Supply Growth Ninja

Sales Associate - Seller Success & Supply Growth

Zoop | Full-Time | Gurugram, India

About Zoop

We're a high-growth startup revolutionizing live commerce in India. Our platform

empowers sellers to reach millions of customers through live selling sessions, creating authentic

shopping experiences that drive real results. We're scaling fast and looking for passionate individuals to join our mission of transforming how India shops online.

The Opportunity

We're seeking a dynamic Sales Associate to be the bridge between Zoop and our seller community.

This is a high-impact role where you'll directly influence our supply growth, build meaningful

relationships with sellers, and drive the success metrics that matter most to our business. You'll beworking in a fast-paced startup environment where your contributions will be visible and valued.

What You'll Do

🎯 Seller Acquisition & Onboarding

• Generate and convert high-quality leads from platforms like Facebook, YouTube, and other
• channels
• Conduct outbound calls and messaging campaigns to potential sellers with compelling value
• propositions
• Guide new sellers through seamless account setup and store configuration on Zoop
• Personally support sellers through their first live selling sessions to ensure early success
• Develop and execute creative acquisition strategies to expand our seller base

📈 Seller Success & Retention

• Monitor seller performance metrics including engagement rates, session frequency, and revenue
• trends
• Conduct regular seller surveys to gather feedback on platform experience, feature requests, and
• pain points
• Build deep relationships with key sellers to understand market dynamics and unlock growth
• opportunities
• Support inventory acquisition by connecting sellers with suppliers and helping optimize their product mix
• Implement retention strategies and intervention programs for at-risk sellers
• Create success playbooks based on top-performing seller patterns

📊 Data-Driven Insights

• Maintain comprehensive records of seller performance, followership, engagement, and sales
• metrics
• Analyze seller behavior trends to identify opportunities for platform improvements
• Generate actionable insights and recommendations to improve seller retention and success rates
• Track and report on key success metrics including onboarding conversion, retention rates, and
• seller satisfaction scores

🚀 Growth & Innovation

• Collaborate with marketing and content teams on UGC campaigns, referral programs, and seller-focused initiatives
• Contribute to Zoop's YouTube growth strategy
• Experiment with creative growth hacks to acquire and retain sellers
• Gather and synthesize seller feedback to inform product development and platform enhancements
• Support execution of supply growth campaigns, promotions, and seller engagement programs

What We're Looking For

Must-Haves:

• 1-3 years of experience in sales, account management, or customer success roles
• Proven track record of meeting and exceeding targets in a metrics-driven environment
• Strong communication skills in Hindi and English with ability to build rapport quickly
• Experience with lead generation, cold calling, and relationship building
• Analytical mindset with proficiency in data analysis and reporting tools
• Self-starter attitude with ability to thrive in ambiguous, fast-moving startup environment

Nice-to-Haves:

• Previous experience in marketplace, e-commerce, or live commerce platforms
• Understanding of social media marketing and content creation
• Experience working with small business owners or individual entrepreneurs
• Background in retail, fashion, or consumer goods industries
• Familiarity with CRM tools and sales automation platforms

Success Metrics (KPIs):

• Seller Acquisition: 50+ new sellers onboarded successfully per month
• Seller Engagement: Maintain >70% seller retention rate after 90 days
• Relationship Building: Conduct 100+ meaningful seller interactions monthly
• Data Insights: Deliver 2+ actionable insights per month from seller analytics
• Growth Innovation: Test and implement 1+ growth hack monthly with measurable results

What We Offer

Competitive Salary:

Equity Participation:

Learning & Growth:

opportunities

Impact:

Culture:

Benefits:

Work Arrangement

in-office

person collaboration, especially for relationship-building roles like this. You'll be working closely with cross-functional teams and need to be present for seller calls, strategy sessions, and team

collaboration.

Ready to join us in revolutionizing live commerce in India?

Send us your resume along with a brief note about why you're excited about this role and how you plan to make an impact in your first 90 days.

Zoop is an equal opportunity employer committed to building a diverse and inclusive team.