Support Engineer

Greetings from HCL!

Hiring for "HIS Support"

About the Company

HCL is a global technology company that helps enterprises reimagine their businesses for the digital age. Our mission is to deliver technology solutions that drive business transformation and create value for our clients.

About the Role

We are looking for a talented individual to join our team and contribute to our mission of delivering innovative technology solutions.

Responsibilities

L2 Support Engineer

Key Responsibilities:

• Provide second-level support for all HIS modules, including:

• Patient Administration

  (Registration, Admission, Discharge, Transfer)

• Outpatient & Inpatient Management

• Pharmacy & Medication Management

• Laboratory Information System (LIS)

• Radiology Information System (RIS)

• Billing, Claims, and Insurance

• Clinical Documentation & EMR

• Operation Theatre (OT) Management

• Inventory & Supply Chain

• Emergency & Acute Care

• Nursing & Ward Management

• Dietary, Housekeeping, Biomedical, and Support Services

• Perform root cause analysis and resolve escalated issues from L1 support.
• Collaborate with development, infrastructure, and vendor teams for bug fixes, enhancements, and upgrades.
• Support HIS integrations with third-party systems (e.g., PACS, LIS, ERP, mobile apps).
• Monitor system performance, conduct audits, and ensure data integrity.
• Participate in HIS implementation, testing, and go-live support.
• Document technical solutions, SOPs, and contribute to training materials.
• Ensure compliance with healthcare regulations and data security standards.

Technical Skills Required:

• HIS Platforms:

  Deep familiarity with enterprise HIS solutions (e.g., Cerner, Meditech, TrakCare, or custom-built systems)

• Database Management:

  Advanced SQL, Oracle, MS SQL Server – query optimization, stored procedures, data migration

• Operating Systems:

  Windows Server, Linux (advanced troubleshooting)

• Networking:

  TCP/IP, VPN, DNS, DHCP, VLANs, firewall configurations

• Healthcare Standards:

  HL7, FHIR, DICOM, ICD-10, SNOMED CT

• Application Servers:

  IIS, Apache, Tomcat

• Scripting & Automation:

  PowerShell, Bash, Python (for diagnostics and automation)

• Monitoring Tools:

  Nagios, Zabbix, SolarWinds, Grafana

• Ticketing Systems:

  ServiceNow, Jira, Fresh service

• Remote Support Tools:

  Citrix, TeamViewer, Any Desk

• Security & Compliance:

  HIPAA, ISO 27001, GDPR (awareness and implementation)

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Biomedical Engineering, or related field.
• 4–7 years of experience in HIS support or healthcare IT systems.
• Proven experience in handling HIS across multiple modules and hospital departments.
• Strong analytical, communication, and documentation skills.
• Ability to work independently and in cross-functional teams.

Preferred Certifications:

• Healthcare IT certifications (e.g., CHIT, HIMSS)
• Cloud certifications (Azure, AWS – if HIS is cloud-hosted)

Pay range and compensation package

The compensation package will be competitive and commensurate with experience.

Equal Opportunity Statement

HCL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interested candidate please drop mail to "kushmathattanda.baby@hcltech.com"

Regards,

Kushma