilling, as well as contributing to integrations with tools like Workato. Your responsibilities will include managing new financial software implementations, driving automation for process improvement, and supporting system scalability in a fast-paced, global SaaS environment. This is an exciting opportunity to build on your NetSuite expertise while developing a comprehensive understanding of Highspot’s financial tech stack. Responsibilities Design and implement scalable solutions to address complex accounting and business challenges. Manage and support the overall NetSuite application, including configuration, customization, and administration. Lead key NetSuite and financial system implementations, enhancements, and customizations as both a project manager and technical resource. Collaborate with stakeholders across Accounting, Finance, IT, and Operations to maintain and enhance NetSuite and other financial systems. Serve as the primary resource for NetSuite functionality, providing guidance and support to users and stakeholders. Stay up to date with NetSuite releases, features, and best practices, recommending and implementing updates or enhancements as needed. Develop and deliver customized reports and dashboards tailored to user and role-specific needs. Manage user access, roles, and permissions within financial systems. Assist in implementing and supporting new financial systems as business needs evolve. Support and enhance other key financial systems, such as Coupa and Tesorio. Train employees on effective and efficient use of financial systems and tools. Analyze business requirements, document solutions, and facilitate design and review sessions with technical and business stakeholders. Identify opportunities for automation and process improvement to enhance quality and efficiency. Create and maintain detailed documentation for financial systems and business processes. Provide first-line support for financial systems, ensuring timely resolution of issues. Manage project deliverables, scope, and expectations across cross-functional teams. Required Qualifications Minimum of 4+ years of hands-on experience with Netsuite Administration in fast-paced, high-growth global companies. Strong background and extensive hands-on experience with Financial Accounting (FAM), Advanced Revenue Management (ARM), and Multi-Book modules is required. The ideal candidate will have a proven track record of successfully implementing and/or supporting these modules in a global environment. Strong track record of managing projects and competing priorities to deliver real value to the business. Proven track record of successfully leading NetSuite implementation projects or major system enhancements. Ability to work well with others in a collaborative, cross-team environment Strong understanding of finance and accounting principles, including financial reporting, budgeting, and forecasting. Solid knowledge of business processes related to finance and accounting, and the ability to translate them into effective system solutions. Experience in conducting system audits, identifying areas for improvement, and implementing optimization strategies. Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues independently Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to adapt to changing priorities and work in a fast-paced, deadline-driven environment. Experience as a Coupa Admin preferred but not required Experience using Boomi to integrate Netsuite with other systems preferred but not required Experience working with CPQ and Billing tools and integrating them with Netsuite preferred Sarbanes-Oxley (SOX) experience preferred Must have the ability to work a schedule that includes availability until 12 PM PST to ensure sufficient overlap with the 9 AM to 5 PM PST workday Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are a community of engineers working at the intersection of business software, artificial intelligence, and great design. We are looking to complement our engineering team with a Senior Frontend Software Engineer. As a Highspot Senior Frontend Software Engineer, you will be responsible for all aspects of the software lifecycle – including feature design, architecture, implementation, testing, monitoring, and diagnostics. This is a role that works closely with Product Management, Design, and Backend Engineering teams. Some of the frontend technologies that we use include: JavaScript, HTML5, CSS3, React, Backbone, Underscore, and jQuery. Responsibilities Develop new customer-facing product features Recommend and drive frontend infrastructure improvements. Collaborate with our UI/UX designers and Product owners to translate product ideas, specifications, and mocks into fully functional and accessible user experiences. Maximize what is possible with JavaScript, CSS, and HTML in the browser. Drive our crew’s technical vision and implementation strategy Mentor and empower your team members. Collaborate with the broader Engineering team on overall technical strategy, processes and frontend infrastructure. Required Qualifications Proficiency in building cross-browser, highly interactive web applications using JavaScript, HTML, and CSS Comfortable with modern open source technologies and tools such as React Familiarity with consuming RESTful APIs 3+ years of commercial software development using React. 