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Cognizant
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Team Manager-Ops

Team Manager-Ops

Cognizant

8 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 months ago| Platform:

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Skills Required

timing support engineering crm management servicenow salesforce jira software filtering writing editing service communication reporting analysis excel

Work Mode

On-site

Job Type

Full Time

Job Description

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader Experience :8- 12yr Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead Show more Show less

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Team Manager-Ops