Technical Implementation Engineer

As a Technical Implementation Engineer at our leading health-tech SaaS organization, you will play a crucial role in the successful implementation, configuration, and technical support of client solutions. Your responsibilities will include collaborating with client teams, internal engineers, and third-party vendors to ensure seamless deployment and integration of systems. Here is what is expected from you: Key Responsibilities: - Lead end-to-end product implementation, configuration, and environment setup. - Integrate APIs with client systems, including EHRs, data platforms, and third-party tools. - Provide expertise on API usage, data exchange formats, authentication, and secure integration. - Collaborate with engineering and product teams to ensure smooth deployments in cloud or on-premise environments. Client Support & Troubleshooting: - Serve as Tier 2 technical support for client-facing implementation and post-deployment issues. - Troubleshoot API and data integration challenges, system errors, and connectivity problems. - Escalate complex technical issues and collaborate with product and engineering teams for resolution. - Maintain detailed documentation of solutions, FAQs, and troubleshooting steps. Collaboration & Communication: - Coordinate with project managers to track implementation progress and manage risks. - Contribute to API documentation, integration guides, and onboarding materials. - Conduct technical training and enablement sessions for client teams. - Gather client feedback to support continuous product improvement. Qualifications: - 5+ years of experience in a technical client-facing role (implementation engineer, integration specialist, or technical consultant). - Strong hands-on experience in API integration and implementation using RESTful APIs, JSON, and authentication protocols (OAuth 2.0, OpenID Connect). - Working knowledge of Java, .NET, or React JS. - Solid understanding of integration workflows, data pipelines, or middleware tools. - Proficiency in Unix/Linux environments (bash, curl) for configuration and scripting. - Knowledge of network security, SSL, firewalls, and identity management. - Excellent communication, problem-solving, and client relationship skills. Preferred (Nice-to-Have): - Familiarity with HL7 FHIR, CMS Interoperability and Patient Access rule, or prior authorization APIs. - Exposure to cloud platforms (AWS, Azure, or GCP) or containerized deployments (Docker, Kubernetes). - Understanding of compliance frameworks (HIPAA, SOC2). In addition to the above responsibilities and qualifications, you will be working during India business hours with at least 4 hours overlap with U.S. EST time zone. The work setup can be hybrid or in-office based on location and company policy. Join us for a competitive salary, comprehensive benefits, opportunities for professional growth, and a collaborative, innovation-driven work culture that values work-life balance. Your educational background should include a Bachelors or Masters degree in Computer Science, Information Technology, or a related field.,