Team Manager- Insurance

Position Summary

This position will serve as a key member of the Insurance/Finance Team and Will be reporting to the Service Delivery Manager.

Primary Responsibilities

1) The Team Lead will be responsible for understanding operational requirements, researching best

practices, assist with the design and implementation of new processes and tools.

2) This position will require the ability to cultivate a team environment that provides exceptional

customer service and ensuring all staff members perform at a consistently high level.

3) The ability to motivate, instill accountability and achieve results.

4) Effectiveness of a team of Process Associates.

5) Prepare MIS reports.

6) Interact with Customers and manage their queries.

7) This position will require providing day-to-day coordination on the activities of the team.

8) Attending and responding to written/electronic correspondence.

9) Candidate should have been in a Team Lead role, on papers for at least 1year

10) Should have exposure to handling 10+ FTEs

Additional Responsibilities

1. Positive attitude and should be flexible to work in dynamic environment.

2. Ability to generate process improvement ideas through Kaizen and projects.

3. Enhances organization reputation by taking ownership and accountability.

V. Skills and Competencies

1) This position will require an individual who has a previous and demonstrated ability of

success in

- Proven people management skills

- Service delivery

2) Good academic record (50% or above).

3) Excellent communication skills (Verbal and Written).

4) Strong analytical skills

Minimum Qualifications

Education Major 1) Graduate/Post Graduate (Preferably Commerce).

Degree Bachelor Master

Licenses/Certificates

Work Experience

1) Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)

2) Candidate must have 1 year on papers experience as a TL and

should be currently designated as a TL

Remuneration, Perks and Stocks (as applicable)

1. Package range from lac per annum to lac per annum

2. Performance based incentives

3. Night shift allowances

4. Joining bonus