Application Support Engineer

Job Description

Required Skills 3+ years of experience in Production Support/Application Support and Maintenance. Knowledge in any of the ticketing systems like JIRA, Salesforce etc. Good written and verbal communication skills Working knowledge with MYSQL, PHP databases Have intermediate/advanced experience in writing queries, creating Views, Joining Tables, Index etc. Understanding of networks and relevant technologies, Web Applications, Administration of Web Applications, Apache, SSO, ADFS, AD, SFTP) Ability to solve complex tickets, summarize root cause, recommend solutions, and then escalate when appropriate Able to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps Check communication channels to stay on top and communicate effectively and proactively with the company or team updates Ability to work with Cross-Functional Teams Identify Potential Issues Ready to work 24*7. Good to Have: Experience on (LMS) Learning Management System Knowledge in any of the scripting language