Technical Implementation Engineer

As a Technical Implementation Engineer in the Professional Services team at the company located in Chennai, your primary role will involve setting up, configuring, and supporting customer implementations of the SurveySparrow platform. This entry-level position is best suited for individuals who possess a technical aptitude, enjoy problem-solving, and thrive on direct customer interaction within a dynamic SaaS setting. Working closely with senior consultants and implementation leads, you will translate business requirements into technical configurations, integrations, and automation workflows. Key Responsibilities: - Assist in onboarding new customers by configuring the SurveySparrow platform to align with client needs - Set up survey logic, variables, contact imports, triggers, automations, and dashboards - Provide support for integrations using REST APIs, webhooks, and third-party tools while under guidance - Troubleshoot technical issues collaboratively and ensure timely resolution - Document configurations, implementation steps, and client-specific requirements - Collaborate with internal teams such as Product, Support, and Engineering to ensure successful solution delivery - Facilitate a smooth hand-off to the Customer Success team post go-live To excel in this role, you will need: - Basic understanding of REST APIs, JSON, and webhooks - Familiarity with scripting languages (JavaScript, Python, or Google Apps Script is a plus) - Knowledge of HTML/CSS and form logic including conditional rules, piping, and hidden fields - Curiosity to delve into the workings of SaaS products - Strong written and verbal communication skills - Structured, problem-solving mindset with keen attention to detail - Ability to effectively prioritize and manage multiple tasks in a fast-paced environment Good to Have: - Proficiency in workflow automation tools like Zapier, Make, or similar platforms - Exposure to CRM tools or customer experience platforms - Academic or personal projects demonstrating applied technical skills (Note: Omitting any additional details of the company as it is not present in the provided job description),