Talent Acquisition Coordinator

About Us :

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

We are seeking a motivated Talent Acquisition Coordinator to join our exceptional Talent Acquisition team. This hybrid role will blend coordination and scheduling responsibilities with a strong analytical and process improvement focus. You will be essential in facilitating our hiring efforts while also enhancing our process efficiencies and data utilization. Your contributions will directly influence the candidate experience and help drive the success of our global talent acquisition strategy.

Responsibilities :

Coordination & Scheduling (25-50% of the role):

• Partner with Recruiters and Hiring Managers to expertly plan, organize, and manage interview logistics across the global organization.
• Coordinate and schedule candidate interviews and debriefs for diverse roles, navigating complex calendars to ensure timely and efficient interview processes.
• Provide logistical support throughout the recruitment journey, including managing office tours, composing agendas, and addressing last-minute changes.
• Serve as the primary liaison for candidates and interviewers, ensuring seamless communication and a positive experience from application to onboarding.

Analytical & Process Improvement (50-75% of the role):

• Assist in the implementation and integration of recruitment tools, ensuring alignment with organizational needs and objectives.
• Attend vendor meetings to stay informed about product updates and new features, effectively communicating these to the team.
• Identify and resolve missing or incorrect fields in our systems to promote data cleanliness and integrity
• Oversee candidate experience surveys, analyze feedback, and creatively propose improvements to bolster our candidate journey.
• Apply systems thinking to understand how various recruiting tools interconnect, and use this insight to recommend and implement process improvements.
• Help with team documentation and the onboarding of new recruiters, ensuring they are well-equipped to contribute to our mission
• Maintain up-to-date and accurate spreadsheets, to support the coordination and analytical needs of the team.

Qualifications

• 2+ years of experience in talent acquisition, recruitment coordination, or a combination of relevant administrative roles with a strong analytical focus.
• Proven ability to coordinate complex schedules effectively while managing overlapping priorities.
• Familiarity with hiring metrics and experience running reports and building dashboards using tools such as Looker, PowerBI, or Tableau.
• Strong command of advanced Google Sheets and/or Excel; ability to manipulate data efficiently and accurately.
• Detail-orientation, with exceptional attention to maintaining accurate documentation and managing confidential information.
• Strong problem-solving skills with creative thinking abilities to identify opportunities for process improvement.
• Proficient in communicating and writing in English

Bonus Points

• Experience with an applicant tracking system (e.g. Greenhouse) and/or scheduling software (e.g. ModernLoop)
• Experience with other tools such as LinkedIn Recruiter, Gem, Ashby, Zoom, Google Meet.
• Experience within Talent Acquisition Coordination and/or Operations at a global company focused on technology and/or digital products