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Technical Support Specialist

3 years

0 Lacs

Bengaluru Karnataka India

Posted:10 hours ago| Platform: Linkedin logo

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Skills Required

support software troubleshooting chat resolve network engineering documentation compliance macos linux networking

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are looking for a detail-oriented and customer-focused Technical Support professional to assist users with hardware, software, and system issues. The role involves troubleshooting, providing timely resolutions, and maintaining user satisfaction. Key Responsibilities: - Respond to customer queries via phone, email, or chat - Diagnose and resolve technical issues related to software, hardware, or network - Guide users through step-by-step solutions - Escalate unresolved problems to higher-level support or engineering teams - Maintain logs, records, and documentation - Provide support during system upgrades or installations - Ensure SLA compliance and customer satisfaction Requirements: - Bachelor’s degree in IT, Computer Science, or related field - 1–3 years of experience in a tech support or helpdesk role - Strong knowledge of operating systems (Windows, macOS, Linux) - Familiar with networking concepts, troubleshooting tools Show more Show less

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