Posted:16 hours ago|
Platform:
Hybrid
Full Time
A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions
A team player, who enjoys working in a highly collaborative (and extremely fun) team environment
Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products
Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems
Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience
Using your multitasking abilities to field requests from multiple users simultaneously
Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need
A great deal of initiative, resourcefulness, attention to detail, and sense of ownership
Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
Top-notch customer service skills (experience at a service-based company is a plus)
The ability to quickly learn and thrive in a fast-paced work environment
A passion for improving the lives of people through technology is a must
Candidates from healthcare/health-tech backgrounds are preferred.
An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Daycare/creche facility for kids
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Annual sponsored health check ups
Sabbatical leave
Zocdoc
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