6+ years of professional software development Experience architecting, building, and deploying mid-to-large size web applications Desire to learn, grow, lead and empower others Strong communication skills Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About the Role We are seeking highly skilled and motivated Infrastructure Platform Engineers to join our dynamic engineering team at Highspot. As a key member of our team, you will play a crucial role in designing, developing, and delivering cutting-edge software solutions that drive the success of our sales enablement platform. Responsibilities Design and implement infrastructure platforms leveraging Kubernetes, cloud services (AWS, Azure, GCP), and modern orchestration tools. Create and maintain infrastructure as code (IaC) using tools like Terraform, Chef, Ansible. Integrate and manage observability tools like New Relic, Prometheus, and Grafana to ensure visibility into platform performance. Implement strategies for event-driven autoscaling and efficient resource allocation using Kubernetes and tools like Karpenter or Argo. Automate repetitive tasks and workflows to improve team efficiency and reduce human errors using Bash, Ruby and Python. Stay updated with industry trends and technologies to drive innovation and improve existing systems. Ability to collaborate across teams and communicate effectively with both technical and non-technical stakeholders. Required Qualifications Bachelors or Masters degree in Computer Science or related field. 3+ years of experience in Devops roles, with a strong focus on building CI/CD pipelines Expertise in Kubernetes, containerization (Docker), and orchestration tools. Strong experience with cloud platforms like AWS, Azure, or GCP. Proficiency in Infrastructure as Code (IaC) tools such as Terraform, Chef, or Ansible. Hands-on experience with observability tools (e.g., New Relic, Prometheus, Grafana). Proficient in scripting and programming languages (e.g., Python, Go, Bash). Knowledge of event-driven autoscaling and advanced Kubernetes configurations. Familiarity with CI/CD pipelines and tools like Buildkite, Spinnaker or GitHub Actions. Experience with modern software development practices such as microservices architecture, containerization, and DevOps. Strong understanding of distributed systems, scalability, high availability and performance optimization. Excellent problem-solving skills and ability to work in a fast-paced environment. #LI-NS1 Equal Opportunity Statement Did you read the requirements as a checklist and not tick every box? Dont rule yourself out! If this role resonates with you, hit the apply button.

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We're expanding our Post-Sales team in Hyderabad and looking for experienced Customer Success Managers to join us. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success. Passion for driving to tangible business outcomes is key. Success is denominated in the form of the sellers, Below the Line (BTL), On the Line (OTL), and Above the Line (ATL) satisfaction and assessment of Highspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy. The CSM is expected to understand customers' needs and strategically expand engagement with Highspot. They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational levels and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations, and achieves expertise in the Highspot platform. Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews, and Strategic Business Reviews, while partnering with Account Management for renewals and expansions. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest problems. As a key member of our post-sales team, the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention. CSMs may serve in roles that are directly customer-facing, accountable directly for a book of business, or maybe in support of a book of large and/or strategic customers, accountable for key work streams that impact value & revenue, alongside in-region CSMs. This role may cover our global customer base. Responsibilities Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention. Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals. Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth. Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information. Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement. Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships. Collaborate with your Account Management partners on account strategy and execution. Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey KPIs: Your key KPIs will include, but not limited to, Customer Retention, Churn Rate, Expansion and upsell revenue, NPS and CSAT scores Required Qualifications 5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally Strong collaboration skills to influence and gain alignment across internal and external stakeholders Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions. Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product. Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions. Loves to learn about sophisticated technical products and to understand the intricacies of how they work. A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit. You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers, but you know how to find them. You have a strong background in project management, organizing complex customer engagements across multiple stakeholder groups. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a talented Graphic Designer with 5+ years of experience to conceptualise and create visually compelling designs across print and digital media. This role involves developing creative concepts, collaborating with clients and internal teams, and managing multiple design projects. Responsibilities Craft Engaging User Experiences: Design and implement user experiences that are not only visually appealing but also intuitive and effective, helping users navigate Highspot's features and content seamlessly. Smartpage Template Design: Develop and refine SmartPage templates (homepages, navigational pages, sales plays, digital sales rooms, lessons) that are central to the user experience, ensuring they align with user needs and business objectives Lead Customer Discovery Sessions: Facilitate design discovery sessions with customers to uncover their specific requirements and challenges, and translate these insights into actionable design strategies Provide Strategic Design Guidance: Offer expert advice on user-centric design principles, ensuring that the solutions you create are aligned with the customer’s goals and contribute to a better user experience Support Sales Enablement Initiatives: Collaborate with Sales and Customer Success teams to showcase how well-designed user experiences can drive