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Technical Support Specialist

Technical Support Specialist

2Factor

2 years

0 Lacs

Mumbai Maharashtra India

Posted:1 month ago| Platform:

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Skills Required

support api integration troubleshooting database mysql server unix testing postman test reporting resolve crm marketing linux communication scripting python php

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Technical Support Specialist Location: Mumbai Department: Technical Support Experience Level: 2-3 Years Job Description Role: We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues, & Assistance with telecom regulatory guidelines. Role description • Assist clients by connecting on remote calls, responding to technical queries (via Support Tickets) related to the 2Factor's API Platform • Checking Database (MySQL) & Server Logs (Unix) to troubleshoot SMS delivery issues • Using API Testing tools (Postman) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients • Reporting & Following up with Telecom Operators / Partners to resolve identified issues • Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications (CRM, Marketing tools, etc) Skill Sets: • 2+ Years of experience in Database Queries (MySQL, Linux) • Hands-on experience with API Testing Tools (Like Postman) • Excellent communication & interpersonal skills • Proactive, self-motivated, willing to learn, and a strong team player • Knowledge and working experience in any 1 Scripting Language would be a bonus (Like Unix, Python, GoLang, PHP etc) Show more Show less

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Technical Support Specialist