Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission As a Marketing Operations Associate you’ll enable the Lifecycle Marketing Team to reach the right B2B audiences with the right message at the right time, thereby increasing the number of practices using Zocdoc, adopting our full suite of products, and garnering value from Zocdoc’s platform. You’ll enjoy this role if you... Enjoy independently untangling complex problems and finding efficient, scalable solutions. Are curious and proactive—always looking for ways to make campaigns smarter, faster, or more personalized through data and automation Get satisfaction from bringing order to chaos—whether it’s cleaning up messy data or streamlining a process. Thrive in a cross-functional environment and loves being the connective tissue between data, tools, and people. Find joy in the details and takes pride in delivering polished, error-free work Are dynamic and adaptive and prefer working in fast paced, regularly changing environments. Your Day to Day Is… Audience Sizing: Partner with Lifecycle Marketing Managers, Commercial Analytics, Sales, and Product Teams to determine campaign qualifiers enabling us to predict potential impact and help inform campaign strategy. Audience Creation: Extract, manipulate, and combine data from various sources such as Cistern, Salesforce, Marketo, Braze and Amplitude to create campaign audiences. Assist in audience segmentation based on shared characteristics such as job title, specialty, practice location, product selection, practice tenure, EHR, product login and behavioral activity Provide data for campaign personalization purposes. This will require data scrubbing to ensure the data can be used for customer-facing purposes. Campaign Production: Build and deploy email marketing campaigns end-to-end, including ad hoc sends and multi-step nurture or drip journeys. Over time, this will include creating and managing personalized email campaigns that dynamically adapt to customer data and behavior. Assist with QAing all campaigns to ensure flawless execution and 100% accuracy across copy, links, tracking, and dynamic content Data Hygiene: Help maintain high data quality standards by cleaning audience data for customer-facing use, identifying and removing stale or invalid contacts, and implementing best practices to support email deliverability and engagement. Performance Reporting: Help build dashboards that provide clear, actionable reporting on campaign performance across channels (with an emphasis on email). Process Optimization: Analyze current marketing workflows, particularly those related to audience creation, identify inefficiencies, and recommend improvements to increase campaign velocity and impact. Cross-functional Collaboration: Work closely with Marketing, Data, and Sales Ops teams to ensure seamless campaign execution and accurate data flow across systems. You’d be Successful in This Role if You Have… 2–4 years of experience in data analysis and manipulation, ideally for marketing in a B2B environment. Proven ability to define, size, and segment audiences using multiple data sources and customer attributes. Strong analytical reasoning skills. Ability to understand the relevant data, ask the right questions, and maintain strong data literacy regarding data definitions. Advanced proficiency in querying and manipulating data using tools like Gsheets, Excel & Snowflake. SQL preferred. Experience querying CRMs like Salesforce also preferred Demonstrated interest in learning: Email marketing principles and best practices to ensure email messages are properly constructed to meet industry standards. Marketing automation platforms like Adobe Marketo, Braze and Customer Relationship Management Tools like Salesforce CDPs etc. Salesforce experience preferred. Best practices for data hygiene, list management, and email deliverability. Exceptional attention to detail, especially in QAing campaigns and validating data for customer-facing use. Familiarity with reporting tools like Looker, Snowflake, or Amplitude and experience designing reporting dashboards in Excel or similar tool. A Bachelor’s degree from a top tier institution with a minimum of 60% in 10th/12th/ graduation. Strong project management skills. Excellent verbal and written communication skills. Independent problem-solving capabilities. Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2022-2024 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission Zocdoc’s most important asset is our people. In your role as an HR Business Partner you play a critical role in fostering an employee experience that is caring, smart, and simple, empowering team members to drive impactful business outcomes. In your role you’ll work with our People teams in India and US to provide coaching and support to Zocdoc’s managers, leaders, and employees. You’ll also play a key role in helping us continue to transform and improve our HRBP team, adding science and process that enables us to scale and improve the lives of our employees. By positively impacting employee satisfaction, retention, and career development, you’re empowering Zocdoc’rs to give power back to the patient. You’ll enjoy this role if you are… Resourceful and comfortable navigating ambiguity Highly structured, organized, and process oriented, but know how to be flexible Comfortable making tough decisions based upon policy, data, and experience A builder. We’re working to add science and process to our HRBP team and want you to be a part of the journey The kind of person who isn’t afraid to ask questions and learn from failure An excellent communicator, both in written and verbal form Highly trustworthy. You handle information with great discretion and diplomacy Extremely attentive to detail. You understand the impact …. Team oriented and have an ownership mentality. You view your work as a reflection of your brand Autonomous, urgent, and creative. You genuinely believe your role can improve the lives of others Your day to day is… Collaborating with managers and the people operations team around sensitive situations including: performance management, investigations, terminations, and employee exit interviews Creating strong relationships with employees, management, and leadership team via coaching and mentoring Providing coaching and guidance to our leaders around