engagement and effectiveness in sales enablement Visual Branding: Create custom visual elements, such as banners and icons, that are consistent with the customer’s brand and enhance the overall user experience within their Highspot environment Required Qualifications 5+ years of experience in graphic designing Must possess excellent communication and presentation skills Must have experience working with the US (North America) and/or EU markets, particularly in the Mid-Market and Enterprise segments Must have expertise to the entire in Adobe suite Must have working knowledge of Figma for UI/UX design and prototyping. Must have working knowledge of Sketch for web and mobile UI design. Good to have working knowledge of CorelDRAW, Canva, InVision Good to have working knowledge of HTML and CSS Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a skilled and passionate Data Analyst with experience working within the entire analytics lifecycle. As a Data Analyst, you will be responsible for analyzing large and complex data sets to identify patterns, create new metrics, develop predictive models, build dashboards, and generate insights that drive business decisions. You will lead high-visibility high-impact projects and work closely with a skilled and diverse group of domain experts, company leaders, software engineers, data analysts, data engineers, and beyond. Responsibilities Analyze core business topics using Highspot’s product and business data (such as user behavior on the Highspot platform, customer health, and the operations of our internal teams) to gain insights that will drive product development and enhance platform effectiveness. Partner with cross-functional teams and identify opportunities where statistics, machine learning, and operations research techniques can be used to make a significant impact and then design, develop, deploy and monitor those solutions. Partner with our Data Engineering team to conceptualize data pipelines that can extract data and insights for daily business management in an automated manner. Define top-level business, team, and product metrics and build automated reports in close coordination with cross-functional stakeholders. Cultivate a nuanced understanding of Highspot's data and lead research to uncover new opportunities for analytics within Highspot’s product and business. Required Qualifications Advanced degree (MS, BS) in Data Science, Computer Science, Artificial Intelligence, Statistics, or related quantitative fields. 6+ years of experience using SQL to extract and transform complex structured and semi-structured data from a data warehouse (Snowflake, Postgres, Mongo etc). 2+ years of experience using Tableau to build impactful reports and dashboards. 6+ years of experience in Python and related analytics libraries to wrangle, visualize, analyze, and build statistical/Machine Learning models. 6+ years of experience in designing, developing and deploying predictive models to address real-world business problems; relevant techniques include regression, classification, clustering, dimensionality reduction, ensemble methods, recommender systems, and linear/integer programs. 2+ years of experience using git to version control code and collaborate with other Data Analysts and Engineers on projects. 2+ years of experience working with AWS cloud technology. Demonstrable track record of dealing well with ambiguity, prioritizing needs, and solving impactful business problems. Excellent written and verbal communication skills to explain complex research to technical and non-technical audiences and to publish insights from your work. Driven by empathy to support, learn, and contribute to a team’s success. Prior experience working remotely with a team based in the U.S. is preferred. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform. Responsibilities Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment. Become a trusted customer advisor, engaging with a wide range of people, from the most senior to the most junior. Help the customer get the most value from Highspot. Design the solution in collaboration with the customer, develop project plans, and execute on them. Deliver and launch solutions on time that meet customer needs. Train users to take full advantage of the product. Work closely with the account team to support the sales process and grow revenue. Collaborate with the engineering team on evolving the product to better meet customer needs. Required Qualifications 3-5+ years of relevant experience (consulting, client management, professional services, or sales engineering experience); ideally including enterprise implementations. Bachelor's degree required. (Degree is in a STEM field preferred) Excellent written and verbal communication skills. Experience working in a Software-as-a-Service (SaaS) environment and within a product-driven company Proven track record of managing end-to-end software implementation processes involving many stakeholders and delivering results on time with high quality. Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time. Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information. Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are seeking a seasoned legal manager to lead legal matters across corporate governance, commercial transactions, employment law, data privacy, and regulatory compliance. This role will serve as a key advisor to internal teams, ensuring legal risks are effectively managed while supporting the company’s growth and innovation. The ideal candidate will have deep expertise in contract negotiation, regulatory frameworks, and emerging legal trends in AI and data protection. Responsibilities Contract Negotiation & Commercial Transactions: Draft, review, and negotiate complex agreements, including SaaS contracts, licensing agreements, vendor agreements, and strategic partnerships. Corporate Governance & Risk Management: Advise on corporate governance matters, oversee entity management, and ensure compliance with global corporate regulations. Employment Law & HR Support: Partner with HR to manage