Technical Project Manager

About Capillary Technologies

Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses-managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50,000 stores on the platform, Capillary is Asia’s leading SaaS Product Company. Over 500 Capillary associates across global offices are continually innovating to find new ways for brands to make their consumers’ lives easier and experiences memorable. Capillary’s tech stack is always at the forefront of cutting-edge technologies that work at a humongous scale.

Key Responsibilities:

• Work closely with the technology/solutions/implementation teams to help determine the best technical implementation methods and reasonable execution schedule
• Manage a team of engineers, help with technical design/architecture decisions/trade-offs, own estimations and tracking, code quality, planning and prioritization.
• Organize and coordinate complex releases that comprise cross-functional teams and a multitude of interrelated and independent application and/or infrastructure changes.
• Create, monitor, track and control project release schedules; track and report on program milestones, risks, and interdependencies.
• Recommend process improvements for project management, change management, configuration management, and launch readiness; at times driving the implementation of these improvements.
• Serve as the key representative in all communication, and decision-making forums/discussions (i.e. Release schedules UAT Reviews, Post Release Notes, etc…)
• Serve as an escalation point for all issues and questions raised by internal and external customers such as solutions, delivery, customer success teams.
• Prioritize day-day customer-related tasks for key clients.
• Work closely with the sales team while defining the scope of work for new clients

Desired Qualifications & Experience:

• Bachelor's degree required i.e. BE/BTech in any discipline.
• Excellent presentation, verbal and written communication skills
• 4-7 years of experience in the software industry either in product development or Software services.
• 2+ years of experience in Project/Program Management or experience of leading a software team.
• Prior experience in software development is a must. Capability to understand code/design/architecture, and unblock developers.
• Strong understanding of software development methodologies like Scrum/Agile, Kanban.
• Knowledge of project and knowledge management tools like Jira and Confluence is a plus.
• Ability to understand business/product requirements and prioritize day-day tasks for a group of developers.
• Ability to coordinate with multiple teams and driving cross-functional projects.
• PMP/Scrum Master certification is an added plus.
• Experience in retail, digital, eCommerce, CRM, loyalty analytics space is a plus