employee relations, and Zocdoc practices and policies Partnering with the broader people team on performance review cycles, talent assessments, compensation and internal mobility processes Executing new processes and policies. Our goal is to create trust with partners, operate more efficiently and equitably, and help enable incredible business outcomes Proactively managing legal and compliance risks Identifying opportunities for improvement with cross functional stakeholders: People Operations, DEI action group, ERGs, Recruiting, Total Rewards, Office, and Legal Serving as a first point of contact for employee questions including but not limited to: company policy, employee relations, career trajectory, and learning and development Work alongside our US teams and assist them resolving tickets in EST hours Shift Timing : 6pm to 3am IST You’ll be successful in this role if you have… 6-8 years of core HRBP experience Strong detail orientation and an ownership mentality Demonstrated background in employee relations and employee investigations A compassionate but consultative, and confident approach with a diverse array of stakeholders Knowledge of excel, project management tools (jira for ex) and reporting and tracking Proven critical thinking, and problem-solving skills. You are comfortable leveraging data to identify insights and trends Experience working with different verticals and Business Units Incredible discretion: you can be trusted to handle sensitive and confidential information A strong bias to action. You’re comfortable working autonomously and navigating ambiguity Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success No problem working in night shifts. We are looking at people who can work overlapping hours to support our teams across IST and EST hours An understanding of India Labour Laws and Corporate Laws Knowledge of Workday Humility. You believe in treating all people with dignity and respect, regardless of title or tenure An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work 2024-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Data Mapping - Freelancer (JD) Our Mission: Healthcare is too hard. At Zocdoc, we strive every day to make it easier for patients to get the care they need. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference weve made in their lives. You can hear some of their stories here. Your Impact on Our Mission: As a freelancer insurance mapper, youll add information related to health insurances for healthcare professionals on their Zocdoc profiles that will enable them to provide the desired care to the patients. You’ll Enjoy This Role if You Have a keen eye for detail Are outstanding in communicating effectively (both verbal and written) Are a team player, who is eager to work in an extremely happy, fun, and progressive environment Are remarkable at time management and prioritization, managing large sets of data efficiently Have working knowledge of MS Excel and/or Google Spreadsheet Your Day to Day Is You’ll primarily work on mapping insurance plans relevant to doctor profiles. You will also: Receive adequate training on work tools and process workflow to have sound knowledge and understanding Resolve allocated tickets/ emails in a timely manner Meet or exceed metric goals for both productivity and accuracy Daily reporting of work done in the available reporting tools Promptly communicate any glitches, impediments in the process workflow to team head and respond to emails in an appropriate and timely manner Be aware of the latest guidelines and policies impacting work You’d be Successful in This Role if You Have At least Higher Secondary Certificate with minimum of 60% 0-2 years of work experience Proficiency in MS Excel, Google Sheets, MS Word Basics of SQL Data Querying Excellent verbal and written communication skills in English Ability to learn quickly and readily adapt to change Strong analytical skills, high attention to detail and sharp focus Strong interpersonal and team skills, but still be able to work independently to accomplish team goals. Preferred candidate profile

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission In this position, you will become the guardian of our data ecosystem. You will proactively manage, structure, and analyze high-volume data, transforming raw information into a strategic asset. You will leverage your analytical prowess to identify and resolve data discrepancies, ensuring unparalleled accuracy in client-level records. Your expertise will be instrumental in maintaining robust data integrity, driving continuous improvement, and empowering our organization with reliable, actionable insights. Your day to day is... Utilize SQL to extract, manipulate, audit, and analyze data Utilize AI prompts to achieve overall workflow efficiency Develop and maintain custom scripts using Google Apps Script to automate routine tasks Troubleshoot and optimize existing Apps Script applications to ensure functionality, scalability, and improved performance Generate regular and ad-hoc reports on Salesforce or Looker to support business decisions, highlighting actionable insights and trends Build and maintain a reporting infrastructure that integrates data from various sources You’ll Be Successful In This Role If You Have… At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) At least 3-4 years of work experience Advanced expertise in SQL, with a strong ability to write, optimize, and troubleshoot complex queries. Experience with tools like SalesForce or Looker. Ability to create insightful dashboards and reports Proven ability to use AI tools to automate tasks. Advanced skills in Microsoft Excel and Google Sheets especially AppScripts, with experience in using advanced functions for data analysis and reporting. Exceptional attention to detail and accuracy in working with complex data Strong problem-solving skills and the ability to analyze and resolve data discrepancies. Ability to manage and prioritize multiple tasks in a fast-paced environment and a high sense of accountability and urgency Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly and effectively. A background in US healthcare or Healthcare Tech companies is a plus. Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a Great Place to Work 2024-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission You will work directly with Provider Set Up Teams to transform operational and execution activities into actionable insights. Using data metrics, analysis, and visualization, you will create user stories that optimize workflows, projects, and team performance , and help our business run smoothly. You’ll enjoy this role if you are… Detail-oriented and results-driven with a proactive approach to drafting meaningful insights and derivations from various data sources Adapt at balancing independent work and collaboration while thriving in a dynamic and fast-paced environment Eager to leverage emerging technologies, with a particular interest in machine learning and artificial intelligence, to drive innovation Technically proficient in data extraction and analysis Excellent communication and multitasking skills with a proven ability to learn quickly and adapt to new challenges Your Day to Day Is… Collaborate with cross-functional teams and leadership to develop or refine performance metrics tailored to specific business projects and goals. Oversee projects from start to finish, including tasks like data analysis, visualization, testing, deployment, and documentation to evaluate outcomes and measure success effectively. Implement standardized practices for data interpretation and management to ensure consistency and data integrity across various teams and projects. Identify and streamline inefficient workflows by leveraging data dashboards and consolidated data sources, reducing redundancy and establishing a single source of truth. Design and build customized queries and dashboards to fulfill data requests and support business decision-making. Provide training and support to end-users, helping them understand and utilize new reports and dashboards to drive performance. You’d be Successful in This Role if You Have… A Bachelor’s degree from a top tier institution with a minimum of 60% in 10th/12th/ graduation Excellent verbal and written communication skills 4+ years of work experience in data management, data analysis, data visualization, metrics tracking, and complex data modeling Advanced proficiency in SQL Advanced proficiency in Salesforce Reporting Tools Advanced proficiency in any dashboarding tool (prefer experience in Looker, LookML) Proficiency in Python (Good to have) Independent problem-solving capabilities Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work 2024-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Job Description: https://www.zocdoc.com/about/careers-list/?job_id=Marketing-Operations-Senior-Associate-6793750

Our Mission Healthcare should work for patients, but it doesn t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc s mission is to give power to the patient. To do that, we ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission: You will work directly with Provider Set Up Teams to transform operational and execution activities into actionable insights. Using data metrics, analysis, and visualization, you will create user stories that optimize workflows, projects, and team performance , and help our business run smoothly. You ll enjoy this role if you are Detail-oriented and results-driven with a proactive approach to drafting meaningful insights and derivations from various data sources Adapt at balancing independent work and collaboration while thriving in a dynamic and fast-paced environment Eager to leverage emerging technologies, with a particular interest in machine learning and artificial intelligence, to drive innovation Technically proficient in data extraction and analysis Excellent communication and multitasking skills with a proven ability to learn quickly and adapt to new challenges Your Day to Day Is Collaborate with cross-functional teams and leadership to develop or refine performance metrics tailored to specific business projects and goals. Oversee projects from start to finish, including tasks like data analysis, visualization, testing, deployment, and documentation to evaluate outcomes and measure success effectively. Implement standardized practices for data interpretation and management to ensure consistency and data integrity across various teams and projects. Identify and streamline inefficient workflows by leveraging data dashboards and consolidated data sources, reducing redundancy and establishing a single source of truth. Design and build customized queries and dashboards to fulfill data requests and support business decision-making. Provide training and support to end-users, helping them understand and utilize new reports and dashboards to drive performance. You d be Successful in This Role if You Have A Bachelor s degree from a top tier institution with a minimum of 60% in 10th/12th/ graduation Excellent verbal and written communication skills 4+ years of work experience in data management, data analysis, data visualization, metrics tracking, and complex data modeling Advanced proficiency in SQL Advanced proficiency in Salesforce Reporting Tools Advanced proficiency in any dashboarding tool (prefer experience in Looker, LookML) Proficiency in Python (Good to have) Independent problem-solving capabilities Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks - think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave(over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work 2024-2025 About us Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