employment policies, workplace investigations, and compliance with labor laws. Product Counseling & Regulatory Compliance: Guide product and engineering teams on compliance with technology laws, AI regulations, and data privacy frameworks. Data Protection & Privacy Oversight: Develop and implement data protection policies, manage compliance with GDPR, India’s data protection laws, and other privacy regulations. Dispute Resolution & Litigation Support: Handle legal disputes, regulatory inquiries, and coordinate with external counsel on litigation matters. Cross-Functional Legal Strategy: Collaborate with business, finance, sales, and compliance teams to align legal strategies with business goals. Process Improvement & Legal Operations: Develop legal templates, policies, and scalable processes to improve efficiency and risk management. Required Qualifications Law degree (LL.B. or equivalent); active Bar Council membership preferred. 10+ years of legal experience in corporate law, commercial transactions, and regulatory compliance, preferably in the SaaS or technology sector. Strong expertise in contract negotiation, corporate governance, employment law, and data privacy regulations. Ability to provide strategic legal advice while balancing business priorities. Excellent communication, stakeholder management, and leadership skills. Experience working in a fast-paced, high-growth environment with global legal exposure. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a versatile and creative Content Experience Specialist to join our growing Highspot team in Hyderabad, India. This isn’t your traditional tech writer role. In addition to writing clear, engaging product documentation, you will help create compelling learning experiences through a variety of media—including videos, gifs, in-app product tours, and adult learning content in a Learning Management System (LMS) setting. You’ll be joining a high-impact team responsible for shaping the way customers discover, understand, and get value from Highspot via self-service channels. This role is ideal for someone who has a passion for clarity, high end-user empathy, and a strong sense of what makes a great user experience. Responsibilities Write and maintain best-in-class technical documentation for Highspot features, ensuring clarity, accuracy, and discoverability. Create engaging multimedia content such as short videos, animated walkthroughs, and annotated product tours to guide users through complex workflows. Design and publish adult learning modules within an LMS, applying instructional design principles to support customer onboarding and ongoing education. Build in-app guidance using tools like Chameleon or Pendo, ensuring messaging is timely, helpful, and integrated seamlessly into the product experience. Collaborate closely with product managers, content creators, designers, engineers, and customer-facing teams to identify common pain points and proactively address them with effective content. Help define and continuously improve the content strategy and voice for all customer-facing education. Apply a UX lens to everything you create—ensuring that written and multimedia assets are intuitive, purposeful, and aligned with user journeys. Analyze content performance using analytics tools to iterate and improve over time. Participate in content audits, peer reviews, and cross-functional content initiatives to ensure consistency and quality.Work in a hybrid environment with three days per week in the Hyderabad office. Collaborate daily with US-based colleagues in a global, distributed team. Required Qualifications 4+ years of experience creating content for a SaaS or B2B software company, with a strong portfolio that includes technical writing and multimedia. Please share your work samples as part of the application process, Exceptional written and verbal communication skills in English. Proven ability to simplify complex technical topics for diverse audiences. Experience creating content across multiple formats: knowledge base articles, videos, eLearning modules, or product tours. Demonstrated user empathy and a passion for improving the customer experience through content. Comfortable working with multiple tools and quickly learning new ones. Organized and self-driven; able to balance multiple projects with high attention to detail. Hands-on experience with video creation/editing tools such as Camtasia, Canva, Descript, or Adobe Premiere. Experience with LMS platforms (e.g., Skilljar, Docebo, SAP Litmos) and instructional design principles. Familiarity with Chameleon, Pendo, WalkMe, or other in-app guidance tools. Experience using analytics tools (e.g., Google Analytics, Amplitude, or Zendesk reporting) to inform content improvements. Exposure to Zendesk Guide or similar documentation tools. Understanding of CRM, sales enablement, or B2B SaaS ecosystems (e.g., Salesforce, Dynamics, Highspot). Basic HTML/CSS knowledge for customizing content presentation. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a Senior Software Engineer who will bring creativity and experience as they work collaboratively with a talented team. As a senior full stack engineer, you will be responsible for leading the design and development of core frontend features of the Highspot platform. Our ideal candidate understands how to build customer-facing web applications; they are a skilled communicator who enjoys working collaboratively with designers, product managers, and engineers; they are self-managed, curious, and resourceful. Responsibilities Partner with UX, Product Management, Data Science, and other teams to create software that customers love Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API Optimise and perform enhancements to large-scale data services built on top of MongoDB, Postgres, Redis, and other technologies Integrate Highspot with external APIs, including third-party Customer Relationship Management (CRM) systems, Content Management Systems (CMS), and other partner applications Collaborate with the Data Science team to integrate advanced machine