Specialist, Patient Experience (Customer Support)

You will be working as a Patient Experience Specialist at Zocdoc, a leading healthcare marketplace with a mission to empower patients by making healthcare more accessible and consumer-friendly. **Role Overview:** You will be responsible for solving problems proactively and creating exceptional experiences for Zocdoc patients. Your primary goal will be to establish a strong connection between users and the brand by providing outstanding customer service through chat, email, and phone support. Your role will involve multitasking to handle multiple user requests simultaneously, answering patient queries, and ensuring they secure the appointments they require. **Key Responsibilities:** - Provide exceptional customer service to Zocdoc patients via chat, email, and phone - Proactively solve problems and create memorable experiences for patients - Multi-task effectively to handle inquiries from multiple users simultaneously - Answer patient questions and assist them in booking appointments - Establish strong connections with customers and inspire brand loyalty - Collaborate with the team to ensure seamless patient experiences **Qualifications Required:** - Natural optimist with empathetic and enthusiastic problem-solving skills - Ability to build authentic connections with customers - Team player comfortable working in a highly collaborative environment - Driven to deliver best-in-class customer service experiences - Highly adaptable with a learner's mindset and eager to learn new techniques - Initiative, resourcefulness, attention to detail, and a sense of ownership - Impeccable written and verbal communication skills - Top-notch customer service skills, preferably with experience in a service-based company - Ability to thrive in a fast-paced work environment - Passion for using technology to improve people's lives **Additional Details:** Zocdoc offers a supportive team environment, competitive compensation package, attractive medical insurance, daycare/creche facility for kids, corporate wellness programs, cellphone and wifi reimbursement, competitive parental leave, annual sponsored health check-ups, and sabbatical leave after 5 years. Zocdoc is a leading digital health marketplace dedicated to helping patients easily find and book the care they need. The company's mission is to empower patients by providing them with the tools to make informed healthcare decisions. Zocdoc's commitment to its core values drives its daily operations, and the company is backed by prominent investors who support its vision for the future.,