As a Patient Experience Specialist, you'll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdocr, you will realize, our customer service team touts an incredible, supportive, and hands on culture. you'll enjoy this role if you are: A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions A team player, who enjoys working in a highly collaborative (and extremely fun) team environment Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems Your day to day is: Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience Using your multitasking abilities to field requests from multiple users simultaneously Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need Youd be successful in this role if you have: A great deal of initiative, resourcefulness, attention to detail, and sense of ownership Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings Top-notch customer service skills (experience at a service-based company is a plus) The ability to quickly learn and thrive in a fast-paced work environment A passion for improving the lives of people through technology is a must Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Daycare/creche facility for kids Corporate we'llness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Annual sponsored health check ups Sabbatical leave (over 5 years)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission As a Patient Experience Specialist, you'll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdoc’r, you will realize, our customer service team touts an incredible, supportive, and hands on culture. You'll Enjoy This Role If You Are A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions A team player, who enjoys working in a highly collaborative (and extremely fun) team environment Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems Your Day To Day Is Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience Using your multitasking abilities to field requests from multiple users simultaneously Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need You'd Be Successful In This Role If You Have A great deal of initiative, resourcefulness, attention to detail, and sense of ownership Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings Top-notch customer service skills (experience at a service-based company is a plus) The ability to quickly learn and thrive in a fast-paced work environment A passion for improving the lives of people through technology is a must Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Daycare/creche facility for kids Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Annual sponsored health check ups Sabbatical leave (over 5 years) About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Senior Analyst, HRIS you’ll play a meaningful role in building and configuring our HRIS (Workday). You’ll work closely with the broader People team, including Shared Services, Recruiting, HRBPs and Finance teams with the functional and technical skills to roll out and maintain sustainable solutions within our HR systems. You’ll enjoy this role if you are… A quick learner and thrive in a fast-paced environment Personally motivated by critical thinking and improving processes A detail-oriented team player with the ability to work independently and manage confidential information in a professional manner The kind of person who can approach a problem, think through system functionality and key business impacts and propose a business workflow to solve it Serious about your work, but not about yourself Your day to day is… Design and maintain scalable and efficient system processes that support our rapid growth while delivering an excellent manager and employee experience Configure and maintain Workday reports, dashboards, security management and business process design Collaborate with business and technical teams to configure and customize Workday functionality, including job profiles, location settings, and one-time payment processes, to align with organizational requirements Provide functional support for end-users helping troubleshoot and resolve system issues Provide training, demonstrations and documentation to business stakeholders with regard to our Workday HRIS Evaluate HRIS needs and propose new or modify existing HRIS functionality to meet changing demands Respond to employee inquiries, support People team cross-functions with transactional management You’ll be successful in this role if you have… Meaningful 3+ years of experience with Workday (Core HCM, Report Writing, Security, Business process design) (Preferred, Advanced Compensation) Workday HCM Certification (Preferred) A fundamental understanding of day-to-day HR processes and annual programs (e.g. Compensation Cycles) Have a basic understanding of Integrations Project management and cross-functional team collaboration experience Excellent analytical and problem-solving skills and can adapt to changing requirements and manage multiple priorities concurrently Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace & BetterLYF Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work in 2024-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission We are looking for a Staff Software Engineer to join our product engineering team at Zocdoc! As an SSE at Zocdoc, you’ll balance individual contribution with mentorship. Full Stack Engineers have the opportunity to work across the stack, front to back and everything in between. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient. You’ll enjoy this role if you are… Passionate about building fully scalable platforms with the latest technologies A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Excited to use technology to enhance the consumer experience Passionate about building diverse and inclusive teams and culture Excited to lead projects and be a mentor for other engineers Your day-to-day is… Contributing to the end-to-end development of consumer-facing applications Building products designed to scale quickly like new patient interactions, real-time video visits and new functionality that helps doctors optimise their Zocdoc experience Shipping efficient and scalable code to millions of users autonomous Driving cross-functional collaboration to solve complex problems and foster a culture of openness, Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr’s alike Mentoring your peers, with the notion that helping others means learning and growing yourself Leading the successful delivery of high-impact projects and features, aligned with technical and business goals. You’ll be successful in this role if you have… Passion for technology and the ability to think critically about the performance, scalability, and reliability of software Implemented fast and efficient software solutions using object-oriented functional languages. Some of the technologies we utilize are React, C#, Scala, and Node.js, however, we are language agnostic Designed and built user-facing web applications that scale 8+ years of professional full-stack development experience. Knowledge of React and C# is a plus as is experience writing automated tests Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counseling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact On Our Mission You will be responsible for translating the