learning models into the application to deliver cutting edge AI features and help solve complex business problems for customers Build scalable methodologies, tools, and techniques accompanied by excellent technical documentation Stay abreast of new technologies and practices to further enhance team capabilities and your own skill Act as a mentor and source for direction, training, and guidance for more junior engineers Required Qualifications 6-10 years of experience building distributed systems, working with databases, and implementing production-ready high quality features Proficiency in building, integrating with, and supporting APIs and web services using a variety of languages, data formats, and data transformations Demonstrated ability to effectively collaborate with cross-functional teams, including designers, product managers, and other developers, to develop and deliver high-quality applications An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals Comfortable with modern open source technologies and tools Experience developing software products, scalable internet software, and applications using a range of software models including object-oriented and functional design patterns Hands on experience in Ruby is an added advantage Experience in full-stack or frontend development for modern web applications is a plus B.S./M.S. in Computer Science or equivalent industry experience Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are seeking a Designer that has a perfect balance of skills to demonstrate Design excellence, the energy to make it happen, and has the design-maturity to influence for impact while managing ambiguity. You have experience with molding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. You should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and operational skills who is willing to advocate for the position of customers in the face of senior balancing points from Product Management, Design and Engineering leadership. “World-class” is the bar and you have the desire to take us there! Responsibilities Ability to manage ambiguous and complex product areas to deliver strong work on tight schedules Experience working across multiple projects at once Identify and prioritize usage scenarios through customer research and competitive analysis Analyze user feedback and activity to develop personas Create wireframes, storyboards, and screen flows Design functional prototypes to prove out interaction models Strong partnership with engineering and product management to drive shared vision and execution of product plans Required Qualifications Degree in human-computer interaction, interaction design, visual design, or equivalent work experience 5+ years of experience in designing world-class software Expert knowledge of user-centred design principles Fluency and expertise with Figma, and industry standard design tools Solid portfolio of work spanning multiple projects Experience with UX for enterprise software products, channels, or marketplaces a plus Experience working with agile development teams (agile/scrum/kanban) Excellent written and verbal communication skills Excellent interpersonal and collaborative skills Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role As a senior backend engineer, you will be responsible for leading the design and development of core backend features of the Highspot platform. We are looking for a Senior backend Software Engineer who will bring creativity and experience as they work collaboratively with a talented team. Our ideal candidate understands how to build customer-facing software; they are a skilled communicator who enjoys working collaboratively with designers, product managers, and engineers; they are self-managed, curious, and resourceful. Our development stack comprises various technologies including Ruby, Clojure, MongoDB, PostgreSQL, Kafka, Apache Solr and Lucene, Kubernetes, AWS, and Chef. Responsibilities Partner with UX, Product Management, Data Science, and other teams to create software that customers love Develop clean, reusable, supportable, and well-tested RESTful APIs and web services, including Highspot’s external API Optimise and perform enhancements to large-scale data services built on top of MongoDB, Postgres, Redis, and other technologies Integrate Highspot with external APIs, including third-party Customer Relationship Management (CRM) systems, Content Management Systems (CMS), and other partner applications Collaborate with the Data Science team to integrate advanced machine learning models into the application to deliver cutting-edge AI features and help solve complex business problems for customers Build scalable methodologies, tools, and techniques accompanied by excellent technical documentation Stay abreast of new technologies and practices to further enhance team capabilities and your own skill Act as a mentor and source for direction, training, and guidance for more junior engineers Required Qualifications 6 - 10 years of experience building distributed systems, working with databases, and implementing production-ready high quality features Proficiency in building, integrating with, and supporting APIs and web services using a variety of languages, data formats, and data transformations Demonstrated ability to effectively collaborate with cross-functional teams, including designers, product managers, and other developers, to develop and deliver high-quality applications An entrepreneurial spirit: you’re agile, creative, resourceful, and tenacious as you solve problems and achieve team and company goals Comfortable with modern open source technologies and tools Experience developing software products, scalable internet software, and applications using a range of software models including object-oriented and functional design patterns Hands on experience in Ruby is an added advantage Experience in full-stack or frontend development for modern web applications is a plus B.S./M.S. in Computer Science or equivalent industry experience Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less