Technical Support Specialist

Job Description

*Key Responsibilities:* 1. Provide technical support and troubleshooting assistance to customers using Marg Software. 2. Respond to customer inquiries via phone, email, or chat. 3. Resolve customer complaints and issues in a timely and professional manner. 4. Offer solutions and workarounds to customers facing software-related issues. 5. Document customer interactions and issues in a CRM system. 6. Collaborate with internal teams (development, sales) to resolve complex issues. 7. Stay updated on Marg Software features, updates, and best practices. *Requirements:* 1. Excellent communication and interpersonal skills. 2. Strong technical skills, preferably in ERP/accounting software. 3. Ability to work in a fast-paced environment and manage multiple customer interactions. 4. Good problem-solving and analytical skills. 5. Customer-centric approach with a positive attitude. 6. Ability to work independently and as part of a team. 7. Basic knowledge of Marg Software (or willingness to learn). *Soft Skills:* 1. Patience and empathy. 2. Active listening. 3. Clear and concise communication. 4. Time management