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Team Manager-Ops

Team Manager-Ops

Cognizant

3 - 6 years

27 - 42 Lacs

Noida

Posted:10 hours ago| Platform:

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Skills Required

insurance process auto team management workflow team handling ms office applications operations customer satisfaction performance metrics service delivery team leading compliance claims daily operations operational excellence metrics communication skills ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success.

Responsibilities

Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto

Policy Admin and Auto

Claims

Coordinate with team members to optimize workflow and achieve operational targets

Implement strategies to improve service delivery and customer satisfaction

Monitor and analyze performance metrics to identify areas for improvement

Provide guidance and support to team members to enhance their skills and productivity

Collaborate with other departments to ensure seamless integration of operations

Develop and maintain documentation for operational processes and procedures

Ensure compliance with industry standards and regulations in Property & Casualty Insurance

Utilize MS Office tools to generate reports and presentations for management review

Facilitate training sessions to keep the team updated with the latest industry trends and practices

Address and resolve any operational issues promptly to minimize disruptions

Foster a positive work environment that encourages teamwork and innovation

Contribute to the companys goals by driving operational excellence and efficiency

Qualifications

Demonstrate proficiency in MS Office applications to manage and analyze data effectively

Possess a strong understanding of Auto

Policy Admin and Auto

Claims processes

Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices

Display excellent communication skills to interact with team members and stakeholders

Show ability to work in a hybrid model with night shift availability

Have experience in managing operations within a similar industry setting

Bring a proactive approach to problem-solving and process optimization.

Certifications Required

Microsoft Office Specialist certification is required.

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

3140 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Team Manager-Ops