Technical Implementation Engineer

Role - Technical Implementation Engineer (Integrations)Location:

Experience:

Department:

Role Type: Implementation + Integration Engineering

Role Overview

Implementation Engineer

ServiceNow, Splunk, Jira, CMDBs, SIEM/SOAR platforms, Cloud services, and custom-built data pipelines

APIs, automation workflows, data transformations, authentication frameworks, and enterprise IT ecosystems

preferred but not mandatory

The candidate has to develop/upskill strong background in Qualys ecosystems and products.

Title will be of 'Technical Implementation Engineer'.

Role will involve Night shifts & relocation to Pune is required for this role

Key Responsibilities

• Integration Implementation
• Implement end-to-end integrations with ITSM platforms (ServiceNow, BMC, Jira) including:
• CMDB synchronization
• Ticketing automation workflows
• Data lifecycle management
• Integrate with SIEM platforms (Splunk, QRadar, Sentinel) for:
• Log ingestion
• Correlation dashboards
• Vulnerability/event forwarding
• Configure and manage cloud integrations for AWS, Azure, GCP.
• API Development & Automation
• Build and customize connectors using:
• REST / SOAP APIs
• Webhooks
• Data ingestion pipelines (e.g., Splunk HEC, Kafka, SQS, EventHub)
• Write automation scripts using Python, PowerShell, Bash.
• Data Mapping & Transformation
• Map and normalize cybersecurity data:
• Assets
• Vulnerabilities
• Compliance controls
• Configuration items
• Handle ETL logic (extract, transform, load) for large datasets.
• Customer Delivery
• Conduct discovery workshops to capture technical requirements.
• Prepare integration design documents (HLD, LLD) and implementation plans.
• Execute deployments, validate functionality, and ensure performance optimization.
• Conduct UAT, fix issues, and deliver final operational handover.
• Troubleshooting & Support
• Diagnose API/authentication issues (OAuth2, JWT, Basic Auth, API Keys).
• Resolve dataflow failures, timeouts, duplicate records, and mapping gaps.
• Provide post-implementation support and optimization.
  

Mandatory Skills (Similar Tech Stack) — NOT Tool-specific

any two of the following

ITSM Platforms

• ServiceNow ITSM / CMDB
• BMC Helix, Jira, Cherwell
• Experience with MID Server, discovery logic, and CMDB relationships
  

SIEM / SOC Tools

• Splunk (add-ons, HEC, dashboards, ingestion pipelines)
• QRadar, Elastic, Azure Sentinel, LogRhythm
  

Tech Stack & Automation

• REST APIs, JSON, XML, YAML
• Python, PowerShell, Bash
• Webhooks, schedulers, cron jobs
• ETL/data pipeline experience
  

Infrastructure

• Linux server administration
• Basic networking (VPN, proxies, certificates, firewalls)
• Cloud (AWS/Azure/GCP) fundamentals
  

Preferred Skills (Not Mandatory, But Highly Valued)

• Qualys (VMDR, CSAM, Cloud connectors)
• Tenable, Rapid7, Wiz, CrowdStrike, Defender
• Vulnerability management concepts
• Cloud security basics
• Asset inventory and CMDB best practices
  

Ideal Candidate Traits

• Strong problem-solving mindset
• Can simplify complex tech for customers
• Works independently with enterprise clients
• Strong communication & documentation skills
• Passion for automation and integration engineering