operational and execution efforts of different teams into successful user stories using data metrics, data analysis, and automation that will enable them to serve their teams and optimize workflows and projects. You’ll be a key member of the product operations team supporting project management, metrics tracking, data management, dashboard creation, and maintaining product features on the marketplace. Your day-to-day is… Collaborate with stakeholders, and leadership to understand the data requirements for various business units/projects Develop SQL queries to extract the data as per the requirement Create and automate pivots and reports for project-wise data visualization and performance metrics for different projects/teams wherever possible Establish standard methodologies for data management and interpretation across multiple projects to ensure consistent information representation and data quality Work closely with the Sales team to understand the lead pack requirements, filter the practices accordingly and upload them to the Salesforce for easy access Pull various providers and practice lists on a set frequency to identify any new opportunities for the Sales teams to outreach You’ll be successful in this role if you have… A Bachelor’s degree from a reputed institution (minimum of 60% in 10th/12th/graduation) 2+ years of work experience in data management, data analysis, data visualization, and metrics tracking Advanced Proficiency in MS Excel, MS PowerPoint, MS Word, SQL, and Snowflakes, (Tableau and Looker knowledge - good to have) Excellent verbal and written communication skills in English Ability to learn quickly and readily adapt to change Strong analytical skills, operational background, ability to make data-driven decisions, attention to detail, and sharp focus Strong interpersonal skills and ability to work independently to accomplish team goals Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids The chance to create a better healthcare experience for millions of patients! L&D offerings Corporate wellness programs with Headspace. Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Zocdoc is certified as a great place to work in 2024-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission As a Technical Support Specialist, you’ll be responsible for providing exceptional technical support to Zocdoc staff both remotely and on-site. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve IT Support products and services. Our office is located in Koregaon Park and we are looking for candidates who can work from office all 5 days in the night shift (6pm-3am IST). You’ll enjoy this role if you are… Passionate about providing great customer experience A problem solver; you enjoy solving complex problems Excited about learning new technologies Excited to use technology to enhance the consumer experience A self starter and have an entrepreneurial mindset Your day to day is... Working within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues Provide first- and second-level support for network-related issues (LAN, WAN, Wi-Fi, VPN, etc.) Monitor and troubleshoot network performance, connectivity, and hardware (routers, switches, firewalls) Assist in configuring and maintaining network devices, including IP addressing and VLAN setups Escalate complex issues to senior network engineers or external vendors as needed Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines Providing basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems Ensuring quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to Assisting other IT support staff with operational procedures and troubleshooting issues Creating and maintaining detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff Communicating promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools Hardware and software asset management Staff onboarding and off-boarding, including machine imaging and account creation/configuration You’ll be successful in this role if you have… Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience 2+ years experience in a progressively responsible technical support or helpdesk role Strong customer service background Experience in Google Workspace admin Experience with AzureAD, Intune Endpoints Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls) Proficiency with Single Sign-On and Multi-Factor authentication Familiar with JAMF/JSS Suite Scripting experience (BASH, PowerShell, or similar) Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counseling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2025 About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission As an Integration Support Associate, you’ll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences. You’ll Enjoy This Role If You... Are passionate about technology and enthusiastic about bringing solutions to both patients and providers. Are curious people with a love for fixing technology and working with people. Are outstanding in communicating effectively (both verbal and written). A team player who is eager to work in an extremely happy, fun, and progressive environment. Remarkable at time management and prioritization, managing stakeholders and projects simultaneously. Have a knack for quickly understanding technical concepts and troubleshooting issues. Enjoy working with cross-functional teams and collaborating on solutions. Are comfortable handling multiple tasks in a fast-paced environment. Support Your Day-to-Day Responsibilities... Troubleshoot and resolve existing integration issues or requests for local and enterprise clients. Identify the cause of an issue and resolve or recommend a solution to the appropriate parties. Concisely and accurately provide product feedback to Integration Engineers. Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates. Collaborate closely with internal stakeholders to ensure timely issue resolution. Provide outstanding customer service by proactively communicating updates and resolutions. Implementations Deploy and set up new implementations efficiently and accurately. Collaborate with engineering and product teams to ensure seamless integration experiences. Ensure alignment between client requirements and integration functionalities. Maintain implementation timelines and proactively address potential blockers. Learning And Development Attend and participate in team meetings and huddles. Utilize rubrics and peer reviews to learn and improve performance. Provide constructive feedback to coworkers and leaders. Participate in client and cross-team calls and contribute to knowledge-sharing sessions. Continuously learn and stay updated on Zocdoc’s evolving platform and integration technologies. Documentation Update and make corrections to documentation pages when appropriate. Contribute to knowledge base articles to improve the efficiency of issue resolution. Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation. You’d Be Successful in This Role If You Have... Bachelor's or Master's in a related field (with at least 60% score). 0 to 3 years of work experience (Talented Freshers can also apply). A solution-oriented mindset with excellent problem-solving skills. Strong troubleshooting abilities and analytical thinking. Quick learning capability with a passion for technology. Familiarity with APIs, SQL, and system integrations (a plus). Experience with customer support or technical support environments (preferred). Ability to work effectively both independently and collaboratively. Benefits An incredible team of smart and supportive people. A competitive compensation package, including attractive medical insurance. Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids. Corporate wellness programs with Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Sabbatical leave (over 5 years). Annual sponsored health check-ups. Zocdoc is certified as a Great Place to Work in 2024-2025. Join us in transforming healthcare and making a real difference in patients' lives! About Us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice Show more Show less

Specialist, Patient Experience - Pune Our Mission: Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve. Healthcare moves slow. We move fast. Patients deserve speed and convenience. Your Impact on our mission: As a Patient Experience Specialist, you'll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdocr, you will realize, our customer service team touts an incredible, supportive, and hands on culture. You'll enjoy this role if you are: A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions A team player, who enjoys working in a highly collaborative (and extremely fun) team environment Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems Your day to day is: Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience Using your multitasking abilities to field requests from multiple users simultaneously Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need You'd be successful in this role if you have: A great deal of initiative, resourcefulness, attention to detail, and sense of ownership Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings Top-notch customer service skills (experience at a service-based company is a plus) The ability to quickly learn and thrive in a fast-paced work environment A passion for improving the lives of people through technology is a must Candidates from healthcare/health-tech backgrounds are preferred. Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Daycare/creche facility for kids Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Annual sponsored health check ups Sabbatical leave

Our Mission Healthcare should work for patients, but it doesnt. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdocs mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission As a Technical Support Specialist, you’ll be responsible for providing exceptional technical support to Zocdoc staff both remotely and on-site. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve IT Support products and services. Our office is located in Koregaon Park and we are looking for candidates who can work from office all 5 days in the night shift (6pm-3am IST). You’ll enjoy this role if you are Passionate about providing great customer experience A problem solver; you enjoy solving complex problems Excited about learning new technologies Excited to use technology to enhance the consumer experience A self starter and have an entrepreneurial mindset Your day to day is Working within the IT Support Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues Provide first- and second-level support for network-related issues (LAN, WAN, Wi-Fi, VPN, etc.) Monitor and troubleshoot network performance, connectivity, and hardware (routers, switches, firewalls) Assist in configuring and maintaining network devices, including IP addressing and VLAN setups Escalate complex issues to senior network engineers or external vendors as needed Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests to manufacturers for damaged machines Providing basic support and assistance for Zocdoc users in relation to a variety of software applications and hardware systems Ensuring quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction are adhered to Assisting other IT support staff with operational procedures and troubleshooting issues Creating and maintaining detailed documentation for systems and processes managed by the Enterprise IT team, for both end-users and other IT staff Communicating promptly throughout the ticket lifecycle to maintain a high level of client satisfaction by responding promptly to client requests according to published SLAs Performing IT support tasks such as desk setups, inventory counts, organizing, audits, meeting room setups, etc. and other duties as assigned Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools Hardware and software asset management Staff onboarding and off-boarding, including machine imaging and account creation/configuration You’ll be successful in this role if you have Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience 2+ years experience in a progressively responsible technical support or helpdesk role Strong customer service background Experience in Google Workspace admin Experience with AzureAD, Intune Endpoints Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls) Proficiency with Single Sign-On and Multi-Factor authentication Familiar with JAMF/JSS Suite Scripting experience (BASH, PowerShell, or similar) Benefits An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks – think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counseling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2025