Specialist, Patient Experience (Customer Support)

Specialist, Patient Experience

Your Impact on our mission:

You'll enjoy this role if you are:

A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions

A team player, who enjoys working in a highly collaborative (and extremely fun) team environment

Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products

Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems

Your day to day is:

Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience

Using your multitasking abilities to field requests from multiple users simultaneously

Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need

You'd be successful in this role if you have:

A great deal of initiative, resourcefulness, attention to detail, and sense of ownership

Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings

Top-notch customer service skills (experience at a service-based company is a plus)

The ability to quickly learn and thrive in a fast-paced work environment

A passion for improving the lives of people through technology is a must

Candidates from healthcare/health-tech backgrounds are preferred.

Benefits:

An incredible team of smart and supportive people

A competitive compensation package, including attractive medical insurance

Daycare/creche facility for kids

Corporate wellness programs with Headspace

Cellphone and wifi reimbursement

Competitive parental leave

Annual sponsored health check ups

Sabbatical leave