Technical Implementation Engineer

Key Responsibilities

Implementation & Deployment

Lead end-to-end product implementation, configuration, and environment setup.Integrate APIs with client systems, including EHRs, data platforms, and third-party tools.Provide expertise on API usage, data exchange formats, authentication, and secure integration.Collaborate with engineering and product teams to ensure smooth deployments in cloud or on-premise environments.

Client Support & Troubleshooting

Serve as Tier 2 technical support for client-facing implementation and post-deployment issues.Troubleshoot API and data integration challenges, system errors, and connectivity problems.Escalate complex technical issues and collaborate with product and engineering teams for resolution.Maintain detailed documentation of solutions, FAQs, and troubleshooting steps.

Collaboration & Communication

Coordinate with project managers to track implementation progress and manage risks.Contribute to API documentation, integration guides, and onboarding materials.Conduct technical training and enablement sessions for client teams.Gather client feedback to support continuous product improvement.